The Arrival Of Enterprise'S Full Information Age -- Integration Creates Value, And Integration Leads To Intelligence (5).

The 4. is the integration of new technologies.

In addition to Internet technology, many technologies are gradually maturing.

Notable among them are call center technology, e-mail center technology, wireless and voice.

These new technologies will soon be used as an enterprise information management platform, as well as new communication channels between enterprises and customers, enterprises and enterprises, and individuals.

Oracle puts forward an open interactive center for this purpose, and any new technology can become a plug-in in this interactive center.

Based on this interactive center, enterprise applications can be extended with more and more new channels.

Most importantly, no matter which technology or channel the information comes from, it changes the same database, ensuring that the information seen in different channels is synchronous.

This includes information about customers, supply chains and other kinds of enterprises.

Using the complete business process to realize the enterprise's "comprehensive" information technology, we first use an example to understand the "complete business process".

"Order confirmation - risk assessment and order execution - registration, and execution of orders - planning, production, purchase, delivery, shipping -- invoice receivables management - receivables commission management"; and the use of Oracle e-commerce suite can achieve more complete process automation: determine market prices, identify market activities, create marketing leads, allocate sales leads, generate sales opportunities - sell sales opportunities - configure Product Services - create quotations - generate forecasting - consultation and contract - order confirmation - risk assessment and order - registration and execution of orders - plan production / purchase - delivery - invoice - receivables management - receivables - Commission Management - after-sales service contract execution process... 'for a business process such as product sales realization, the best financial software can only be processed: "invoice receivables management - receivables commission management" section; the excellent ERP system extends the processing flow as follows:

Another important criterion of comprehensive information technology is that every business process of an enterprise should be implemented in a systematic and coherent way instead of being cut into several sections.

To achieve process automation, we must rely on the application system.

As mentioned above, there are quite a number of enterprises in the region, department level applications, many are isolated islands of information, integration is quite difficult.

A few enterprises have adopted ERP to unify most internal business processes, but regard CRM or SCM as another information project.

In fact, ERP, CRM and SCM are all designed for the same enterprise, the same batch of customers, and the same supply chain at different stages of operation. They are absolutely indispensable.

We advocate a "complete business process" approach. This method emphasizes that the more comprehensive and homogeneous the system is, the more comprehensive the business data can be collected. The more logical and effective organization and use of business data is, the more necessary these data are to support the company strategy.

The generation and collection of these data marks the beginning of a highly efficient cycle to help senior managers assess and strengthen the company's business processes.

This cycle can be self circulated and can be further strengthened through self-service functions. People are eager to self-service, and the practice of relying on professionals (such as accountants, purchasing and sales executives) is out of date. Self service will encourage employees to carry out business activities at a new level.

In addition to reducing costs and increasing operating income, the system will get more detailed data faster, which means that data will be more reliable.