What Are The Methods And Skills Of Telephone Etiquette?

I was told to answer my phone call by myself.

When answering the phone, you need to pay attention to three questions in accordance with the requirements of telephone etiquette.

(1) answer in time.

Whether the telephone is in time or not, in essence, it reflects the real attitude of a business man in dealing with others.

Under normal circumstances, you should ensure that the phone is answered within three rings.

But avoid answering the phone just when the phone has just rung up, otherwise it won't surprise the other party.

When the phone rings second, answering the phone is the most suitable time.

If the answer is only three after the phone ringing for other reasons, the first thing to say is "sorry to have kept you waiting!"

(2) deal with modesty.

When answering the phone, the receiver should try to make his behavior polite.

When you pick up the microphone, you have to say hello first and then report home.

Hello to the person who calls, first out of politeness, and two in order to show that someone is answering.

It is forbidden to start with the word "hello", because "hello" means wishing to know who the other person is first and wait for the other person to tell you.

Moreover, if the tone is not good, it will be very offensive.

Therefore, the greeting should be warm and cordial "Hello!"

If the other person first says hello, he should immediately greet the other person, and do not keep silent.

As for self reporting, it is to tell the other side which company or department or which one is in particular.

When you talk, you shouldn't be in the limp. Don't put the microphone aside.

During the course of the call, the attitude of the person on the phone should be modest and friendly, especially when it comes to calling business consulting or asking for help.

Warm and kind.

Don't forget to say good-bye to the speaker when the call is terminated.

If the call is temporarily interrupted, wait for the other party to dial in again.

For important customers or superiors, take the initiative to dial back.

Don't run away and don't blame others for that.

Receiving incoming calls, you need to be patient and brief to explain to the other party.

If possible, give the other person the necessary help, or make a phone call for him. Don't be angry or even hurt.

When answering the phone, put aside your work for the time being, do not talk to others or do anything else.

If you are talking to someone, you must signal yourself to answer the phone, speak later, and apologize to the other person after receiving the call.

At the same time, do not let the phone call people feel "the phone is not playing at the right time".

However, if the current work is very important, we must give an account of the reason to the caller after receiving the call, apologize, and make an appointment with the caller again, and then take the initiative to fight again. Of course, we should apologize to the other party again at the beginning of the call.

As a business person, if you are busy, do not dial the telephone line to isolate the outside world.

Don't make excuses while busy answering the phone.