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Telemarketing! Our Yesterday! Today! Tomorrow!

2011/3/19 10:57:00 193

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Telephone Sales Yesterday Today Tomorrow.

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The telephone, originated in the late eighteenth Century, is a masterpiece completed by the French Charles brothers in Paris. At that time, it was called telegram. With the vicissitude of times and the frequent changes of political power and civilization in various regions, telephone has become an indispensable part of human civilization so far. As for who is the initiator of inventing the telephone, we will not discuss it now.

rotary ring

In modern times, the application of telephone has spread to thousands of households.

Businessmen sell their products by telephone, schools use telephone to notify parents of naughty students, computer cities call the wholesale department to deliver goods to themselves, the personnel departments of enterprises use the phone to tell the unemployed and so on.

Telephone now

Yesterday, we were still using two feet or horses to communicate with each other around the world. Today, we have used the telephone which can contact anyone without leaving home. Tomorrow, we believe that there will be more convenient means of communication to make the world smaller.

In the use of numerous telephones, the most sophisticated and the most able way to use the standard is "telemarketing"!

Before making phone calls, we must make adequate preparations beforehand, which involves the correct understanding and standardization of telephone etiquette.

First, as an excellent salesperson, you need to know how to speak. When you first call the customer, you have to do the company and introduce yourself in at least 30 seconds, which will arouse the interest of your customers and let the customers continue to talk.

Telemarketing staff are connecting customers through telephone to discuss business {page_break}.

　　 The nine method is witty words.

　　 Method 1: direct opening method.

Method two: the same kind of excuse for opening the law.

Method three: recommendation of others

Method four: self opening door

Method five: deliberate finding the beginning of the law

Method six: make the familiar opening law.

Method seven: herd psychology.

Method eight: borrow the Dongfeng opening method skillfully.

Method nine: making worry.

Second, when making a phone call, make a list of the main points so that the other person will know exactly what he wants to do and what he needs to do.

Third, when making a phone call, if you want to quickly understand your customers, the most direct carrier is your voice. If your voice is infectious, it will have a beneficial impact on the customers.

　　 Method 1: let the other person feel your enthusiasm.

Method two: grasp the speed of speech.

Method three: control the volume.

Method four: articulation should be clear.

Method five: there must be a pause in the conversation.

Finally, I think basically all telemarketing staff know that telemarketing is the first rate of rejection in all marketing ways. According to the statistics of historical data, about half of the customers in 90-95% immediately refused to hear a call from a sales person, and most of our salesmen gave up directly after hearing the refusal. In fact, when we call the phone, as long as we firmly grasp the details of the last phone call, and then improve our self-cultivation through details, develop a good habit of hanging up, I think this will help to enhance your personal charisma.

Let's show our way of personal charm: telemarketing {page_break}

　　 Method 1: in the telephone communication with the customer, whoever calls the phone first, we must remember one thing after the end: always let the customer hang up the phone. Customer first, for sales personnel, this is not only verbal, but always keep in mind.

Method two: after the telephone communication with the superior, we must let the other party hang up the phone first. This is a respect for others. If you are a branch manager of a group, call the headquarters, just call a small staff, although you are much higher than the small staff from the position, but as a leader in the relationship between headquarters and branches, let the other party hang up the phone, better able to show your workplace culture and leadership style.

Method three: after exchanging phone calls with the opposite sex, as a man, from the courtesy, the woman should hang up the phone first, which shows your concern and respect for the other party and deepens the good impression of the other party. This is mainly aimed at telephone etiquette between friends in life.

There is a famous Chinese saying, "details determine success or failure!"

This sentence is always verified in our life and work. Especially in telemarketing. The knowledge of telephone and hang up is gradually being accepted and recognized by more and more people. I believe that one day, telephone etiquette will be flooded with every call. If everyone keeps this kind of etiquette, then there may be more harmony and less argument in this society.

Future concept mobile phone

Now that technology is telling us the development, it is not hard to imagine what the future telephone will be like. Internet telephony and teleconference are gradually moving into cities, towns and villages. In the future of the unknown world, if we can look back at yesterday and grasp what we learn today, we will be able to become a civilized person in the future.