Excellent Salesperson's Outstanding Ability

Sales is to change people's work, sales process is the process of communication with customers, communication ability is the necessary ability foundation of guide buyers, has good communication skills, needs to be able to speak, speak, listen and see.

An experienced shopping guide has said that in the actual shopping guide work, it is better to say that it is better to listen than to listen than to listen.

In the face of how customers can "speak", we should do the following:

1, when facing customers, they can put the furniture's selling points in the same family.

2, respond to customers' questions freely and easily, and will not be asked by customers.

3, be able to speak clearly and professionally.

4, articulation is clear and intonation is easy.

5, be good at mobilizing relaxed shopping atmosphere.

What can "say" mean?

In my heart, I mentioned the idea.

We need to understand the psychology of consumers and tell the real needs of consumers.

It should be said that we should not say anything; we should say more and say more than we should say.

A joke that can't be spoken:

There is a grocery store owner.

"When a customer comes to buy a product, if we do not, we must not tell the customer directly," he said, "but we should actively recommend some related products to him."

One day, a young woman came to buy toilet paper. The salesperson was very sorry, "sorry, it is sold out."

But at the same time, he added, "do you want some fine sandpaper?"

We don't know what the young woman heard and responded to after hearing it, but this joke shows that if a shopping guide does not know the language skills to communicate with customers, it will be no good to be positive again, or even more positive, and the effect will be more counterproductive.

A story of "talking":

In Taiwan, people drink soy milk in the morning and are used to knock a raw egg into the hot soy milk.

A guy named Yonghe, who works in this soya bean milk shop, sells twice as many eggs as he does every day. After careful observation by his boss, Yonghe told customers when he said, "Hello, sir! Do you want an egg or two eggs?" and his friend asked him, "Hello, sir! Do you want eggs?"

Different questions, sales performance is different.

Therefore, speaking is reflected in:

1, understand consumers, create demand for customers;

2, can accurately grasp the needs of consumers, quickly pull into the distance between customers;

3, let customers believe what you say, words are full of feelings, optimistic and infectious.

4, draw color, vivid and humorous;

5, learn to use FABE rules to sell products to customers, to explain their interests to customers.

6, when it comes to customer's interest, achieve your goal.

7, greeting customers, keeping family customs, and setting a warm and natural atmosphere.

8, leave room for customers, and strive for the greatest possible space for themselves.

9, to be able to describe the complex things so that customers can clearly understand;

10, we can adopt different ways of introduction for different customers.