How Does Everyday Office Make Us Look More Respectable?

At work, people have the most social interaction, the most intimate, the most subtle and complex interpersonal relationship. Therefore, it is more necessary to create a harmonious, civilized and efficient working environment through etiquette.

Telephone courtesy is also one of the indispensable politeness in office offices. Many close customers often get bad mood or bad communication because of a phone call.

Therefore, telephone courtesy must be fully promoted and implemented as a basic training program for all employees, so that customers can feel very satisfied with your company on the first phone call.

This kind of training depends on long-term exercise, which can not be achieved overnight.

The face can produce a smiling voice, which can be trained and managed.

The vast majority of people do not train their own voice, and speak entirely by instinctive natural tones. This is a great mistake.

It is necessary to create voice through telephone.

We can look at the mirror carefully and observe the way we speak, and record the voice of ourselves, find out the serious shortcomings in our speech, and correct them.

Because the phone only heard its voice, it does not see the person.

So, we need to use simple KISS theory to talk (Keep it simple and short).

Use simple and simple words to avoid using too professional nouns or jargon. This will make it difficult for the other side to understand quickly.

Even if it is unavoidable, please use more popular terms and give plain explanations, which will save valuable time and avoid misunderstanding.

Introduction is also a frequent occurrence in the office. It is divided into introductions and introductions.

The knowledge of introduction is very large, not as simple as most people imagine: just exchanging names and titles.

When the guests come, if you need to introduce the host and guest, the middleman should remember to introduce the guest to the host first and then introduce the owner to the guest.

If guests are more than one person, they should be introduced in accordance with their order.

Therefore, the middleman must understand the relationship between the two parties before introducing them, and also understand what the other person needs to know most, and will not make the other person's identity wrong because of the short explanation.

If there is a doubt about the true identity of the introduction object, it should be asked or consulted first to see what the other person needs to be introduced.

Customer complaints are also common problems in offices. Therefore, how to deal with various complaints effectively is also a difficult problem in various industries nowadays.

Handling customer complaints must grasp the method. No matter what kind of accusations or criticisms, they should be open-minded and sincere. Even if the severe reproach is the same, there is no way to argue with customers.

I was sorry when I received the complaint. I still said sorry after listening to each other's complaints.

No matter who is right or wrong, to bring convenience or displeasure to the customer, we need to apologize.

No matter what problems the customers complain about, they should think that the complaint is a good opportunity to explain their misunderstanding to themselves.

Those responsible for dealing with customer complaints must be well trained and able to calm their emotions in a timely manner, first solve their feelings and then solve things.

Make a compendious and appropriate explanation in a calm manner, and thank the other person for giving the opportunity to explain.

To visit is to go to the other's office to discuss business.

Some people like to go wherever they like and feel free to visit other people. This is an uncourteous expression for those who are visiting.

If there is no prior agreement, rushing to visit will make the other party in a hurry and embarrass.

If the other person is in a meeting or out of the office, he will get a nail in the face.

Not only is it necessary to make sure the notice is made, but also to inform in advance, even if the schedule has been confirmed, it needs to be reconfirmed before departure, so as to remind the other party to prepare ahead of schedule.

Before you visit, you should plan your schedule and time in advance so as to determine how much time the other party can talk.

At the same time, be careful to arrive on time and not be late.

Office workers inevitably have some private accidents requiring temporary leave, but if these jobs do not have proper people to take over, leave the company will cause great distress.

Therefore, the leave should be planned ahead of schedule, so that the work can not be because of your request for leave can not continue.

Some people are emotionally unstable. They always like to ask for leave when they are in a bad mood. This is not only a sign of impoliteness, but also a violation of the company's common sense.

Employees must deal with their emotions in their work and can not walk away because of emotional problems.

The same is true for vacations. Although vacations are a personal entitlement, personal leave will affect the overall work of the company.

Therefore, even if we take a vacation, we should prepare ahead of time and inform the supervisor, which is a responsible attitude towards work.

Pay attention to your own appearance should be polite in office.

The appearance of the instrument is different from that of the appearance. The former refers to the dress, and the latter refers to the cleaning and dressing of the face.

For clothing, some enterprises will wear uniform in accordance with uniform regulations.

If there is no provision, employees who dress on their own should take the office as the official opening ceremony and pay attention to the wearing of clothes.

The office's basic etiquette knowledge classification is not polite.

Western etiquette holds that a lady must do three things in the office: her shoulders are bare, her knees are bare, and her toes are unexposed.

Although Oriental people do not have such rules, but usually in the office too casual dress up, will make people think you are not professional enough, at the same time also appear not serious enough.

Men's

Although you don't have to wear Western clothes or formal clothes, clothing will show you how you feel about things and how well you respect your surroundings.

Therefore, men's wear must conform to certain specifications, for example, the color of socks should be matched with the color of trousers, and the tops must be tied in trousers.

Wear long sleeves, wear shoes and shoelaces.

Many companies also require personal hygiene in addition to stipulate clothing taboos.

For example, men must wear short hair and shave, keep fingernails not long, and have no body odor to maintain personal hygiene.

Women must wear light makeup, not to dye their nails, not to dye their hair, to wear long hair, to have too many accessories, or to remove their coats before people.

The so-called late, in etiquette refers to the prescribed time within ten minutes, if not more than ten minutes is not really late.

Of course, office etiquette can not be based on etiquette, but should be strictly on time.

Usually, people who are late will find many reasons to explain. The most common reasons are personal accidents, such as traffic jams, alarm ringing, children's illness, physical discomfort, etc.

In the final analysis, the ultimate reason is not to leave early.

Being late is a habit, an excuse, not a reason for forgiveness.

Therefore, employees must develop good habit of work and rest, rather early or late.

As for arriving late, it is even more inappropriate to find people to sign in and punch cards.

Enterprises in order to prevent the generation and generation of card punching, set up many methods, such as punishment or the use of check-in outside the method of assessment, the ultimate purpose is to avoid employees late and early retirement.

In fact, the reason for being late and leaving early may not be laziness. Most of the reasons are that work is boring, work schedules are inappropriate, or there is something at home.

A person who is late will not only delay personal work, but also affect other people's work.

For example, when a person is absent, the meeting can not be carried out smoothly, which wastes everyone's time.

Some people slip away quietly in meetings. Such behavior of leaving early and not telling is also very impolite.

For more information, please pay attention to the world clothing shoes and hats and Internet cafes.