The Image Of Telephone Is Also A Kind Of Upbringing.

In fact, it is not just these things that puzzle people. When do they play the most appropriate time? What should they pay attention to when using telephone? What are the skills of using the telephone?

First, I advocate that companies, agencies, businesses and even individuals should have the sense of telephone image. Sometimes we communicate with others, may not meet in person, maybe they call. If I go to your hotel, I will go to your shopping mall. I want to buy your goods, and I want to buy your goods. I often call, a phone call hits a good impression, maybe a single business is signed, a phone call is over, if the impression is not good, it will be more troublesome.

Company employees are not polite on the phone, which will make customers feel that the quality of the person is not high. This unit has no rules. The employee's personal image represents the organization image, and the employee's personal image represents the image of the product and service.

If you want to impress me, I think your company is not good, your business is not good, even your products and services are not good. I will not buy you. OK, I can't buy you, so in this sense, you should have the sense of telephone image.

The phone image is made up of three elements. First, the choice of time and space is when you call and where to fight.

Second, the attitude of the call, your language, your expression, your movements.

Third, the content of the call is what you say.

If you want to ensure the quality of the telephone, you should first pay attention to the choice of time.

When you talk with a private person, you must first choose a highly efficient time. For Chinese people, don't call anyone when you are off. Unless you have to, after 10 o'clock in the evening, before 7 o'clock in the morning, there is nothing urgent and urgent. Don't call. If you have a urgent call, your first sentence is to apologize. It's urgent or annoying you, otherwise people will be fed up.

Besides, don't call during meals.

Holidays are not a major incident, do not call, otherwise affect the private space of each other.

If there is nothing urgent in holidays, you can send text messages or something like that in other ways. Don't call.

If you are a foreigner, especially in the United States and Europe, you should pay attention to the distance.

You are in the daytime, maybe you just sleep, so you have to consider the first choice.

Second, pay attention to one space when calling.

Private phone calls are made at home. Office phones are played in offices. Don't take advantage of it. Calling the private phone is to use your mobile phone and use your home phone. Don't take up the company's advantage. Don't take advantage of government agencies.

Making telephone calls in public space is actually a kind of noise harassment. No educated person can telephone in public places.

Pay attention to the length of the call.

Telephone etiquette has a rule called telephone three minutes principle.

If you talk with outsiders, you should control it in three minutes at a time. You need to make a long story short.

Any educated person is an efficient person. He is a person who respects time. Time is money. Time is efficiency. Time is life. Our life is made up of time. Wasting others' time is a waste of people's lives, so calling must be short.

When you talk, you need to talk about the most important things first.

A well-trained person, after picking up the phone, needs to introduce himself in a logical way.

The company's switchboard or department calls the name of the general newspaper and the name of the special telephone, because the phone is mine.

Generally speaking, three elements, units, departments and names are required for international communication.

Because people may not know what title you are, and do not know who you are, so you need to report it all.

Who will hang up before making phone calls?

I am a younger generation. I spoke to my grandfather and my father and uncle. The elders first hung up and respected their elders.

They said they didn't finish the decision. I was subordinate. I spoke to my superiors.

When the two sides are in the same position, who is the first to fight, who is the first to hang up?