Clothing Shop Guide Must Know The Service Workflow

Some friends want to open a fashion shop, but do not know how to work hard in the shopping guide.

In fact, it is very simple. As long as you are sincere in hospitality, and pay attention to what you are wearing is fashion clothes shop, the customer group is different from other clothing stores, and do the following process to ensure that you are a satisfied clothing store owner.

A cordial smile

It should be kindly, kind and natural.

Should not: coping style, smile not to laugh, ignore.

Eye contact

Face your customers with your eyes, and be honest with your eyes. Don't look around.

Appropriate volume

The tone is soft, sincere, calm and calm, affirming and paying attention to oral hygiene.

To greet

Welcome to * * * store / counter.

Keep an adequate distance from customers and provide adequate space for activities.

A proper posture (standing, gesture)

Put your hands and feet in a natural place, do not hesitate to swing back and forth.

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2. Introduce products:

Attention and initiative to ask customers' needs.

Analyze the customer type.

Listen patiently to the needs of customers.

Briefly introduce the unique selling point of goods according to the needs of customers.

Such as: product characteristics, styles, fabrics, collocation, design style, advantages and so on.

Introduce the regular performance of different goods.

3. Fitting:

Retell the style and size of the goods the customer wants.

Mentally calculate the number of items tried by customers.

Undo the buttons and zip up.

Invite customers to the fitting room and mirror.

Hand over the goods to the customer and remind the customer to lock the door.

Ask customers whether they are satisfied or not, and remind customers whether there is any item left in the fitting room.

Pay close attention to your friends' opinions.

After checking, check the number of goods.

If you do not have the required size and style, you can introduce similar styles to customers.

4, additional marketing:

Recommend and introduce similar collocation.

Introduce new products.

Introduce best sellers.

It is recommended to provide easy to match promotional items.

5. Collection:

Take the initiative to greet customers, keep smiling and have eye contact with customers.

Clearly and accurately tell customers size, color and number and amount.

Check your hands with your partner and check with your guests.

Do additional marketing again.

Pay attention to the packing of goods.

Courtesy farewell, welcome next time.