Spring Festival Is Also A Good Time To Test Business Integrity.

Complaints: the number of admissions increased by nearly 30%, urban complaints.

The same is the Spring Festival. Last year, when reporters interviewed 12315 operators, the officials described it as "a rare quiet ear".

However, this year's Spring Festival is obviously much more busy than last year.

Data from relevant parties show that the total number of wires in the 12315 command center during the whole Spring Festival holiday this year amounted to 350, an increase of nearly 30% over the same period last year.

Among them, complaints, reports and advisory services have increased, especially in the majority of consultative calls.

Of the complaints received, 65% accounted for commodities, mainly in food, clothing, shoes, firecrackers, home appliances and so on.

By contrast, complaints about clothing and shoes and hats increased by 16.7% this year compared with the same period last year, while the amount of complaints that people are concerned about is higher than that of last year, which is 30% less than that of last year.

"This shows that the food hygiene environment is better at the moment."

In addition, from the scene of car handling, the complaints at the city level increased significantly compared with last year.

Complaints in the rural consumer market decreased.

Focus: firecrackers, household appliances complaints increased by 4 times.

During the Spring Festival, it is nothing more than complaints about playing, eating, wearing, food consumption and clothing, shoes and hat consumption, which has become a hot topic in the long holidays of the Spring Festival.

It is noteworthy that the number of complaints against firecrackers and household appliances this year increased by 4 times compared with last year.

Complaints about firecrackers have been a focus since the Spring Festival this year.

From the perspective of acceptance, some consumers reflect that people are injured by explosion, and they are all caused by "parallel imports" purchased at non fixed point sales points.

In the new year thirty, Mr. Song of Zhuji bought fireworks and firecrackers in a local store, the price was 488 yuan.

I did not expect that my hand was injured during the night, and I failed to contact the merchant. After that, I complained to the 12315 command center.

According to the staff, the client has been wounded by firecrackers and fractured and is being hospitalized.

At present, the owner of the firecracker shop has given money to the parties for treatment first, and this matter has entered the stage of mediation acceptance.

Coincidentally, Mr. Ding of Xinchang also made a 12315 hotline on the new year's day.

It turned out that he bought 40 yuan firecrackers at a local grocery store in the afternoon of the thirty year of the lunar new year.

There are also many home appliances complaints. The main reason is that businesses are too busy to keep up with business.

Mr. Ma bought a Hisense washing machine from GOME on the morning of 16, and delivered it to the salesperson in the morning.

But in February 18th, the merchant still did not deliver the goods. Mr. Ma called the relevant departments for reasonable explanation, and the other party procrastinating. Finally, he hung up Mr. Ma and did not answer the phone.

Mr. Ma demanded the return and compensation accordingly.

When reporters called Mr. Ma yesterday, he said with emotion that the goods were received at noon on the third day. They sent the washing machine to his home before calling him.

He hoped that businesses should pay attention to the quality of after-sales service.

Case: holiday consumption, test business integrity

Case 1: refuse to use cards during holidays

During the Spring Festival, due to busy business, some businesses will inevitably have such or such negligence and omissions, but some of them reflect the integrity of businessmen.

From the perspective of the 12315 command center's acceptance, some businesses unilaterally stipulate that the original consumption card can not be used.

In February 16th, Zhuji consumers Wei and friends washed their hair at a local hairdressing shop.

Because the membership card had been processed before, after the head washing, Miss Wei paid it with a membership card, but the merchant said that membership cards could not be used during the holidays, and produced a notice in the store (not using membership cards during the holidays), asking her to pay cash.

Miss Wei believes that the announcement was made by the merchants when the two sides were in dispute. They did not tell them before, so they called the complaint phone after angry.

In Shangyu, Mr. Xia encountered the "barrier" of car washing cards.

Mr. Xia has a dragon card washing car and can enjoy weekly car wash service.

On the day of the thirty year, he went to the car wash shop in the Shangyu Development Zone to wash the car. The other side said he had to pay cash and it was double.

Mr. Xia does not recognize this, and the two sides are deadlocked.

After 12315 car negotiation, the car was added 10 yuan on the basis of the dragon card because of the holidays.

Case two: unauthorized rise in price

During the long holidays of the Spring Festival, the hairdressing industry has the problem of price rise to varying degrees. Some businesses will put up a notice in the shop, and many businesses even save the "notice".

Mr. Zheng, a consumer in Shengzhou, was annoying because of his hair.

In February 12th, he made a haircut in a local "dear baby" shop, when the price was 20 yuan.

When payment is made, the merchant will charge him 68 yuan.

Mr. Cheng thought it was unreasonable. After making an objection, he reluctantly gave it 30 percent off and received 45 yuan.

Businessmen say that it is the same on the Lunar New Year's Eve.

At present, the case is still being dealt with harmonization.

Case three: closing in advance

Mr. Chen, a consumer, said in February 13th that he had two coupons on the "Yangcheng Lake Central Island" hairy crabs on the North Ring Road in the urban area, one worth 100 yuan, one worth 200 yuan, and the deadline on the coupons was thirty in the new year.

As a result, when Mr. Chen went to pick up the goods in the new year thirty, he found that the shop had been closed, and no one answered the phone.

Eventually, after the mediation, the operator agreed that the consumer would use it when he returned to business in September 15th, and the consumer agreed.

Case four: delaying procrastination

Customers are God, but some businesses often lose their credibility because of their small profits.

Mr. Xu bought a box of 40 yuan bananas in Shangyu fruit wholesale market in February 17th, and found that the upper layer was good, and the next layer was not good.

He contacted the boss, the other side agreed to return the goods, but indicated that he could only withdraw 20 yuan, and consumers would not accept it. He hoped that the industry and commerce department could deal with it according to law.

The case is now being coordinated.

Another consumer is Miss Zhou in the urban area.

In February 12th, she bought several bottles of Wahaha peach juice at the supply and marketing supermarket in Yanan road. After opening the bottle cap, she found that the words "another bottle" and "a pack of Chinese cigarettes" were exchanged for them.

Unexpectedly, the salesperson said, "no today," and let him receive it for second days.

The next day, the salesperson not only had a bad attitude, but also called Miss Zhou to go to other supermarkets to exchange money.

Miss Zhou was very angry. She telephoned 12315 to intervene and asked the salesperson to apologize and exchange the corresponding prizes.

Mr. Xu, who lives in Dongpu town of Jinghu New District, bought a pair of trousers at 92 yuan in Tianyi Hualian Supermarket in February 10th. When he went home, he wore a pair of trousers and broke. He contacted the store and asked for an equivalent price, but the shop only returned 25 yuan.

On the new year's day, he put on his new trousers, and the other side broke down again, and then he told them that they were ignoring the reason why the manager was not there.

Mr. Xu said that since today it has started work, and there is no time to solve this matter. I hope relevant departments will help coordinate.