Attentions To Guests

Reception

(1) when the person in charge is not there, he must clearly tell the person in charge where he has gone, and when to return to his unit.

Ask the guest to leave the phone number and address, make sure that the guest comes to the unit again, or is the person in charge of our company going to the other unit.

(two) when our guests arrive, our responsible person can not immediately receive interviews for various reasons. We must explain the reason for waiting and the waiting time to the guests. If the guests are willing to wait, they should provide drinks and magazines to the guests. If possible, they should change drinks for the guests.

(three) the receptionist should guide the guest to his destination, and he should have the correct guiding method and guiding posture.

1, the guidance method in the corridor.

The receptionist paces the guests two or three steps before the guests walk inside.

2. The way to guide the stairs.

When guiding guests to go upstairs, the guests should be allowed to walk in front. The receptionist is walking behind. If they are going downstairs, they should be in front of the receptionist. When the guests are coming up and down the stairs, the receptionist should pay attention to the safety of the guests.

3, the guidance method in the elevator.

When guiding the guest to take the elevator, the receptionist first enters the elevator, and when the guest closes the elevator door after entering, when the arrival arrives, the receptionist will press the "open" button to let the guest get out of the elevator first.

4, the guidance method in the living room.

When the guest walks into the living room, the receptionist uses his hand to instruct the guest to sit down and see the guest sit down before he can nod his head and leave.

If the guest is seated by mistake, the guest should be seated in the upper seat (usually the one near the door is the lower seat).

(four) sincere tea.

Our people are used to entertain guests with tea. When we entertain distinguished guests, we should pay special attention to tea sets. There are many rules for pouring tea.