• <abbr id="ck0wi"><source id="ck0wi"></source></abbr>
    <li id="ck0wi"></li>
  • <li id="ck0wi"><dl id="ck0wi"></dl></li><button id="ck0wi"><input id="ck0wi"></input></button>
  • <abbr id="ck0wi"></abbr>
  • <li id="ck0wi"><dl id="ck0wi"></dl></li>
  • Home >

    Three Core Skills In Sales Communication

    2010/12/10 15:30:00 48

    Sales Communication: Three Skills Of Asking Questions

      

    Sale

    The process is also

    Communicate

    The process.

    Customers and salesmen should exchange information with each other, understand, detect and excavate, and resonate between the two sides in the process of information exchange, especially the recognition of customers.

    The key points of communication are expression, questioning and listening.

    Listening is the foundation of communication and fully applied on the basis of good listening.

    Three expressions

    ,

    Questioning skills

    It will play a greater role in promoting sales pactions.


    First, tell him the advantages.


    In Maslow's hierarchy of needs, the need for respect is a higher level of needs. Everyone needs to be respected, recognized and praised by others.

    Respect and recognition are two ways. Sales staff want to win the respect and recognition of customers. First of all, they should show respect and recognition to customers.

    No matter the status, the size of the achievement or the amount of income, each individual has its own advantages. This requires the salesperson to have a meticulous observation to find the advantages of the customers and to inform the customers in good faith.


    When doing research on wooden flooring, a feature was found. After customers enter the shop, they first inspect the samples in the store quickly, and then they will touch the floor when they are satisfied.


    "Your hands are very well maintained!" (for female customers)


    "You have a good eye. You can see the best seller in our shop at a glance!"


    The customer's outer dress and aesthetic taste have advantages. If he finds out, tell him.

    In communication, the information displayed by customers also has advantages.


    Customer: "is this kind of floor slippery for you? There are elderly people at home."


    Shopping guide: "you have too much filial piety, your old man is really happy! There are elderly people in the family. The floor must be considered skid resistance and feet feel better."

    (customers buy floors, consider the safety of the elderly, indicating that customers are filial piety, tell customers the advantages, and then tell the product selling point, will be half done twice.

    )


    Customer: "what level of environmental protection is this floor?"


    Shopping guide: "you are really professional. As soon as you hear it, you know that you are an expert in wood flooring. The environmental grade of this floor is E0 grade, which is lower than that of tap water." (general customers are concerned about environmental protection, but when asked, do you ask this floor for environmental protection?

    )


    The advantage of telling customers is that they are demonstrating their position, they are very attentive, and they value your customers.

    Telling him his strengths can weaken his guard mentality and reduce his provocative nature.


    Two. Agree with him.


    In the process of communication, customers will have their own opinions, and customers' opinions are right or wrong.

    Some shopping guides can't tolerate customers' erroneous or extreme views. They always want to argue with customers. Even if you win the debate, you lose the customer.


    Customer: "the icon is the old brand, that is, the price is high!"


    Shopping guide: "should you decorate several apartments? It is very concerned about the flooring industry. It is estimated that you know a lot about the floor, and buying floors will never be blind.

    The icon has been selling for the first time in 14 consecutive years, relying on the purchase of quality and customer recognition.

    (customers say that the icon is an old brand, which shows that the customer has paid attention to the floor, not blindly buying, which is the advantage of the customer and told him without hesitation.

    The holy image has always been the first and the quality of course is not.

    )


    It is skill to dissolve objections while we identify our views.

    {page_break}


    There are also techniques.


    Customer: "the icon is the old brand, that is, the price is high!"


    Shopping guide: "yes, cheap goods are not good, good goods are not cheap!" (although they agree with customers' views, they are very stiff, which is hard for ordinary people to accept).


    Customer: "you can only wear 6000 turns, others can wear 10000 turns, do you not wear this floor?"


    Shopping guide: "I was the first time I met such a professional customer of yours. The higher the wear resistance, the more weary the floor.

    Do you buy Household flooring or commercial flooring? "Many customers will be influenced by other brands, focusing on one parameter and ignoring the overall performance, but they can not directly tell customers that your views are wrong.

    Instead, it is a circuitous guide to explain why it is 6000 instead of 10000.

    )


    A customer is a product expert whose views can not be all correct.

    Correct praise and erroneous views should be identified first. First, we should reach agreement with customers, reduce provocative behavior and then turn around.

    The heart of the paction is urgent and understandable, but there must be a way to communicate with customers. Although the straight line response is time-saving but not easy, the effect is greatly reduced, so we must develop a way to express the curve.


    Three, to break down his doubts.


    Most shopping guides are afraid of customers' problems. They always talk about one person and do not give customers the chance to ask questions.

    Information interaction and collision can reach agreement.

    To avoid problems, we must first have confidence in enterprises, products and ourselves, and not be afraid of customers' questions.

    The unprofessional nature of customers leads to vague problems.

    In the face of customer queries, first of all, we need to help customers confirm whether you are asking this question. What is the purpose of the question?


    Customer: "do you have very few floor styles?"


    Shopping guide: "do you mean less color or less specifications?"


    Customer: "is this floor not suitable for light room?"


    Shopping guide: "do you mean living room, bedroom or study?"


    To dissolve the objection of customers is to excavate the original intention of customers, but to help customers sort out their own problems.

    Vague questions are the most difficult to answer. After clarifying the questions, we can effectively answer them pertinent and satisfy the customers.


    The combination of these three core skills will make communication more smooth, the customers resonate unconsciously, and finally reach sales.

    • Related reading

    People'S Fascination, Circle And Market Principles

    Communication
    |
    2010/12/9 16:00:00
    55

    What International Practices Should Be Observed When Making Friends With Foreigners?

    Communication
    |
    2010/12/8 18:16:00
    63

    Customer Service Staff Seven Do Not Ask.

    Communication
    |
    2010/12/6 16:25:00
    31

    A Very Practical Refusal To Drink Wine

    Communication
    |
    2010/12/3 13:15:00
    55

    如何與你的年輕小上司相處?

    Communication
    |
    2010/12/2 17:46:00
    52
    Read the next article

    Shenzhen Brand Has Stepped Into A Luxury Market.

    Recently, a grand high-end fashion show was staged in Jun Yue Hotel banquet hall. One of the leading fashion enterprises in Shenzhen, the film Fashion Group officially announced the birth of the fifth high-end brand OBBLIGATO Olivia.

    主站蜘蛛池模板: 欧美日韩综合网在线观看| 丰满熟妇乱又伦| 二个人看的www免费视频| 欧美综合自拍亚洲综合图片区| 大地资源视频在线观看| 人人爽人人爽人人片av| av无码精品一区二区三区| 狠狠干2020| 本子库里番acg全彩无遮挡| 国产精品第8页| 亚洲乱妇老熟女爽到高潮的片| 4399理论片午午伦夜理片| 欧美人与动交片免费播放| 国产清纯91天堂在线观看| 久久综合丝袜长腿丝袜| 18禁裸体动漫美女无遮挡网站 | 太大了阿受不了好爽小说| 免费人成在线观看视频高潮| a级毛片免费观看视频| 欧美肥老太肥506070| 国产精品反差婊在线观看| 亚洲av永久无码精品三区在线| 黑色丝袜美腿美女被躁翻了| 日本免费色视频| 午夜激情电影在线观看| china同性基友gay勾外卖| 欧美精品偷自拍另类在线观看| 国产精品亚洲专区无码WEB| 久久精品动漫一区二区三区| 色眯眯日本道色综合久久| 小娇乳H边走边欢1V1视频国产| 人人干人人干人人干| **肉体一级毛片| 日本精品一区二区三区在线视频 | 免费观看一级特黄欧美大片| a级毛片在线观看| 欧美午夜性春猛交| 国产亚洲综合激情校园小说| 一级毛片免费在线| 欧美激情一区二区三区在线| 国产成人精品三级在线|