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Electricity Supplier Trial "New Consumer Law" Competition Into The Era Of Service Competition

2014/1/12 16:21:00 63

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Electricity Supplier Jingdong Double Eleven

Jingdong took the lead in trying out the new elimination method .
, just before the bell struck in 2014, Jingdong posted the first announcement of the new year on its website. The a href= "http://www.91se91.com/news/list.aspx ClassID=101112107102" > Jingdong < /a > indicates that in order to enhance the user experience in an all-round way, it is announced that from January 1, 2014, Jingdong users can enjoy corresponding rights and interests according to the newly revised "consumer protection law of the People's Republic of China" (hereinafter referred to as the new consumer law). The Jingdong has begun to try new consumer laws from its own category, and the open platform businesses will also be implemented step by step after targeted training. 
 data show that the new consumer law will be formally implemented in March 15, 2014. There are many clauses involved in online shopping, which will play a positive role in standardizing the online shopping market. The Jingdong took the lead in trying out new consumer laws, which was two and a half months ahead of the official implementation date stipulated by the state. This shows that Jingdong continues to provide consumers with the confidence and determination to provide the best user experience. At the same time, Jingdong will provide more practical experience for the formulation and implementation of the new rules and regulations, effectively regulate the new consumption form of online shopping, and better promote the popularization of online shopping lifestyles and the development of the electricity supplier industry. 
 it is learnt that in addition to Jingdong, "a href=" http://www.91se91.com/news/list.aspx "ClassID=101112107105" > BELLE international "/a" e-commerce shopping website purchase website announced that it will follow up the "new consumer law", is planning to further upgrade after-sales service standards, improve the online shopping experience of non standardized products. Excellent purchase side said that its sales are mostly non standardized shoes, clothing and so on. When consumers choose, they will have different expectations and physical objects because of their personal wearing and preferences. Gifted buyers especially set aside more time for goods to be returned to consumers, relax service standards, and purchase products with full time products and purchase data from online and offline salesmen and users, marking products with more practical size and fat and weight for users, so that users can have more choices and references for non standardized products, and get online shopping experience as fast and convenient as computers and mobile phones. 
 electricity supplier competition entered the era of service competition 
P has always been a relatively weak position in China's online shopping consumers. The introduction of the new consumer law has gradually changed this phenomenon. For the major electricity suppliers, the new elimination method is undoubtedly a huge impact, and the competition mode and competition pattern of the electricity suppliers will also change. Insiders said that in the past, the competition among the electricity suppliers mainly focused on the competition of product prices, 2013 of all kinds of discount promotions, and a wave of online shopping carnival was a good example. However, the introduction of < a href= "http://www.91se91.com/news/list.aspx ClassID=101112107108" > New Consumer Law < /a > seems to have gradually changed this pattern. Price competition is important, and the competition of service quality is also not to be underestimated. Quality service will even become a powerful tool for the power providers to win the battle for online shopping. 
 it is understood that all the provisions in the new consumer law indicate that the electricity suppliers should not only check the quality of goods strictly, but also improve their after-sale services in the same way. The quality of commodities will not only bring huge economic compensation to the electricity providers, but also have a great negative impact on their credibility and business qualifications. As for after-sales service and protection, it has always been a neglected point for the electricity suppliers, and the return problem is the soft spot of the major suppliers. The new consumer law clearly gives consumers the right to "go back on their own", which makes them face direct and compulsive pressure on the issue of return, which will facilitate the spanformation of their attitude towards service. 
 despite the rapid growth of China's online shopping industry in recent years, the development of after-sales service is far behind. The major business operators blindly spell the price, scale up the scale, and have little resources for after-sales service. This development mode itself is unhealthy and incomplete. How to change this mode and how to better adapt to the new consumer law has become an urgent problem for major electric providers. Jingdong mall and other parts of the electricity supplier took the lead in trying out the new consumer law two months ahead of time, demonstrating its confidence and determination to provide consumers with better user experience. The implementation of the new consumer law is bound to re regulate the behavior of e-commerce in the field of online shopping, and increase input in resources to improve the quality of goods and enhance the level of after-sales service. It will become a major focus of the major electricity suppliers in 2014.