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Matters Needing Attention In Telemarketing

2014/2/12 12:25:00 25

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> a href= "http://www.91se91.com/news/index_cj.asp" > < < /a > > is one of the core tasks of doing business. It is also one of the essential factors for the survival and development of enterprises. Only by continuously improving the quality of returns and continuously improving their performance, can enterprises develop healthily and make progress quickly.

a lot of front-line business personnel make monthly sales plan and report to the relevant departments of the company.

However, the head of the Department is always puzzled. Why did the first line of business personnel fail to complete their task in a month? The company has given the Department the task targets, but it has not given the unrealistic task pressure of the first line business people. We know that many enterprises have adopted the idea and method of target management in many enterprises, and have annual goals, and make rolling plan goals every month.

however, there is an important principle in goal setting that is not well implemented: the goal is a consensus agreement between the upper and lower levels.

In reality, the goal is more subordinate, lower level execution.

Let's leave this factor aside and analyze the subjective reasons why business people have not completed the task of returning money.

1 did not adopt target management for customers (/strong > ).

no target management is implemented for customers, and effective plan is lacking.

Some business managers say that every month they make a refund plan to their customers, that is, they can not be achieved, or give customers the goal, but the customers have not accepted our plan, and they have made a discount at the end of the month.

We must note that the refund plan depends on the joint efforts of both manufacturers.

It is often wishful thinking for suppliers to make plans unilaterally.

We know that it's always hard to dig out the money in your pocket! It's certainly the best thing to put in your pocket!

is it possible for others to pull out money and not to work or plan? Some business managers say they are too busy to make monthly plans, and it is even impossible to talk with each client about their monthly plans.

A customer has many manufacturers to provide products. How can customers talk about monthly plans by manufacturers?

This is actually an excuse. Such a business manager is obviously immature and irresponsible for his work.

We know that planning is a must to do, is a business manager at least the job responsibilities, there is no reason to shirk, shirk! Many customers want the business manager to do so, the pressure of customers is very small.

In real business dealings, few front-line business people can actively talk to customers about monthly sales plans.

2 lack of targeted measures for target gap

we must understand that the work measures are aimed at the goal gap and are not generalizations.

For example, A customers promise to repay 100 thousand yuan, but the goal of setting up A customers is 200 thousand yuan, so the target gap is 100 thousand yuan.

Then, what measures can be taken to increase the amount of money and narrow the target gap? So, some customers do well in the analysis of the potential of repayment and firm their confidence. Some measures are aimed at encouraging customers, some are promoting sales at the grass-roots level, some are developing outlets for customers, others are offering new products, others are simply providing customers with business personnel, training customers' business personnel, and so on, and so on.

In accordance with the various measures taken, it is expected that each method may increase the amount of money collected after the use of the measures, and it will be easier to achieve the goal by integrating and accumulating the possible increase in the repayment of these measures.

3 the customer failed to make a commitment to return money is one of the main reasons.

the reason why the customer failed to make a commitment is because the supplier has not asked the customer to make a commitment, and the supplier's business personnel are not active enough.

Life experience tells us that in most people's lives, most people will be cautious in making promises.

Because unfulfilled promises are a psychological burden and pressure on them.

To be exact, the customer did not make a commitment to return money, which means that our money back plan was lost, and the refund plan became groundless.

for the a href= "http://www.91se91.com/news/index_s.asp" > Customer < /a > which is not committed, obviously, this is the place where business people should work hard.

That is to say, it is necessary to formulate targeted measures. For example, some customers do not pay back for a long time. The reason for finding out is that the retailers at the grassroots level are in arrears. It is difficult for them to receive the money. For this reason, customers are required to accompany them to collect the money one by one.

Wait.

4 is not another important reason why the commitment to customers is not followed or tracked

in the payment management, the key is to manage the promised customers. This is the main source and guarantee for the realization of the refund task.

Customers who fail to commit themselves can only be complements.

It is clearly not a good management method to make a commitment to customers and non committed customers to treat them indiscriminately.

The customer's commitment is to follow up, follow the tightness and grasp the yardstick. A reputable customer needs to relax a little. A reputable customer will have to tighten up a bit.

However, we should pay close attention to it. Some customers take part in the way of fulfilling their promises.

Because the customer's money can be divided into time intervals, do not expect to be in place.

There is a time period of the plan is not in place, we need to step up supervision.

customer's funds are always limited, so much can not be taken at any time.

To whom? Obviously, enterprises that have intensified their repayment from the beginning can get more benefits.

Generally speaking, the payment experience of enterprises is the key object. First, we must ensure that the small ones are the first ones to be sent.

5 is too low a requirement for customers. It can not be ignored.

in the money back, customers will always put forward such or one reason to achieve no refund or reduce the purpose of repayment. The funds are best in their pockets. There are many business levels that can not stand the test, and readily accept the excuses of various customers and forgive the customers, and the result is that they can not return the money and the task is not completed.

For example, some customers often give small business problems as a big problem to business people, resulting in the illusion of responsibility in the factory. There are also reasons for customers to delay payment, such as buying real estate, building warehouses, getting married and so on, so that the business level can not be torn apart.

repayment of debts is justified.

We must improve the requirements of customers. This is the requirement of the development of enterprises, and is also the requirement of doing business well, and is also the requirement of customer cooperation.

With such an attitude, customers can be asked to form a habit of returning money regularly and quantitatively.

It is necessary to form a habit when doing business from the very beginning. Do not expect to change slowly in the future.

You know, the first impression on customers is crucial.

6 business personnel lack professional knowledge, skills and courage.

ignorance can be fearless. Only children are like this, so the so-called newborn calves are not afraid of tigers.

Business people are adults. When they are ignorant, they just keep silent.

If there is no voice at all, there is no way to do business.

Therefore, business personnel must work hard in terms of business knowledge, skills and courage.

For example, some business people expect customers to be able to repay 100 thousand yuan. Common sense is a habit that customers have to discount. For this reason, a skilled business manager will ask for a refund of 200 thousand yuan when he talks with his client, and the customer will bargain with each other, and finally reach a consensus target of 150 thousand yuan.

This is a negotiation skill and a basic skill in doing business.

some business managers have been defeated at the door of their customers. They think they are afraid to talk with customers and do not know how to start.

In the eyes of customers, the business people in front of us are weak and vulnerable.

For example, the business manager said that the company gave me a lot of pressure, no way to find you! You want to think of a way to help me! Such an opening is a weak person, the atmosphere or environment has been placed in the environment or the environment.

We want to win the sympathy of our customers. But the vast majority of customers are businessmen. They will not buy this set of products. It is a powerful weapon.

In short, P is one of the core tasks of doing business. It is also one of the elements of survival and development of < a href= "http://www.91se91.com/news/index_c.asp" > Enterprise < /a >. Only by continuously improving the quality of returns and continuously improving performance, can enterprises develop healthily and make progress quickly.