Telemarketing Staff Must Manage Their Seven Mouths.

In the process of communicating with customers, salesmen should not only use civilized language and maintain a modest attitude, but also need to pay attention to some detailed problems in the way of communication and conversation. When talking to customers, they should not be allowed to say "seven lips" below.

　　 (1) talking with customers. taboo Shut up

The so-called shut up is to say nothing, so that the conversation in a disguised manner, resulting in adverse consequences. In the process of speaking freely, customers will remain silent and will be regarded as not interested in what customers are talking about. When the two sides had a very pleasant discussion, one party suddenly stopped and was understood to be opposed to each other, or bored with the topic. Therefore, once a conversation is suspended, the salesperson must try to draw up new topics as soon as possible or transfer old topics to stimulate the mood of the client's conversation.

(two) taboo in conversation with customers.

The so-called interruption is a sudden interruption of the customer's speech during the process of the client's speech.

Under normal circumstances, salesmen should not interrupt customers' speeches, and insert a mouthful from them. This will lead to discredit and disrespect for customers. If you really want to express your different opinions to the customers, you also need to wait for the customer to finish talking.

If you want to add what the customer said, you should first ask the client's permission. First, let me add a few words and then insert it. However, the interruption time should not be too long and the frequency should not be too many, so as to avoid interrupting customers' thinking. When there is something urgent to interrupt a client's conversation, I want to say sorry first.

(three) taboo in conversation with customers.

The so-called dirty mouth is uncivilized speaking, full of dirty, messy, poor language. As a salesperson with quality, it is taboo.

(four) taboo in talking with customers.

The so-called nozzle is smooth talk and endless humour. Speaking humor is a noble breeding. In a suitable situation, using a humorous language can make people feel free from constraint and feel relaxed and happy. Besides, it has many functions such as aesthetic pleasure, criticism and satire. Humor, however, also needs to distinguish between occasions and objects, taking into account their own identity. If he is quiet around, he may be reduced to a glib voice, which will cause customers' antipathy.

(five) taboo in talking with customers.

The so-called poor mouth is love to talk nonsense, love to play jokes. People who love to play tricks on their lips can easily make fun of their customers, make fun of them and make fun of them. It's not that there's no words to talk about, and it's a lot of talking.

　 (six) taboo in conversation with customers.

The so-called "fight" is like Argue with others, like to be unreasonable. They believe that truth is always in their hands, and that they are always right. The contending salesmen did not argue for three points, but they were unreasonable. They were not popular with customers.

(seven) in peace Customer Taboo in conversation

The so-called knives and mouths are sour words and bad words. Every customer has his own privacy. When a customer wants to avoid talking about it, as a salesperson, he should not break the pot again. Everyone has his own shortcoming and is not willing to show it to people, so he shouldn't talk about which pot he doesn't want to talk about when he talks. As the saying goes, a good word is three winter, and a bad word hurts June. Those whose mouths are like knives, make enemies everywhere and fight at times. They violate the great taboo of businessmen and make money. They will eventually lead to bad consequences because of their shortcomings.