How To Do Well The Reception Service Work Of The Government

Reception service is an important part of every family and social natural person participating in social affairs. It is also an important content, component and key link for every party and government organ, enterprise, institution, association organization and intermediary organization.

Doing a good job in the reception service of the organs has great influence on setting up a good image and reflecting the level of work that should be done.

How can we do a good job in the reception service of the agencies? Through years of practice, we have accumulated some effective methods, and have achieved relatively satisfactory results.

First, strengthen leadership and set up special classes, so as to provide necessary organizational guarantee for doing well reception services.

As long as people who are engaged in the reception service know that reception service is a concrete work that directly faces every guest and handles everything.

To do well in this work, we need unified and efficient organizers, leaders, commanders and coordinators, as well as the implementers, contractors and processors of specific matters.

Therefore, in carrying out this work, we have always adhered to strengthening organizational leadership and establishing special work classes to provide the necessary organizational guarantee for effective reception work.

One is to hold preparatory meetings.

After receiving the tasks of reception service, according to the different objects and levels of reception, the corresponding leaders shall preside the preparatory meeting for the reception work of the relevant department heads, and convey the main spirit and contents of the reception service, such as reception time, reception place, reception objects, reception scope and reception standard.

The two is to organize special reception classes.

Set up a special reception service consisting of responsible leaders and relevant departments with a certain reception service experience, which is responsible for the organization, leadership, coordination and implementation of reception services.

The three is to clarify job responsibilities.

The division of responsibilities should be adopted to clarify the responsibilities, specific requirements and matters needing attention of the special staff.

Two, improve the system and strengthen management, so as to provide necessary mechanism for improving reception services.

Reception services involve the management of people, money and goods.

Without a strict management mechanism and scientific management system as a guarantee, it is impossible to do well in the reception service of the agencies.

Therefore, in carrying out the reception service, we have always adhered to a sound management system, optimized the management structure, and provided the necessary mechanism to ensure the effective work method for the reception service.

(1) establish and improve the management system.

Strict management system is one of the important measures to do every job well.

According to the setup of the existing institutions, the current price level and the financial situation of our county, we refer to the reception management of the party and government organs at the higher levels, and draw on the advanced experience and management system of the reception services of the party and government organs at the same level. After discussing the study by the relevant departments, we have issued the notice on strengthening the management of the conference fees and the official hospitality expenses with the documents of the county office and the county government offices.

The reception categories, reception standards, reception units, reception personnel, procurement of materials, and methods of audit and settlement of expenses are clearly stipulated and required.

Through the establishment and improvement of the management system, the reception service behavior has been further standardized, and the reception service has been effectively promoted.

(two) reform the current management system.

Scientific management system is one of the key elements of doing every job well.

The logistic service management mode in the age of planned economy has been unable to meet the needs of reform and development.

To break through the bottleneck problem of logistic service management system and promote the healthy and healthy development of the reception service, we must deepen the reform of the current management system.

In recent years, the county Party committee and county government have decided to carry out a series of drastic reforms on the logistics service management system of the county Party committee, the people's Congress, the government and the Political Consultative Conference, and the appointment of cadres.

First, in August 2002, the county Party committee, the people's Congress Office, the government office, the CPPCC office and the security office of the county Party committee were revoked, and the county authority Affairs Bureau was established, which was responsible for the logistics service of the county Party committee, the NPC, the government and the Political Consultative Conference. It became a "five in one" management system.

Two, those leading cadres who are not competent for logistics services should be pferred from their present posts, and some of the young cadres who have good moral integrity and good work experience from the leading cadres of the county should be enriched to the leading posts of logistics service management.

Three, according to the management system after reform, we should carry out the reception service management of graded responsibility, counterpart reception, separate accounting and block combination, so that the reception work of the county Party committee, the people's Congress, the government and the CPPCC organs can achieve the goal of orderly, enthusiastic, frugal and coordinated, and achieve the goal of "three goals", that is, people receive, someone is responsible and someone checks.

Three, strengthen the construction, optimize the environment, and provide necessary guarantee for the reception services.

To do a good job in reception service, we must have a certain receptionist capacity and a good reception environment as a guarantee.

Therefore, we have always adhered to strengthening the construction and optimizing the environment, providing the necessary capacity to ensure the effective work method for the reception service.

(1) strengthen hardware construction and strive to create a good reception environment.

Our county is the only mountain county without opening to the outside world in Hubei province.

The pace of economic construction is relatively slow, the development of public utilities is relatively backward, and people's living standards are relatively low.

The existence of these conditions has brought us a great disadvantage in a slightly larger reception service, and sometimes we are in a rather passive situation.

In order to change the disadvantages, we should change the passive into the initiative.

First, stick to Scientific Outlook on Development, firmly grasp the first priority and not relax, vigorously implement the "three goals, four county strategy" (that is, the mountainous industrial strong counties, the green economy Fuxian, the eco tourism counties, the industrial counties, the green rich counties, the project strong counties, the science and education county), accelerate the construction of the green economy and strong counties in the whole province, and gradually narrow the gap with the economically developed counties, so as to provide economic support for doing well the hardware construction of the reception services.

Two, the preferential policies for attracting investment have been introduced successively, and the public bidding, auction or lease has been adopted to reform the service industries such as state owned hotels, restaurants and tourism, which have certain receptions in our county. Private capital has been absorbed in the pformation and construction of the facilities and equipment, and the operation and management of privatization has greatly enhanced the ability to receive services and promoted the smooth development of reception services.

Through reform, at present, our county already owns a star rated hotel, which can accommodate nearly 400 guests at the same time.

(two) strengthen software construction and strive to improve the service level.

The high and low level of service determines the good and bad of service. Without a high level of service, it is impossible to have a high quality service. High quality service requires a highly competent management group and a high quality waiter team.

This is the personal experience of the reception service staff, and the strategic thinking and business philosophy of the service industry managers and managers.

Therefore, while strengthening hardware construction, operators in the service industry also focus on strengthening the construction and management of software such as managers and service personnel.

First, we have recruited a large number of highly skilled, well managed and middle level managerial and managerial talents from high salaries in and outside the county.

For example, our county Ming Feng Hotel limited liability company, the general manager of the only star hotel in our county, is a high salary hired from the Golden Leaf Hotel in Dangyang city.

Two is through the pre job training and post training, please come in and send out the training method of combining the training of service workers, enhance the overall quality, improve the service level, improve the service grade; at the same time, also enhanced our county's reception service ability, raised the level of reception service in our county, promoted the county's reception service continuously to high quality, high grade direction.

Four, carefully organize and formulate plans to provide the necessary quality and efficiency guarantee for the reception services.

A large reception service mainly involves personnel's round trip arrangement, meeting arrangement, accommodation arrangement and so on. It involves many personnel, many levels, and many matters. Some of them even have a certain degree of compactness, rigour and secrecy. In order to achieve high quality and high quality reception service, there must be a reasonable, scientific and rigorous reception plan.

Therefore, we have persisted in elaborating the organization and formulating the plan to provide the necessary quality and efficiency guarantee for this effective work method.

First, do a good job in preparation before reception.

According to the object, time, number and the content and scope of the reception service, we should carry out the special work class, decompose the duties and make clear requests.

The two is to develop a reception service plan.

Its contents mainly include work class, job duties, job requirements and reception guide, so that everyone involved in the reception will know what they should do and what degree they should do, and what matters should be paid attention to. Let every person in charge of the reception know how the schedule and daily schedule are arranged, how many rooms they should live in, and which restaurants to eat. If we need to visit and study which car we should take, we will arrange everything clearly and clearly, ensuring the high quality and efficiency of every reception service.