The Three Package States Stipulate The Three Package Requirements For Footwear Products.
From our daily work records, footwear complaints remain high, accounting for the first place in product complaints. Footwear is a daily necessities that are closely related to the people. It is related to everyone's daily life. For ordinary people, when you buy shoes to encounter quality problems, what legitimate rights and interests do you need to be protected?
How does the state stipulate the three package of footwear products? In our program today, we will introduce in detail to you the three package regulations on footwear products. According to the sixteenth stipulation of consumer protection in Fushun, footwear products will be subject to the policy of repair, replacement and refund.
Among them, the validity period of package repair, replacement and refund is: the animal cortex (pure leather) footwear is three months, and the other texture shoes are for one month.
The calculation of the validity period is based on the purchase certificate issued by the footwear, not the time you wear.
For example, we have received the rubber shoes bought by consumers and bought in the summer. They are not seasonal products. Therefore, the price is more suitable. But when we wear the quality problem in winter, we generally refuse to accept such complaints, because they have exceeded the stipulated time limit for footwear quality. Though you may wear them for a short time, even if only for a few days, these evidence can not be a reasonable reason for appeals.
During the three package period, if the footwear breaks down, breaks off the bottom, shedding the skin, and seriously desquamation, the consumers can enjoy the policy of refund and refund, and businesses should return the goods according to the original sales price.
During the three package period, if the shoe has other quality problems such as glue, line and root, it will be free for consumers to repair.
During the period of three packages, if there are still quality problems in the continuous repair of footwear products for two times, they should be replaced. If consumers do not ask for replacement or the same styles and prices are offered for replacement of footwear products, businesses should give consumers a refund. When returning goods, businesses can charge a maximum depreciation fee of not more than 3/1000 per day.
In the three package period, if the consumer doubts about the quality of the shoes, it is considered that it is not in conformity with the name of the purchase. It can be certified by the technical supervision department and the cost is prepaid by the consumer. After the identification, the identification fee is borne by the merchant, such as the confirmation of the quality of the footwear.
At the same time, businesses should give consumers return or exchange.
For example, when some consumers buy footwear products, such as businesses are labeled pure leather shoes, and consumers are skeptical about this, you can go to the technical supervision department for quality identification. If it is not pure leather products, you can purchase products or return them.
As for the damage of footwear products, consumers think it is a quality problem. Businessmen think it is a result of improper wearing, and when they fail to reach a consensus, they can also go to the technical supervision department for quality identification, and the specific way of implementation can also refer to the method we just introduced.
For consumers who cause complaints due to footwear products, they should issue valid purchase vouchers or invoices. At the same time, they are required to indicate the date of purchase, brand, type, color, texture, pure leather and other information on the purchase voucher, and sign or seal by the merchants. Only when an effective purchase certificate is issued, can we accept the complaint.
If the merchant has special regulations on the warranty period of the product, it needs to be clarified in advance, and it should be clearly marked on the purchase voucher.
If the consumer accepts this agreement, the three package sale will be based on the prior agreement between the buyer and the seller.
For example, when a merchant sells goods on stock or broken yards, it may be indicated in advance that the warranty period of this pair of shoes is one month. If the consumer can accept the contract, the seller will have to mark the word "warranty period for one month" on the sales certificate. If this shoe has a quality problem after one month, we will no longer accept it.
In addition, we will not accept the goods purchased after the goods are known, or the quality problems, if the goods are marked in advance or marked with the word "processed goods".
For goods sold in inventory, sales, sales, promotions, etc., businesses have the right to bear the same quality assurance responsibilities as ordinary commodities.
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