It Is A Common Sense To Return To Public Service Without Drinking.

A few days ago, the relevant requirements of the official reception were further clarified. The provincial leading bodies and provincial units were not allowed to drink alcohol in the official reception, and the most stringent "Prohibition" policy was implemented.

Compared with the principle of "rule No." in the practice of institutional practice, Heilongjiang's "no drinking is allowed" reveals the determination of "Prohibition of alcohol".

I have no objection to the feelings and contacts between public officials, such as ordinary people, but they should be public and private. They want to exchange emotions, and people who work outside their time to eat and drink with each other, as long as they do not use public funds and do not occupy the public, are normal.

Public service in the government does not drink. In fact, it is the return of common sense.

As for the practice of Heilongjiang, we should give some praise. At the same time, I believe that some commonsense knowledge on public service should be further returned and returned to the public.

In this regard, Lanzhou has been in the front. As early as a year ago, Lanzhou introduced a "zero official reception" system, requiring all higher authorities and personnel to carry out various tasks in towns, streets, villages and communities. They must not receive public funds.

"Zero reception" means that even working meals are free.

But I think this is also reasonable, because it is natural to get paid for work and pay for meals after work.

When the civil servants are at the grassroots level or on a business trip, the time for their meals should be regarded as "off duty". They should pay their own meals and not burden taxpayers again. This should be common sense.

It is said that there is no hospitality in the India government. Many western countries do not know what their official hospitality is.

I hope that we can also move from "Prohibition of alcohol" to "zero reception of official business" and finally to the realm of "knowing what the official hospitality is."

First: try to get customers to speak when they can't understand the real problems of customers.

Ask for more questions, bring an inquisitive attitude into play, give play to the spirit of inquiring into the bottom, let customers complain more, raise more questions, and understand the real needs of customers.

Second: agree with customers' feelings.

When the client has finished speaking, do not directly answer questions, and avoid emotional avoidance, for example, I feel you.

This can reduce the customer's alert mentality, so that customers feel that you are standing on the same starting line with him.

Third: grasp the key issues, let the customer elaborate.

"Repeat" the specific objection of the customer, understand the needs of the customers in detail, and let the customers explain the reasons in detail as far as possible.

Fourth:

Customer questions, and answering customer questions repeatedly.

What you have to do is repeat what you hear. This is called the first to follow, to understand and follow the client and their mutual recognition parts, this is the final paction channel, because this can understand whether your customers know the benefits of your product, which guides you to the final success.

Fifth: let the customer understand the real motive behind his objection.

When customers see the motive behind them, sales can start from this point of view, think of and tell the value of customers' needs, then the barriers between them will be eliminated. Only in this way can we establish a genuine mutual trust relationship with our customers.