Beauty Consultant'S Telephone Answering Key

Sometimes some

1, when the phone is connected, the person who answers the phone wants to report home. For example, "Hello, this is the XX beauty body center" or "Hello, I am glad to serve you!" absolutely forbids to catch up and asks, "Hello, who are you looking for? Who are you?" this is not only a waste of time but also very impolite, so that the image of the beauty salon is greatly reduced in the minds of customers.

Before you answer the phone, you usually make the phone ring one or two long tones. You must not let the phone keep ringing and slowly answer.

2. Record telephone content

It is best to place some paper and pen beside the phone so that you can listen to the phone and record the key points. After the phone is over, answering the phone calls should be properly handled or reported seriously.

3. Key repetition

When the customer calls to order, she will say the product name or number and when to pick it up.

At this time, we should not only record, but also reclaim it to the other side to confirm it.

4, let customers wait for the processing method.

If you need to wait for each other during the call, the receiver must say, "excuse me, please wait a moment."

Then tell her the reason for waiting, so as not to be anxious about waiting.

When you answer the phone again, you must apologize to the other person: "I'm sorry to have kept you waiting."

If the waiting time is longer, the receiver should show the reason, and ask her to hang up the phone first and then call back later.

5. The way to deal with the voice hours of the caller.

If the voice is too small, the receiver can directly say, "excuse me, would you please speak louder?" I can not hear you very well.

Never shout, "Hello, Hello! Hey, louder!" it's the other person, not you, who wants to speak loudly.

6. The way to deal with the phone when looking for someone.

If you want to find a person's phone, you should quickly pfer the call to the person you are looking for. If the person you are looking for is not answering, say, "I'm sorry, XX is out now. I'm ZZ. If it's convenient, can I help you?"

Whether you call or answer the phone, you can reflect the image of a person or company.

Telephone is a window for the company to communicate with each other.

A good call and phone call process is a good impression and vice versa. Therefore, you should pay special attention to your words and mood on the phone, whether you dial or receive, a phone call may change your current situation or even a person's life.