Heng An Seven Wolves XTEP 3 Enterprises Won The First Quanzhou Municipal Government Quality Award

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Declaration of Quality Award

Spreading the road of enterprise management reform

In the hall of customer service department, which was just completed by Fujian wolves company, Mr. Chen from Ningde telephoned enterprise consultation.

According to Luo Longxiang, the responsible person of the seven wolves company, the improvement of the customer service system is attributed to the declaration of the Quanzhou municipal government quality award and the introduction of performance management excellence.

"In the shoe and clothing industry, there are few enterprises that set up customer service departments.

Usually, customers encounter more problems than docking with franchised stores or dealers, which makes it easy for enterprises to disconnect from customers.

Zhong Yijian, assistant to senior vice president of XTEP (China) Limited, told reporters that the new customer service system enabled the company to deal with customer response in a short time and avoided the possibility of similar problems next time.

According to the introduction, XTEP introduced customer service system, customer satisfaction has been significantly improved.

Standard fine management

Minimum cost in exchange for maximum benefit

If ISO quality system certification is to control product quality, then excellent performance will improve the quality management of the whole enterprise, and become a breakthrough for many private enterprises to "upgrade their two businesses".

From sales to production, and then to supply chain management, quality management goes deep into every aspect of every aspect.

In the production workshop of Heng An Group, ten pieces of work boards are hung on the walls of the promenade.

The data and problems of each production line are recorded in detail, some are listed by charts, others are written descriptions.

"Every aspect of production management should be quantified as far as possible."

Heng An Group CEO Xu Lianjie introduced, compared with the target data, compared with the members of the same group, compared with the previous data, enterprises know the gap, in order to formulate improvement strategy, reduce the phenomenon of rework.

To leverage the lever of excellence in performance management, to allocate 42 pounds to maximize the benefits with the least cost.

It is reported that Heng An group introduces excellent performance management system, implements the production line "material consumption rate" control and other measures, finely manages the route to visit customers, every action of the workshop staff, the height of the chairs and so on. After that, unexpected benefits were achieved. In 2010, the production cost was saved by hundreds of millions of yuan compared with 2009.

Introducing excellent performance

Boost the implementation of the strategy of "quality and strong market"

In fact, the "excellent performance" mode has long been widely recognized in the US, Japanese business and management circles, and the world class enterprises such as general motors, Microsoft, Motorola and so on have used this mode and achieved excellent business results.

According to a survey, the vast majority of us CEO consider this set of merit management standards valuable. 79% of CEO believes that it helps improve management quality, and 67% thinks it stimulates the competitiveness of enterprises.

Ye Huasheng, director of the Quanzhou Bureau of quality and technical supervision, said that the era has pushed private enterprises to the crossroads of "the two pioneering", how to say goodbye to labor-intensive industries, turn to advanced manufacturing and high value-added industries, and get rid of the low value of international division of labor value chain and the industrial chain to the road of independent innovation, which is a strategic issue that every enterprise must consider.

In his view, the "performance excellence" model is no less than an effective way to enhance the competitiveness of enterprises recognized by world-class successful enterprises. It should also be the direction of Quanzhou's efforts to implement the strategy of "quality and strong market".

From the experience of foreign enterprises, we adopt performance excellence standards to improve performance of enterprises, and the ratio of input to output is 1: 207, that is to say, each investment of 1 yuan is used to improve performance, which can get 207 yuan return, and will greatly enhance the competitiveness of enterprises and cities.