Jingdong Says There Is A "Precedent" For Discontinuing The Daily Delivery Data Dispute Due To Quality Problems.

Jingdong cut off the daily express information interface once again triggered a double hair gap.

Following the announcement of the suspension of daily express service by Jingdong in July 20th, yesterday afternoon, every day, the east of the stock exchange, Su Ningyun, vice chairman of the group of Sun Weimin of the group of companies, issued a letter in real name authentication micro-blog.

Suning subsequently said again that this is a systematic and systematic clearance of Jingdong by the third party partners.

For this statement, Jingdong said Sun Weimin was asked to "take up the glass heart".

In the article, Sun Weimin said that Jingdong and Suning are direct competition relations, and Suning investment Daily Express has indirect competition relationship, Jingdong does not cooperate with daily express, is expected.

"But the Jingdong framed Daily Express' is the worst of the whole network service 'black pot, we can not back."

Sun Weimin said that it should be decided by the merchant to decide whether to terminate the cooperation with the daily express, and to abuse the power of the channel hegemony to intervene the independent decision of the third parties, and to touch the bottom line of the system of national law and industry management.

"Daily Express has sent a letter to the State Postal Administration, hoping to get a fair opinion from the authorities."

On July 20th, Jingdong told the media that it would suspend the express delivery service from July 31st.

The reason is that in the first half of 2017, the daily ranking of the express delivery service was lower in terms of service quality and user satisfaction, and was the last one among all the express companies. At the same time, Jingdong also found that there were some violations of platform rules.

On the evening of July 20th, express daily express publicly expressed regret for the absurd reason given by Jingdong in this incident.

Daily Express strongly condemns the Jingdong's behavior of disrupting market order and reserves the right to further investigate the matter.

In response to Sun Weimin's "empty call", yesterday afternoon, a Jingdong spokesman published an article in official micro-blog asking Sun Weimin to "please put away your glass heart!" in a counterattack article, Jingdong said it suspended and worked with each other for quality of service.

"Every day our customer service and businesses can receive a large number of complaints from consumers, giving feedback on express delivery and quality of service every day."

In response to this statement, Suning responded again yesterday evening, saying that this is by no means an accident, but a systematic and systematic clearance of Jingdong by the third party partners.

Suning also said, "we do not taboo to be called the glass heart. Every response of the market, the feedback of every user and the right of every businessman should be respected. We must cherish and respect".

Vice president of the day: business volume has not decreased

Jingdong cut off the daily express information access port, how much impact on daily express?

"Before Jingdong shut down the daily interface, the daily customer volume of Jingdong is about 110 thousand every day, occupying about 2% of the daily express delivery volume, so it has little impact on the volume of daily express delivery."

Yesterday, Xu Jianguo, vice president of express daily, told reporters that the company's business volume had not decreased after Jingdong closed its daily delivery.

But Jingdong's move still affects the cooperation between express delivery and other electricity providers.

"In recent days, many other e-commerce customers have called to inquire about this matter, which has a great impact on us, which is why we and Jingdong insist on seeking argument."

Xu Jianguo said.

Yesterday, Jingdong logistics spokesman said, hope that every day express service quality improvement, and get consumers' quality word of mouth, come back.

Jingdong will regularly improve service quality of the platform based on the service quality of the express company.

Then, do you have a plan to return to Jingdong every day?

In this regard, Xu Jianguo said that every day express hope to be able to go back, "I do not go back to serve Jingdong, but customers choose to express every day, even Jingdong platform."

Data dispute has precedent.

Whoever holds the user data will get the chance in the competition.

This is a consensus in the field of electricity and logistics, and is also the focus of competition between e-commerce and logistics giants.

In the field of e-commerce logistics, the resulting interaction is not the first time.

In June this year, rookie networks and SF EXPRESS accused each other of closing the interworking data interface first, causing Jingdong, US group takeaway, NetEase and other companies to stand in line.

In order to protect consumers' privacy and telephone information security, rookie, according to the recommendations of the security team, upgraded information security of the whole network's logistics data and strengthened multiple cross validation of logistics data such as Hai Tao and express counters, but Shun Feng and Feng Chao did not cooperate for various reasons.

Hsin Feng said that the rookie network requires Feng Chao to provide its own privacy data, which belongs to customers. Feng Chao is in the spirit of "customer first", and refuses this unreasonable requirement.

Although the two sides insist on each other, the focus of their conflicts is logistics data.

Behind the competition, it is also a dispute over interests, monopoly and anti monopoly.

Question closely

Why does Jingdong take daily express?

In view of the Jingdong cut off and daily express information interface, Suning holding group vice president Sun Weimin attributed the cause to "competition".

The explanation given by Jingdong is very simple -- the quality of service is poor.

Yesterday, BOE told reporters that Jingdong has strict evaluation and scoring mechanism for the third party express companies. The rating dimensions include distribution time, user evaluation, service attitude, usage rate and platform collaboration.

In the view of Li Chengdong, a senior electricity supplier analyst, quality is only one aspect of Jingdong's abandoning Daily Express.

He said that the surface of the express is logistics service, and behind it is data.

"Jingdong will not want Suning to know what its users have bought, for the same reason, Ali."

Jingdong will not allow access to logistics. "

Tang Xin, an independent IT analyst, also believes that poor quality is not the main reason. "If the quality is bad enough for everyone to complain, then businesses can not use this express, without the need of Jingdong to kill them.

The real reason is competition.

Whether this incident will evolve into several major camps in the express industry? "Xu Yong", the chief consultant of express logistics consulting network, believes that this depends on how the two sides handle the postal service.

In the afternoon of July 24th, a new message showed that Jingdong merchants received Jingdong's "notice on the use of platform recommended express" after the discontinuation of daily express triggered Suning's "fury". In the afternoon, a new message showed that Jingdong's own logistics was ranked first in the recommended list. The notice also suggested that merchants should cooperate with Jingdong logistics, Shun Feng, Zhong Tong, Yun DA and Shen Tong before the end of July, so as not to affect consumers' shopping experience.

In this notice, many famous couriers including postal EMS, Tantong and so on were excluded.

Yesterday, BOE confirmed the news to reporters, saying it was only recommended. It is not impossible to use it in the list. Jingdong will not take the initiative to reduce store evaluation.

From the list of Internet pmission, Jingdong does not seem to have chosen the "school" as the selection target.

Jingdong said that this is only recommended by businesses to use a higher score, low complaints rate of enterprises, the platform suspended cooperation is currently only a daily express, but Jingdong will adhere to the principle of elimination of the last place, to eliminate the rule.

At present, on Jingdong platform, Jingdong self operated goods use Jingdong express, the third party seller can use Jingdong express, also can use third party express service providers.

Logistics is the "trump card" of Jingdong. In December last year, Jingdong logistics announced the opening of the three major service systems to the community, namely, the supply chain service of warehousing and distribution integration, Jingdong express service and Jingdong logistics cloud service, hoping to become an infrastructure provider for China's entire commercial society.

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Last year, the top ten express companies were on the down to second day of satisfaction.

Daily Express was founded in 1994, founder Zhan Sheng Sheng from STO.

In June 2016, the daily express delivery completed 600 million yuan A round of financing.

At that time, courier related personnel said that the B round of financing was planned for the end of June, with a scale of 700 million to 800 million, but by the end of last year, the plan had not been realized.

In December 30, 2016, Suning invested 2 billion 975 million yuan in cash to acquire 70% of daily express, while the remaining 30% shares were priced at 1 billion 275 million yuan, which will be completed within 12 months after the completion of the delivery.

According to the State Post Office's 2016 general satisfaction ranking and score of ten large express companies, the daily express delivery ranked 70.8 in the ten enterprises in the countdown second, behind Yu Shunfeng, postal EMS and "three links one Da".

According to the data released by the State Post Office, the daily complaint rate was 5.51 in June 2017, ranking fourteenth in 25 express companies, and the appeal rate was lower than that of Shen Tong, EMS and other big express companies. The complaint rate was 7.72 lower than that of the same period last year.

In the first half of 2017, the complaint rate of daily express decreased, and the complaints rate from January to May was 30.9, 16.38, 17.31, 10.79 and 7.9 respectively.

Sun Weimin also said in yesterday's open letter, the State Post Office released the first half of this year's courier service complaint rate statistics, the daily express appeal rate dropped to 5.51, becoming the fastest growing enterprise in the industry service quality.

According to Suning Yun's first quarter report in 2017, the number of tickets completed in the first quarter of the day increased by 32% over the same period.

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