Clothing Accessories Quality Complaints

Drill buckle, rivet, bead embroidery, zipper, now

Clothing accessories maintenance difficult

Mr. Luo in Beijing, a media job in Beijing, spent more than 2000 yuan on the purchase of a JACK&JONES brand fur coat at Longde store in Beijing Cui Wei Department Store in December 2010.

After two months, they were placed.

Last winter, he took out his clothes again and broke his zipper carelessly.

Mr. Luo took his clothes to the counter to maintain the zipper.

Not having a zipper has brought a lot of trouble to Mr. Luo: clothes are not convenient to wear, and they are not worn at all.

But it is a pity that 2000 yuan clothes are not worn because of a small defect.

Small accessories on shoes are also prone to "status".

Ms. Gu, a consumer in Jiangsu Province, spent nearly 600 yuan.

Gaps in relevant laws

With the change of aesthetics, nowadays consumers are paying more and more attention to the fashion sense and eye raising degree of these necessities in addition to their practicality.

More and more businesses also highlight their products by adding patterns, colors, accessories and other elements.

But unfortunately, fashionable clothes that cost hundreds of thousands of dollars can be difficult for consumers to repair.

I learned from some shoe repair shops and clothes changing shops.

It is understood that there is no law or industry standard that can help consumers solve the troubles caused by falling clothing accessories.

In addition to the relevant "Three Guarantees" Regulations for footwear, clothing and other commodities have not been included in the "three pack" catalogue. Once the clothing sale problem occurs, it will fall into the dilemma of safeguarding rights and interests.

A salesperson of clothing brand said that this is because clothing belongs to fast moving products, and the frequency of such products being eliminated and updated is very high. Unlike durable appliances such as household appliances, there is a long service life. Moreover, even if the clothes purchased by consumers are in trouble, it is difficult to define whether they belong to quality problems because of the washing, maintenance and other steps in the use of clothing.

Even if there are provisions, it is difficult to refine the clothing accessories.

Compared to clothes, shoes and hat accessories, it is difficult to maintain. It is much easier to repair electric appliances such as kettle, rice cooker, humidifier and so on.

At present, some home appliance manufacturers, such as Gome and Suning, have set up a relatively perfect system in after-sale maintenance service.

Including after-sales maintenance personnel reserves, technical capabilities, management standards, have strong strength, home appliances manufacturers after-sales service network can basically follow the expansion of sales channels and spread out.

For example, some brand household appliances have built up a perfect after-sale service system, and have been affirmed by consumers.

In addition, a series of opinions on "guiding the development of household appliances repair service industry in the 12th Five-Year" and so on have been issued, which provides a guarantee for clearing all kinds of unreasonable charges for household appliances maintenance, cracking down on black spots, arbitrary charges and fraudulent practices, and protecting the legitimate rights and interests of consumers.

"Now people are high-end consumption, the problem is that high-grade clothing sometimes bad, to find a professional place to repair, did not reduce the efficiency of the use of clothes."

Mr. Luo said that the price of some clothing brands in China is much higher than the price of some small household appliances, which is much harder to maintain.

If there is a professional repair shop repair, as long as the maintenance costs do not exceed a certain proportion of clothing prices, consumers should be acceptable.

Although the state has not included clothing in the "three pack catalogue", some places have already gone one step ahead, and promulgated the relevant "three package" regulations.

Xi'an: suits, coats and fur garments are three packages for 6 months. Sweaters and other garments and bedding are three packages for 3 months. Children's wear, knitted underwear and textile products are three packages for 1 months.

In case of any of the following circumstances, replacement or return shall be given, and no depreciation fee shall be charged.

For example, the right and left sleeves, trouser legs are not uniform, the length of the legs is not consistent, the slant of the trousers is slant, the defects and the chromatic aberration exceed the standard. After the normal use, the fabric has serious pilling and breakage beyond the standard requirement.

Shanghai: for more than 50 yuan, less than 100 yuan for 30 days, more than 100 yuan for 90 days, 300 yuan or more for 120 days.