Telephone Communication Skills -- Beautiful Words.

< p > < strong > 1. is full of < a href= > http://www.91se91.com/news/index_c.asp > confidence > /a > /strong > /p >

When p calls, the confidence is very important.

Anyone who wants to buy your product or service wants, or even takes it for granted, that you must be confident in your product or service, and at least should show it.

But many times, customers can still hear fear and hesitation in the voice of salesmen, which will directly lead to a bad first impression on the sales staff themselves, related enterprises and products or services.

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< p > in order to be confident, you should first know the product or service information you sell, and then you will be able to express your confidence in the phone.

Otherwise, under the suspicion and questioning of customers, you will gradually lose control of dialogues and even follow your customers' ideas and gradually lose confidence in your products.

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< p > strong > 2. < a href= "http://www.91se91.com/news/index_c.asp" > voice < /a > nature < /strong > /p >

< p > even if there are scripts, do not read the script.

Spend enough time to make scripting language your own language and implant your emotional factors into it.

We should fully understand the information and knowledge about the products you sell, and remember all the questions you may ask and how to answer them.

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< p > once you have made full preparations and added your own tone and tone on the basis of the script, you can sound more like a natural "living person" than a "machine" that reads the word, communicating with customers.

Of course, customers want to be able to communicate naturally with people rather than indifferent machines.

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< p > < strong > 3.. Note < a href= "http://www.91se91.com/news/index_c.asp" > listening < /a > /strong > /p >

< p > "listening" and "listening" are two concepts.

Real listening is not only to give customers appropriate responses through some modal words, but to show that your thoughts are not deserted, and to repeat what the customers have said and ask for further questions.

If you want to do this, you must have genuine interest and patience with your customers instead of a perfunctory mentality.

You are talking to customers instead of interrogation.

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< p > < strong > 4. do not make assumptions in advance < /strong > /p >

< p > this is also a question that has been repeated many times.

But many people still think they know what customers want to say, and can't wait to interrupt, respond or divert topics.

The result is that customers feel that you are impatient and disrespectful, and that they are perfuncting them.

So they will be unhappy, angry or even hang up. This is not the result you want.

In any case, if you can't wait to finish speaking for the customer, the customer will start to be alert to you, which will have an opposite effect on the sales intention.

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< p > < strong > 5. take seriously every call < /strong > /p >

< p > it's almost time to go to work. You have made more than 60 calls, repeated 60 times, tried to persuade more than 60 customers, tired! Your passion has been depleted, your voice is beginning to weary, your patience has been dropping rapidly.

But the phone has not been finished yet.

If you are such a listless situation, it is very unfair to the following customers.

Because they were the first to hear from you.

Think about your sales goal, calculate your commission, and let yourself get excited again! Stick to it.

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