Which Jobs Need Charging Most?

Ms. Joe jumped from SIEMENS to another world-famous communications company in 2003 to work on customer service management in Dahua North District marketing department.

Two years later, with the intensification of market competition, Qiao, a graduate of Communications Engineering and engineering background, feels that her knowledge stock has been emptied. Besides professional knowledge, she must step up her professional knowledge in human resources and customer service management.

Ms. Qiao has taken the MBA from Tsinghua University. She hopes to further improve her working ability through "charging" further education.

"Service competition is a core area of future enterprise competition.

A customer service manager is a professional who manages pactions through the provision of products and services to meet customer needs, and manages customer service activities and related matters at the scene of the paction.

Chen Yu, director of the vocational qualification appraisal center of the Ministry of labor and social security, told reporters that the main tasks of customer service managers include: the planning, establishment and implementation supervision of the customer service management system; the design, organization and implementation management of on-site customer service activities; and the training of customer service management knowledge and skills for the personnel involved in the customer service department of the enterprise.

It is understood that the average customer service staff's probationary salary is about 1000 yuan per month, after the correction is generally around 2000 yuan, in addition to commission, bonuses, many enterprises also buy formal medical insurance, unemployment insurance for the formal employees.

The monthly revenue of some big enterprises, such as customer service supervisor, customer service and management Commissioner, is about 10 thousand yuan.

"At present, the professional ability of customer service personnel in domestic enterprises can not fully meet the needs of business operation and development."

Song Jian, deputy director of the China Employment and training technology guidance center of the Ministry of labor and social security, said that among the customer service personnel, only a small number of them had received some training, basically they had not received formal training and systematic training, so their theoretical knowledge was lack of systematicness, limited management ability and simple management mode.

At the same time, today's customer service managers basically use traditional service methods, such as

China's economy is developing at a high speed every year. Especially after joining the WTO, the domestic and foreign markets are highly unified and the competition is fierce. This puts forward higher vocational ability requirements for enterprise customer service managers.

Therefore, vocational training for current customer service managers is a pressing matter of the moment and is also one of the strategic measures to adapt to China's economic development.

Analyzing the reasons why domestic customer service staff's overall quality is not satisfactory, experts in the industry pointed out: "at present, there is no customer service management specialty in domestic universities and colleges, and customer service management is only a part of marketing. Besides, there is no specialized institution and unit to train customer service management personnel, which is also an important reason."