Daily Business Etiquette And Tricks
(一)當面接待扎儀
It is very thoughtful of our superiors to visit and receive. We should listen carefully to our leaders' work and listen to them carefully; leaders should know the truth and answer them truthfully; for example, if our leaders come to condolence, we must express our sincere thanks. When leaders leave, they should get up and send each other and "goodbye" to each other.
The reception should be warm and warm at the lower level.
In addition to receiving a courtesy ceremony, we should listen carefully to the problems we have reflected, and answer them promptly.
After the visit, you must get up and deliver.
(二)電話接待禮儀
Basic requirements for telephone reception:
(1) when the telephone rings, pick up the phone and first report to the house, then ask the intention of the other party.
(2) telephone communication should carefully understand the intentions of the other party, and make necessary duplication and echoing of each other's conversations, in order to show positive feedback to the other side.
(3) telephone records should be provided, and important telephone calls should be recorded.
(4) when the content of the phone is finished, wait for the other party to finish the conversation, and then end with "goodbye".
When the other person put down the microphone, he lowered himself to show his respect for the other person.
(三)引見時的禮儀
The guests who come to the office to meet the leaders are usually presented and introduced by the office staff.
On the way to guide the guest to lead the office, the staff should walk a few steps away from the front left side of the guests.
During escorting the guests to see the leader, do not just walk in a quiet way. You can speak some decent words at random or introduce the general situation of the unit.
Before entering the leadership office, you should first tap the door and get permission to enter. You must not burst in. When you knock on the door, tap your fingers and tap it.
After entering the room, you should first greet the leader in the room and introduce the guest to the leader. When introducing, pay attention to the wording, apply hand gesture, but do not point fingers at the other party.
The order of introduction is generally to introduce the low and light status to the senior and senior; introduce the male comrade to the lesbian; if several guests visit at the same time, they should be introduced in sequence according to their duty.
When you walk out of the room, you should be natural and generous, keep a good posture. After going out, you should return to the door gently.
(四)乘車行路 辦公室的工作人員在陪同領導及客人外出時要注意:
(1) let the leaders and guests first go on and after themselves.
(2) to open the door of the car voluntarily and hand it in to sign the door after the leaders and guests have settled down. The right door of the general vehicle is for the upper, the first and the respecting. Therefore, we should first open the right door and avoid using too much force when closing the door.
(3) the seat on the bus is very particular. Generally speaking, the right side is the upper one and the left one is the lower one.
When guests are accompanied, they must sit on the left side of the guests.
(五)遞物與接物
Delivery and receiving are common behaviors in life.
The basic requirement of etiquette is respect for others.
Therefore, we must express our respect for each other with our hands.
For example, when sending a business card, the two sides often exchange each other after introducing their acquaintance.
When you hand in your business card, hand it on with both hands respectfully, and the front side of the card should be opposite to the other party.
When accepting others' business cards, they should also use their hands in a respectful way.
Once you have received your business card, you should read it carefully or consciously talk about the contents of your business card. You can't take your business card, then you can not see it, then you can put it in your pocket or throw it everywhere.
(六)會議禮儀會議的通用禮儀,主要有以下幾點:
(1)發放會議通知時應闡明日的。
(2)擬發好會議通知。會議通知必須寫明開會時間、開會地點、會議主題及參加者等內容。要提前一定的時間發通知,以便使參加者有所準備。
(3)安排好會場。會場的大小,要根據會議內容和參加者的多少而定。如果會場不易尋找,應在會場附近安設路標以作指點。
(4)開會的時間宜緊湊。開“馬拉松”式的長會,往往上面在作長篇報告,下面卻在交頭接耳呵欠不斷。所以,“短小精悍”,有效地利用時間,討論實質性的問題,應視為開會禮儀中十分重要的一條。
(5) welcome etiquette.
For some large or medium-sized meetings, the attendees should conscientiously do the job well.
In general, a meeting group should be formed before the meeting to deal with the problems.
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