Fashion Shopping Tips To Cope With Customer Dissatisfaction Skillfully

　　 clothing Shopping guides need to deal with all kinds of customers. During the sales process, clothing buyers can not avoid complaints from customers. Only by attaching importance to customer satisfaction and implementing customer satisfaction can clothing stores create more customer value and gain capital based on the market. How can a shopping guide deal with customers' dissatisfaction?

First, learn to listen.

Listening with patience and sincerity is the first step to guide customers to deal with customers' dissatisfaction. Listen sincerely and attentive to customers' opinions on products and services, and listen to their complaints and complaints. When listening to customers' dissatisfaction, they should look at customers and make them feel the importance of their opinions. When listening to customers' complaints, we must listen to customers' complaints in a sincere and dedicated manner.

Make sure that the facts you understand are consistent with what the other person is saying, and stand on the other side's position to consider for your customers. Everyone has their own values and aesthetic standards, so you may have different opinions in the process of listening. At this time, we must take account of the customer's position and consider the contents of the customer. At the same time, we will repeat the contents simply, so as to confirm that we can grasp the true thoughts of the customers. Do not listen to your mind when you listen. Don't think customers are picky. The overwhelming majority of customers' dissatisfaction is due to our work mistakes. Even if some customers make trouble, we can not argue with them. We must know that dealing with customers' dissatisfaction is not a debate competition. If we debate with customers, the outcome is often the customer leaving, or even complaining.

Most consumers are right when they complain. commodity Or the service is dissatisfied, thinks the clothing shop's work should improve, its starting point has no malice, the dissatisfaction is completely our work mistake or the customer and the clothing store's communication is not good. Clothing store, if handled seriously, can increase customer loyalty.

Two, how to prevent customer dissatisfaction

Neglecting customers' dissatisfaction, a little carelessness will bring a heavy blow to the clothing store. Setting up a sense of public relations of "dissatisfied" will help the clothing store prepare in time and adopt effective strategies to resolve customer dissatisfaction.

1. establish a sense of dissatisfaction with crisis public relations.

The clothing store guide only set up a sense of "dissatisfied with crisis public relations", and realized that the unsatisfactory handling may cause harm to the company. The staff of the clothing store would not complain or avoid each other's complaints, but rather deal with the customer's dissatisfaction with a positive attitude until the customer satisfaction.

2. conduct regular satisfaction surveys.

The clothing store regularly organizes the customer satisfaction survey. Through the investigation, the clothing store can know the customer's satisfaction with the clothing store's products or services. It is known that the clothing store's influence on customer satisfaction is greater in those aspects, what is the shortage of the clothing store, and how to improve it.

3. regular customer complaints.

　　 Couture The owner can arrange his own suggestion forms, free complaint telephone and e-mail address to facilitate customers' complaints. In addition, the development of complaint information can make customer complaints more convenient, while avoiding the behavior of employees shirking responsibility in the process of complaint. Regular collation of complaints from clothing stores can help to find out which aspects of clothing store shopping should be corrected, and help clothing store guides to quickly improve their shopping guide capabilities.