The Skills Of Shopping Guide Must Be Kept In Mind.

Mr. Xu is an old customer in a clothing store. He often brings many friends here to buy clothes.

The clothing store also made many discounts for Mr. Xu.

On that day, Mr. Xu brought his friends to buy clothes.

When he saw Mr. Xu coming to the clothing store, he recognized it. He laughed and greeted him. He said, "Mr. Cheng, welcome to our shop again."

We will give you a bigger discount this time. "

At this time, Mr. Xu and his friends all stood aside and looked at Xiao Li, who felt very disgraced.

As a frequent visitor to this clothing store, shopping guide not only did not remember his surname, but also called his own surname in front of his friends.

Mr. Xu was very unhappy when he thought about it.

At this time, the friend next to him smiled and said to the guide, "ha ha, you can really joke, this is clearly Mr. Xu!" all of a sudden, both guide and Mr. Xu are very embarrassed.

In this instance, he was called "Mr. Zheng" in the face of shopping guide when he was friends with Mr. Xu, and suddenly he felt that he had lost face.

No matter how excellent the clothing store is before, it will probably not come back to the clothing store because of the unintentional word of shopping guide.

Perhaps for the shopping guide, he knows Mr. Xu, because the guests are too many, for a moment not clear, there is a slip of tongue.

But this mistake seems small, but it makes Mr. Xu feel that he can not get the attention of the clothing store.

In the process of interacting with people, if a person who is not familiar can call his name, it will often give people a sense of intimacy and confidant.

On the contrary, if you see your face for a few times, you will have a sense of alienation and strangeness, which will increase the psychological gap between the two sides.

A psychologist once said, "in people's minds, only their names are the best and the most beautiful."

Many facts have also confirmed that in sales activities, the popularity of people's names will help the smooth progress of the sales process.

Remembering the name of the other person is the best way to exhale. This is not only a minimum of courtesy, but also a clever move worth promoting in the market.

Think about it, for those who easily remember their names, how can we not feel intimate, as if an old friend met.

A famous writer said, "remembering people's names and calling them easily is equivalent to giving others a clever and effective compliment.

Because I discovered very early that people see their names in a very important way.

When interacting with customers, choosing the right and proper terms is not only conducive to narrowing the distance between the two sides, prompting the realization of the paction, leaving a good impression on the other side, but also reflecting the opposite side.

Their own upbringing and store image.

Therefore, all services, especially

Always start by remembering the name of the other person.

"You are the Miss Liu who came the day before yesterday!" the customer who hears this sentence is usually surprised and even grateful to think "they used to pay attention to me so much".

No one will feel angry because others remember their names, and they will always be happy.

In conjunction with

When communicating, we should keep the customers in mind and remember the names of customers accurately.

In order to let shopkeeper remember the customer's name, during the reception period, the clerk can ask the shop assistant to call several times according to the customer's characteristics. As long as he can remember the customer's characteristics, his name is naturally planted in his mind.

Remembering each other's name is only a means of service, not the ultimate goal of service.

We should improve the ability of customers to remember customers according to their memory differences.

For example, in the reception process, try to call each other as much as possible, linking the names of the customers with their behavior, appearance and language features.