Nearly Thousand Yuan Sandals &Nbsp, Consumer Rejected.

Today, Ms. Yang told reporters that she bought two pairs of the same style with his friend in Cardan, Nanjing road.

Miss Yang has a gel on her heel.

Citizens: nearly 1000 yuan.

In the middle of March this year, Ms. Yang told reporters that she and her friend, Ms. Hu, bought two pairs of the same style Rome shoes on the Nanjing road's Cari Dan Luo shoes store. The store is engaged in activities. After the two pairs of shoes are folded, they add up to nearly one thousand yuan.

As the weather was not very hot, it was not until the middle of April that Ms. Yang came out to wear it. "On April 29th, I suddenly received a call from my friend saying that she had worn these shoes last week on business. When she returned, she found glue on the front and heels of the two pairs of shoes. Let me see if I have any questions on my shoes."

Miss Yang hurriedly took out her shoes and found that the heel of one shoe was also opened. "I only wore two times of such a big mouth. I never touched the water. How could I glue it?" Ms. Yang thought that the quality of the shoes was a problem, so she found a shop for shoes with her friends that evening.

"At that time, the clerk said that the store manager was off duty, so let's come again in second days.

Considering that we have to go home on May 1 holiday, we put our shoes in the shop.

Ms. Yang said, second days received the phone call of the shoe store manager, the other side said the company manager had already seen the shoes, and thought it was not the scope of the refund, it would not return.

5 and 3, Ms. Yang called the shoe store. "The shopkeeper told me that they had sent the shoes back to the manufacturer for examination. After professional inspection by professionals, they proved that the shoes were broken by hand. This situation can only help them to maintain and will not return the goods."

Miss Yang thinks the shoe store is very dissatisfied with the excuse of avoiding responsibility.

Ms. Yang bought two pairs of Rome shoes with her friend, Ms. Hu.

Shoe shop: glue can only be maintained within the scope of refund.

Around 2:30 p.m., the reporter contacted the Nanjing Road store of Cari Dan Luo.

Ms. Wang, the manager of the telephone, said that they had taken two pairs of shoes for inspection after sale, proving that the shoes were open, and according to the regulations of the Consumers Association, if the rubber problems were re opened in the same place after the repair was done, the returned products could be treated.

At present, the situation is not within the scope of refund, so it can not be returned. It can only be maintained for free. It was intended to help customers to repair after sale, but the customers disagreed with this method and took the shoes back to the store.

For Ms. Yang, the shopkeeper said the shoe was broken by hand, Ms. Wang, the manager, did not mean that.

Will the two pairs of shoes be opened at the same time? Will they be quality problems?

Industry and Commerce Bureau: can intervene in mediation

Subsequently, the reporter consulted the industrial and commercial city south branch command center.

Staff said that if consumers are not satisfied with the results, they can directly contact the industry and Commerce Bureau, investigate and understand according to the procedures, see the causes of the problems, and then mediate.

For the return of the shopkeeper, the reporter called the Qingdao Consumer Protection Committee complaint hotline. The staff said that according to the relevant provisions of the law of the People's Republic of China on the protection of consumers' rights and interests, "during the warranty period, if the two repair can not be used normally, the operator should be responsible for replacing or returning goods", and consumers can maintain their legitimate rights and interests accordingly.