Clothing Shoes And Hats Complain More &Nbsp; ADI CONVERSE On The Skin List
During the period of November 2011, there were 84 effective complaints from consumers in the field of consumer products, an increase of 40% over October. Clothing, shoes and hats have always been a hot topic in the industry. Clothing shoes and hats accounted for 64% of the industry complaints in November, though it was the same proportion of daily products in October, but still increased by 42% over October.
Analysis of daily product complaints in November 2011
Levi's (Levi "s") Cowboy Library Two pairs of trousers are asymmetrically rejected for design purposes.
In November 6, 2011, Mr. Dai wore a pair of jeans purchased from Levi's (Levi 's) store in Tian Cheng Department store, Dongguan, west of Guangdong. There was a quality problem. There were obvious deviations in the suture of the two legs. When they were just dressed, they adjusted symmetry. After walking for a period of time, the inner side seam of the left leg obviously shifted outward, but the right foot did not look very inconsistent.
At first, consumers thought they had their own legs, so they tried on the same brand of jeans. There was no such problem, and after their own measurements, the size of the left hip and the right buttocks still deviate. So in November 13, 2011, the store asked for a replacement, but the store refused to replace it on the grounds that the design was not in question. After a long period of communication, the seller still refused to replace it.
Consumers question:
Why should manufacturers identify, instead of witnessing or wearing the authenticity of consumers as the premise? It is very doubted that sellers say that the possibility of replacement is very small, and a pair of pants around 800 yuan, only wore for half a day, but consumers wait for manufacturers to reply, Mr. Dai recognized that this behavior completely ignored the consumer's feelings, encountered such a consumer dispute, consumers have suffering.
ADI CONVERSE shoes, skin and glue identification is hard for consumers to replace.
Ms. Hu of Guangdong bought a pair of CONVERSE with a value of 480 yuan and a white smile. At that time, the salesperson said that there was a problem that could be replaced in three months. But after wearing several times, Ms. Hu found that the edge of the toe cap was out of glue and yellow. Sales staff said that the replacement of products must be changed through formalities.
The Adidas shoes purchased by Mr. Du and his colleagues in Jiangsu have appeared on the G50948 shoes. The salesmen are not allowed to replace them on the basis of normal phenomena. If Mr. Du wants to return a change, it needs to be appraised, and it can be returned if it is identified as a quality problem. Mr. Du then asked the manager to negotiate the shoes back to the manufacturer for identification. A few days later, Mr. Du was not identified as a quality problem.
Consumers question:
The purchase of footwear products in the short term appear skin, color, gel, and so on, usually in the warranty or replacement period, why consumers in the performance of the warranty replacement rights, but has been identified difficult "difficult"? {page_break}
Dream bazaar long sleeved small coat color manufacturers compensate 10 yuan consumer dissatisfaction
The rights protection network received a complaint from Ms. Chen of Zhuhai, Guangdong province. It said that a dream bazaar, a fashionable and elegant long sleeved little coat, was fading. A white shirt and a blue skirt were dyed brown. When Ms. Chen reflected to the dream bazaar, the manufacturer was willing to give 10 yuan coupons to compensate. Ms. Chen was very unhappy about the unreasonable compensation.
The blue skirt is dyed brown.
To this end, the guardian network contacted the staff of the dream bazaar, the staff said, as long as the confirmation is the quality of the clothes itself, you can return the goods and give 10 yuan coupons compensation.
Consumers question:
Consumers spend hundreds of yuan or even thousands of yuan to buy clothes, there are problems, businesses are low price compensation, clothing compensation standards in accordance with the business's own rules and regulations to implement, the consumer's loss who will pay?
Consumer reminder:
After such a consumption problem, operators and consumers insist on each other and their responsibilities are hard to identify. The time and cost of consumer testing are very high, resulting in a great loss to consumers. However, China has not formulated the "Three Guarantees" provisions for clothing products, and it is difficult and heavy.
Although there are provisions on the three package of some footwear in the regulations on the repair, replacement and return of leather products in Shandong Province, the validity period of the three packages is short, and some consumers are not immediately dressed after buying shoes, which easily lead to problems of three packages.
When buying clothes, they should go to the formal and reputable shopping malls; consumers should see clearly what kind of after-sales service they have before shopping, and keep good shopping invoices or credit cards; pay close attention to the identification, labels and instructions.
When purchasing such products, consumers should not only read their names clearly, but also look carefully at the origin information in the commodity labels, so as not to spend money wrongly to buy imitation goods. Optimistic about commodities, do not rush to pay the deposit, generally no contract constraints, once regret to want to return the deposit, most businesses reluctantly, contradictions arise.
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