How To Get Customers To Like It?

I once took a bus from science park to Luohu. On the bus, I heard the two MBA sitting in my front row talking about it.

In communicating with some successful telemarketing staff, we can easily find some rules.

First, speak honestly.

Only sincere people can win trust.

We can not persuade an annual output value of 5 million in order to enhance personal performance. We recruit one or two times a year to become a senior member of our company.

It's unrealistic and will be repugnant to customers.

First of all, we should start from the factors such as the customer group, the industry, the scale of enterprises and so on. We should understand the upstream resources as much as possible and communicate with the customers from the big situation, so that our customers can feel that we are professional.

Secondly, when we chat with the HR manager of the company, we will get to know this person's temper and hobbies.

If this person is busy, if you define this client as a prospective customer, you can also make a few remarks about it, so that you can understand some sweet words from its assistants or colleagues.

I think that when you know these things, it will be very helpful for your attack.

It is said that before the appointment of Washington, the president of the United States had to look at this person's interests and interests on the first night. Why should we not?

Two, give customers a reason for buying.

Last month, I went shopping in the east gate and entered a small shop. The landlady greeted us enthusiastically and introduced all kinds of clothes to us.

After a few tests, they were not satisfied. Just looking at the landlady, she was very enthusiastic, and was not very embarrassed to go straight.

To my surprise, when we were walking around for half an hour and felt tired, the landlady packed up all the clothes we had tried.

I said we did not, and the boss's face changed.

Finally, I said, then you give me a reason to buy it!

It is the key to the final deal that we should always grasp the needs and affordability of customers and understand the mentality of customers.

Many times, we have done a lot of things, and also wasted a lot of time.

Just like I went to buy clothes on the top, I just stroll around. There is no strong demand. I just want to see if there is a suitable one.

But the landlady regarded me as a big client. No matter from reception to final turnover, it was achieved at this level.

Just like we do sales, a small company only recruits one or two people, but we are talking to him for a year from beginning to end, so it will inevitably increase the difficulty and bring bad influence to customers.

The last thing I could think of was that the landlady finally had a bit of a tantrum. Originally, I thought it would be better not to buy it this time. It was also rare to see her consciousness of serving the people. This is also a rare thing. If you buy something next time, you must come to her.

But sometimes we are too eager for quick success and instant benefit. When customers agree or acquiesce, we often have a little emotion, so there will be obstacles to communicate with customers.

To know that what we do is actually selling, there are actually more ingredients in service.

When I left my former employer, I looked back at the sales office. The ochre characters were still striking: customers are always right.

Three, let customers know that he is not the only person to buy this product.

People have a sense of conformity. When they recommend products, business people tell customers in time that businesses or companies that are similar or similar to him have bought this product, especially those bought by his competitors.

This not only shocks him psychologically, but also increases his desire to buy.

According to experience, when buying a product of the same type, the company will definitely buy more advanced than its competitors, so as to attack the morale of the other party.

Four, enthusiastic salesmen are most likely to succeed.

Don't ask customers to ask for products, then I'll send you an offer.

Unless the customer is very tight, you will say that you can send a quote.

It should also be said in front of you that I am sorry to tell you that I was going to introduce you to the product.

Let the customer always feel that you have been in her body, let her feel the bold and unrestrained feelings, like the flow of iron is like burning her.

If time is enough, we should receive them sincerely and enthusiastically, who knows what position she is, and what background she is. She knows no need, how to know her husband has no need; she has no need, how can she know that there is no one with a high professional title in her friend?

Yes, we should have "broad customer theory" - everyone in the world is also a customer.

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Five, do not appear self righteous in front of customers.

Many customers who do HR know little about personnel work, and more, we are exposed to a front desk clerk or personnel commissioner. Sometimes they ask some very childish questions. At this time, we must not be opinionated, think we know everything, and treat customers as stupid.

Many customers do not like the kind of salesperson who is elated and feels very smart.

If the customer is really wrong, smart enough to let him know that others are often making the same mistake, he is making the mistake that most people are prone to make.

Many people stick to the two rules of life at home: first, the wife is always right; two, even if the wife is wrong, it is also implemented according to the first rule.

In the outside, in the company, as long as you change the word slightly, become a customer is always right, even if the customer is wrong, that is our fault.

I believe you are not only a "new good man" but also an excellent salesperson.

Six, pay attention to listening to your customers and understand what your customers think.

Some customers have clear requirements for the products he wishes to buy, pay attention to listening to the requirements of customers, meet customers' needs, and make sales more smoothly.

On the contrary, if we want to sell our products blindly and interrupt our customers without reason, we will fail to speak in the ears of customers.

Seven, what kind of services can you provide to customers? Please tell them to your customers and do them for your customers.

Customers not only want to get your pre sale service, but also want to get good service after buying your product. Continuous phone calls, holiday greetings and so on will give customers a good feeling.

If you promise your clients, never make excuses for procrastination or not, for example, if gifts or invoices are sent out in time.

Eight, do not slander others in front of customers.

Even if competitors have such a bad thing, do not slander others in order to elevate themselves in front of their customers. This is very stupid and often leads to reverse psychology.

At the same time, do not say bad things about your company, complain about the company in front of customers. Customers will not be relieved to put talent recruitment in a company that even their employees do not agree with.

Nine, when customers do not intend to buy, do not use old sales tactics to pressure him.

Many times, customers are not willing to buy your product. Is it time to withdraw voluntarily or continue to insist on selling to him? The more appropriate way is to retreat in order to change topics to chat about something that customers are interested in, or to look for opportunities to visit again, to give customers a psychological preparation process for purchasing, and never hope to make an immediate decision, after all, such luckily is less.

Ten, attack your heart and attack the city.

There is a cloud in the art of War: attack the heart and attack the city.

Only if you get the customer's heart, she will treat you as a partner and friend, so that your business will last longer and your friends will grow more and more.

The boss of professional managers told me that only if you make a friend of your customers, your path will get wider and wider; otherwise, it is only a flash in the pan.

Attack is not necessarily a feast for the big fish. Corruption is better than icing on the cake.

At ordinary times, greeting a festival, a word, a lifetime, a feeling, a glass of wine, enough, enough!