Don'T Apologize, &Nbsp; Improper Marketing.

Hao Ge Garrison

In the middle of this spring, he and my family two in Tongzhou, Beijing's shabby butcher shop, chatted until the early hours of the morning, the shop was closed, we need to find another place.

Open his happy Carnival and find a beer bar in Tongzhou with fireworks.

"At the very beginning, when I left the advertising agency to do online shopping, my dad mentioned the burden of taking the goods, and I felt that there was tears in his eyes."

After talking with us about philosophy, history and religion, Ho Ge took a sip of snow beer and suddenly cut to the point.

"What?"

We asked.

"The two burden is about eighty pounds.

I carried it from the zoo to the subway, and I was wheezing all the way.

Hao Ge describes vividly, I am delighted to listen to my ears.

"Isn't that a car?"

We couldn't understand why he didn't drive to pick up the goods.

"I didn't buy a car at that time."

Hao Ge said, "speaking of cars, this is my two years."

"Taobao's business in the past two years is not good enough to do. It's only 5 years ago that we had to say yes."

We stand up to him and act very knowledgeable.

Hao Ge smiled and said, "what can't be done well? It's never too late to go all out."

He told us that the two network operators are outsiders. Online shopping is an interesting thing. In the broader prefecture level cities and county-level cities, many consumers can not reach so many tide cards. If they want to wear enough tide, they will have to buy online.

Therefore, the clothing business of the shop is still promising.

So in less than two years, he bought a car?

"So what do you feel most successful about in online stores?"

"Apologize."

The answer is from the mouth of Ho Ge, which makes us feel confused.

He continued, "every day, my most important job is to apologize and apologize to those who can not speak Mandarin. I sincerely apologize.

Sometimes, for a 200 yuan cotton coat, sometimes it is dozens of shirts. "

We thought that, like ho Ge, a half a century man with a mouthful of poems and books, let him do customer service.

But just for business, this field worker who had worked for some of the advertising companies who had some peasant temperament showed disdain for the "Beijing master".

"I remember once apologizing to a Hubei customer who didn't even bother to talk to me in Hubei.

I called him 23 times a day, and I always sincerely apologized because he gave me a bad review.

I call each other "sorry" on the phone.

Later, the Hubei customer finally said, "I am a customer service, customer service like you. I admire it. Well, I will correct the difference."

So the customer became our customer.

Apologizing can also be apologized.

"What do you think?

You know how our store's VIP came. It's all about chatting.

My customers and I chatted in the middle of the night chatting for four hours, from how to tie the length of the shirt and the sleeves of the suit, and how to match the casual suit with the shoes.

"No need to apologize when chatting."

We were half drunk and teased.

"Cut!

Early customer service is "never mind", the late customer service is "endless"!

"I remember a month ago, I apologized to a nearby customer. I met a buddy on the road and wanted to have a meal with me and he would go with me to apologize," Hao said.

Follow the address to a pet shop in Tongzhou to find a female customer. The female customer is a cleaning woman. When she comes out, she says Henan Dialect: "what is it," I say I am the owner of the Taobao shop, and I apologize.

The aunt put the mop aside and said, "what are you guys?"

I bowed my head and said, "it's not very good, but please change the difference."

Aunt Zhang mouths cursed us.

I only saw the pet shop owner saw my two modified cars with my brother at the door of their pet shop. He said to the aunt, "you changed it for somebody else, two cars block our store, and our business needs to be done."

Then the aunt had to agree.

In this way, Hao Ge defeated the wicked customers' hearts with the professionalism of an apology professional.

But he stressed that "real apology is not conquering others, but conquering ourselves".

In order to give your Taobao store a data base of 100% rate of praise.

As the saying goes, "how can a crown shop be built?

Apology is the elixir of drugs. "Yes, the competitiveness of hoorge's crown shop is not a good software decoration, nor is it a gorgeous picture of goods. It depends on the ace's apology.

In his words, "don't take an apology for marketing!"