Communication Rules With Customers

In short, etiquette is a form of respect for oneself and respect for others. In a word, etiquette is actually the art of communication.

The art of communication in occasions

1, the use of high address is not low.

In business communication, we should pay special attention to using high address.

For example, when someone introduces a professor, he will say, "this is...

University...

Teacher.

Students are respectful of their mentors as teachers. They can also call each other teachers. Therefore, people who have experience in this respect will often use honorific titles when introducing others, that is, "high is not low."

2. Go to the countryside

In general, you may habitually ask, "are you from Qingdao or Jinan?" but when you are in Ji'nan, you should ask: "Jinan or Qingdao people?" this is also your respect for the local people. When you visit other companies, you can not say that the host is not good at East and West, and the so-called guest is not responsible for the Lord, which is also common sense.

In interpersonal communication, we should place ourselves and others in a position.

The reason why a lot of people have problems in interpersonal communication is that they fail to put their positions right. That is to say, in the interpersonal relationship, subordinates should be subordinates, superiors should be like superiors, colleagues should be like colleagues, customers should be like customers.

Correct position is the only way to correct attitude. This is a basic proposition in communication.

4. Take the other side as the center.

In the course of business communication, we must always remember to take the other side as the center and abandon the egocentrism.

For example, when you invite a customer to dinner, you should first ask the customer's advice, what he likes, what he doesn't like, and can't order meals for his guests subjectively, which is called the correct position.

If your customer is good at expressing, you can praise him for his vivid image, humour, or theory and practice, but you can't say, "you are poor, we are all blown away by you!"