How Should A Store Manager Deal With Complaints From Shop Assistants?

Complaining is not terrible. The terrible thing is that managers do not observe such complaints or react slowly to complaints, which leads to the spread of complaints and eventually leads to more confusion and intensification of contradictions in clothing management. How should a manager of a brand clothing shop handle the complaints of employees as the most responsible manager?

　　 First, staff Content of complaint

Employees may produce a lot of things. Complain But in general, it can be divided into four categories:

1, salary problem

Salary is directly related to the quality of life of employees, so the issue of remuneration will surely be the most common complaint among employees. For example, the difference between the company's salary and other companies, the differences in different posts, educational backgrounds, and different performance pay, the promotion rate of pay, overtime pay, year-end bonus, travel expense reimbursement, etc. may all be the topic of complaint.

2. Working environment

Employees' complaints about the working environment and working conditions can almost cover all aspects of the work, such as the quality of the company's letterhead, the location of the workplace and so on.

3. Colleague relationship

Complaining among colleagues often focuses on employees who work closely with each other, and complaints between departments and employees will become more prominent.

4. Departmental relations

Complaints between departments are mainly caused by the following two reasons: the conflict of interests between departments and the unsmooth work between departments.

　　 Two. Complain Characteristics

1, complaining is a kind of vent.

When employees feel that they are being treated unfairly, they will take some measures to vent their grievances. Complaints are the most common and least destructive form of venting. Along with complaints, there may also be a reduction in efficiency, sometimes even refusing to perform tasks and disrupting excesses such as company assets. Of course, most of the vent is usually only verbal complaints and emotional impact. As time goes on or the problem is solved, complaints will disappear when the mood is steady.

2, complaining is contagious.

Although it may just be an employee's complaint at the beginning, more and more employees are likely to complain. This phenomenon is not surprising, because the complainants need to listen to the audience (other employees), and to win the audience's approval, so he will unconsciously exaggerate the seriousness and scope of the incident, and will try to get in touch with the interests of the audience (in order to get approval). Under such a clamor, more and more employees will listen to the truth and eventually join in the complaint.

3, complaining is related to employee character.

The correlation between complaint and personality may be greater than that of events. In the same unfairness, there is a great difference in the degree of emotional fluctuation of different personalities. Sometimes we find that in the company, there are always a few employees who like to complain, or even dissatisfied with anything, or a minor matter may go to war.

People who like complaining are usually stubborn, introverted or sensitive. 80% of complaints from a company may come from their mouths. In addition, some young people who have just stepped into society are also fond of complaining. It is hard for them to bear a trace of injustice in their hearts, which may be related to their growth environment.