From Tmall Online, The "Antarctic" Bottompants Actually Hide Two Centimeters Long Needles.

In March 20th, Mr Ma told reporters that in 2018 December, he bought two "Antarctic" bottompants from Tmall shop "North Sen clothing store". When he first wore it in March 16th, he found a sewing machine pin about 2 cm in length. Mr. Ma sought an apology from the businessman, but the customer service only promised to return the product, but he kept silent about the apology.


"In December 2018, my wife bought two" South Pole "bottompants from the Tmall store" North Sen clothing monopoly store "for 49 yuan, but it was very uncomfortable to wear it for the first time in March 16th afternoon. Mr. Ma told reporters that at the very beginning, his wife thought it might be a tiptop position to put in a melon seed slice. It was not a serious thing to go into. After going home in the evening, it was a sewing needle with a length of about 2 centimeters.


Immediately after fear, Mr. Ma immediately contacted the customer service of the North Sen clothing store. When Mr. Ma put the picture of the tip of the trousers on the tip of his trousers to the customer service, the customer service responded, "you have been receiving the goods for more than three months, you have passed the sale period, and you can't return it." "I sent them this picture and I didn't want to refund or compensate for it. I really didn't understand their first reaction to shirk their responsibility." Mr. Ma was very angry with customer service. "Things are not worth a lot of money, but there is a great potential safety hazard. If my wife is being brakes on an emergency brakes, it will not be able to brake effectively, which is likely to cause serious traffic accidents."


Mr. Ma said he wanted a formal apology letter, and he wanted the businessman to find out how the needle was hidden in the underpants. "If this is a loophole in their production line, if there is a lack of quality inspection, will there be more needles hidden in the bottom pants? What I want to do is not to compensate, but to get their attention by asking for an apology." As Mr. Ma once again communicated with the customer service, customer service stated his bottom line. They promised to return Mr. Ma, but he kept silent about the formal apology.


"I also sent the photos and information of the" Antarctic man "hidden in the underpants to the official micro-blog of the Antarctic, but it has not been answered for a few days. Mr. Ma has repeatedly told reporters that he only needs a formal apology, not a refund or a monetary compensation.


On the 20 day, the reporter called Mr. 0575-87565636's "North Sen clothing franchise store" contact telephone No. Enquiries about the telephone number of the "North Sen clothing store" will be turned off. Reporters call Tmall 9510211 complaint phone, then Tmall customer service feedback has been involved in mediation, will contact the shop to apologize to customers.


20 at six o'clock in the evening, Mr. Ma told reporters that Tmall customer service had called to communicate, but the other side still did not understand the original intention of its complaint. "This is directly related to the safety regulations of clothing production. Underwear is a class B direct contact with skin products. It has a broken sewing needle. It is a very serious accident of safety production. It is a major responsibility. It is not a matter of simply returning money and paying for clothes. Besides, we have never thought of any compensation in economic form." Mr. Ma told reporters repeatedly that what they want is an apology from the manufacturer after deep reflection.