Management Is "Managing People"+"Director"

A boss asked me this question:

He has a business department headed by a business manager. There are more than a dozen people in this department, two of whom are the best in business, but they don't have good relations with other colleagues. The reason for the bad relationship among other colleagues is that these two people don't get along well with each other, and they always steal their business, which leads to their poor performance. In the eyes of these two people, it is because others do not work as hard as they do and are jealous of them. The department head suggested to the boss that these two people should be expelled in order to re-establish the harmony of the department. The boss is in a dilemma: whether to accommodate the two capable people or everyone?

I asked the boss: Are there any problems with the quality of these two good people? The boss said: character is OK, but personality is wrong. I said, the real problem is your department manager. He didn't play his due role.

Such things happen every day in every enterprise. When there is conflict between colleagues, the manager will make a simple response: this person is right and that person is wrong. We tend to blame someone for the problem, thinking that if we deal with someone, we will be all right. But the result is that when we drive away the disobedient and unpleasant people, the enterprise lacks different voices and competitive power, and the company's performance follows.

　 The correct approach is to make managers become real controller 。

What is a real manager? The real manager is to "manage" and "manage".

"Management" means that managers learn to look at the overall situation. What is the overall situation? It is the whole enterprise and the goal of the enterprise, not just the temporary "harmony" within the department.

"Management" means that the managers themselves become the role models for everyone to follow.

"Managing" means getting along with subordinates, including those you don't like, but who have no personality problems.

"Managing" means knowing people well, and being able to use people who are difficult to manage like "Shunliu" well, rather than simply expelling people who are difficult to manage.

"Management" means learning to delegate and pressure, and also means helping subordinates solve problems.

"Management" means learning to encourage, praise and criticize, especially the art of criticism.

"Managing" means taking responsibility for your own department, rather than simply treating problems as problems of subordinates and judging from above.

"Management" means more result oriented, solving problems in the department.

Applying these to the previous example means that department managers should start to solve their own department's problems by changing their own practices, rather than pushing the dilemma decision to the boss.
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Generally, the principle of management is relatively easy to understand. As time goes by, a manager will become more and more proficient The art of managing people What is really difficult for managers to do is "reason", because many managers do not know that this is their own responsibility, but simply equate management with command and command.

What is "reason"? "Rationality" means combing, summing up experience and lessons, and finding ways to fundamentally change a thing. "Rationality" is to redefine the rules and completely eliminate problems from the perspective of rules. The focus of "management" is to change people, change their attitudes, and change their abilities. The focus of "reason" is to change things, change processes, and change unreasonable practices.

If the manager only "manages" but does not "manage", even if your ability to "manage" is better, the same problem will occur in the future. As the example in this article, if the manager is insensitive to the task allocation rules in the department, similar contradictions will still appear in the future, but when there are strong personality employees in the department, they will appear as open contradictions, while when there are no strong personality employees, the contradictions will be hidden. However, there are always problems, which always affect the efficiency of the department.

With this understanding of management, we can answer the question: What is the difference between managing 10 people and managing 1000 people?

I don't think there are many differences in "management", but there are very big differences in "management". In other words, the larger the department the manager manages and the more people he manages, the more he must learn to "reason", establish and adjust rules.

　 These things to be "reasonable" are:

·Determine what to do and goals

·OK organizational structure , divide and rule

·Determine specific positions

·Determine performance and incentive mechanism

·Determine the system, use the system instead of relying on the charm of the manager

·Determine the process, and use the process instead of punishment to ensure the quality of work.

Management is not difficult to understand. Management is actually very simple. Management is "management+management".