Telephone Booking Skills

　 In the process of conversation, listen carefully. Customer There are still some needs and responses. telephone approach Should be Be careful Of Matter 。

　　 Pay attention to

Pay attention to telephone politeness.

Politeness is a necessary condition. If you call a stranger, you need to pay more attention to telephone courtesy, because every call can be remembered by hanging up, and the other person may not remember who you are, but will remember the name of the insurance company. In order to maintain the image of the company, business personnel should pay attention to the courtesy of the telephone.

　　 Note two

Master each call object.

"Please look for Mr. Lin!"

"He is not here."

"OK, thank you."

Wait a minute, hang up like this? That's too bad! Now that we hold the microphone, since it's a telemarketing system, no matter who is going to connect the phone, the business people can "turn the clock". Even if we make a wrong call, we will be able to make a mistake. In addition to practicing the ability of telephone marketing, we may stumbled into a customer.

　　 Note three

Keep the complete call record.

It is often seen that business people will remember the interaction with their customers in the log book, but they rarely see such records as "customer absent" on the log.

"What? Even if the customer is absent, remember?"

Perhaps you will have such a question, the answer is "yes", not only to remember, but also to remember clearly.

I once called a strange customer three times, the other party was not away from the seat, or was out or meeting, and these record records, I really note, when I called the fourth time to find this strange customer, there was such a dialogue:

"Mr. Wu, please."

"I am."

"Hello, Mr. Wu, I am avant-garde online. I believe your workload will be great. You are really not easy to find. I have looked for you four times."

Look, in a short sentence, did you immediately draw the distance between the two sides? So, when you are looking for someone and it is hard to find it, please immediately put it on the job diary to let the other person feel that you are very patient and very patient.

　 Note four

Don't make product descriptions on the phone.

On the phone, never talk about the details and rates of the products. This will lengthen the conversation time, and the customers will not be able to understand them. Otherwise, they will refuse to listen to them, which will affect the purpose of the visit. However, a brief introduction to the functions of the products is to attract customers to meet with you.

　 Note five

Don't smoke, eat or chew gum.

The reason is easy to understand. I believe that no one likes to hear the chewing sound of each other's hair on the phone. If gum is in the mouth, it will only make the mouth more ambiguous.

　　 Note six

Be sure to hang on to the phone more slowly than the other party. It is the same for telephone interviews. Even if the telephone is coming to an end, whether the interview is successful or not, the business personnel should maintain their courtesy attitude. Usually, "thank you two times and goodbye three times" to end the call. The most taboo is that the business people hang up the phone before the customers. This way, the other party will not only feel very abrupt, but also will not get there. Of course, let's not imagine that he will buy insurance for you!

　　 Tips for telephone interviews

Telemarketing is not about picking up a phone conversation. Even though, since the purpose of this call is to make an appointment, there must be some telemarketing skills to help you get started faster.

　　 Skills make yourself smile.

Speaking with a smile, the voice also conveys a pleasant feeling. Listening naturally becomes affinity in the customers' ears, so that every phone can keep the best texture and help you enter the other's space and time. {page_break}

　　 Skill two, volume and speed should be coordinated.

When people meet, there will be a so-called "magnetic field". Of course, there is a telephone magnetic field in the telephone. Once the business personnel are in agreement with the customer's magnetic field, the conversation will be much smoother. In order to understand the phone magnetic field of the other person, it is suggested that at the beginning of the conversation, moderate volume and speed should be taken to identify the characteristics of the other person, then adjust their volume and speed to make the customer think you are the same as him.

　　 Skills three distinguish between the image of the caller and enhance mutual interaction.

From the other side's intonation, we can simply distinguish the image of the caller. The person who speaks fast is the visual type. The person with the medium speed of speech is the auditory type, and the slow speaking person is the feeling type person. The business personnel can make the appropriate suggestions after discriminating the form.

　　 Skill four shows that it won't take up too much time. Simple explanation.

"Can you spare two minutes?"

To make the other person willing to continue the call, my most common method is to ask the other party to give me two minutes, while the average person hears for two minutes, usually appears "only two minutes, just listen to the bullish" idea. In fact, do you really speak for only two minutes? It depends on your own skills.

　　 Skills five tone and tone should be consistent.

On the phone, the opening speech is usually Mandarin, but if the response of the other person is in Taiwanese, I will immediately turn to Taiwan to speak with the other side. Sometimes, the alternation of country and Taiwanese is also a way to narrow the distance between the two sides. The main purpose is to "stand in the same magnetic field with the other side".

　　 Skills six make good use of telephone opening remarks.

A good opening speech can make the other person willing to talk with the business people more. So, apart from "two minutes' delay, what should be said next becomes very important. How do you want to understand the other person's thoughts more often?"

　　 Skill seven good use of suspension and retention techniques

What is a pause? When a business person needs the other party to give a time or place, he can use the pause technique. For example, when you ask the other person, "do you like morning or afternoon?" then stop for a while and let the other person answer. Using the skills of pause effectively will give the opposite party a sense of respect.