Marketing Strategy: How To Deal With Customer Problems Properly

We often have guests in rainy days, the umbrellas will be placed at the door of the shop. When we are waiting, we find that there is no other phenomenon, so we can not claim any compensation.

How to solve this problem: when it rains, the guest enters the shop, each person sends a plastic handbag, and asks the guest to carry the umbrella himself. This not only does not drip water on the floor, but also shows our concern for the guests. It is important to emphasize that our shopping guide is not necessary to remind guests to take care of valuables such as cell phones, wallets and so on. If there is no operation according to regulations, and then there is an umbrella, etc. Shopowner All of them should be responsible. They should be paid promptly, and the expenses shall be borne by the parties concerned.

Winter Wool clothing The general price is relatively high, so guests often have some doubts about maintaining this piece. Some guests do like woolen clothes, but they are afraid of troublesome maintenance. They will be out of shape after pilling. Often, the shopping guide is evasive in answering, and he doesn't know how to reply. He simply says, "absolutely not." Such a guarantee, after the guests bought it back, really played the ball. When you come back, how should you face it?

How to solve it: as long as you pay attention a little, cuffs and joints, generally do not pilling. As long as it is really a woolen garment, there is absolutely no pilling. If there is such a problem, we are always willing to do the ball maintenance service for you.

Children who have guests or children like to eat in the street and eat and walk. When they eat sugar cane, corn, hot dogs and so on, we go to the store. Shopping guide This is often ignored, just remember to greet guests to see clothes, fitting. As we all know, once the guest's hands touch the clothes, it may cause pollution to our clothes.

How to solve it: delivering a paper towel is the best way. The guests will immediately realize your concern for her eating. Although you didn't say anything, the guest knew what you meant. In this way, we will not offend others, but also show humane concern. The same is true for smoking guests, and an ashtray for him is OK.

We all like cheap clothing, but we are afraid of being cheated and bought a shoddy one. So there will be guests asking questions about quality.

How to solve this problem: our clothes are uniformly distributed at headquarters, but only because a small part of the season switching and breaking codes will carry out special activities. No matter the original price or the special price, we will not sell products with quality problems. If you are cheated this time, it will do us no good to stop coming to visit us next time. Basically, we are doing the business of familiar customers, so you can rest assured that you can buy them.