How Much Do You Know About Telephone Sales Etiquette Knowledge?

1, the first important thing: when we call a unit, if we connect it, we can hear the friendly and beautiful greeting of the other party. We will be very happy in the heart, so that the dialogue between the two sides can start smoothly and have a better impression of the unit.

If you pay attention to your behavior on the phone, you will leave a different impression on the other person.

Similarly, "Hello, this is XX company".

But the voice is clear, melodious and articulate, leaving a good impression on the other side, and the other party will have a good impression on its unit.

So remember that when you answer the phone, you should have the sense of "I represent the unit image".

2, be happy: we should be in good mood when you call, so that even if the other person can't see you, you will be infected from a cheerful tone of voice, leaving an excellent impression on the other person, because the facial expression will affect the change of the voice.

3, clear and clear voice: in the process of making phone calls, you must not smoke, drink tea or eat snacks, even if you are lazy, you can listen to each other.

If you are bent on your chair when you call, your voice is lazy and listless. If you sit upright, your voice will be pleasant and vibrant.

So when you call, even if you can't see the other person, you should regard it as your partner's eyes and pay attention to your posture as much as possible.

4, quick and accurate answer: Modern staff are busy. There are usually two or three telephones on the table. When they hear the phone ringing, they should pick up the receiver accurately and quickly, preferably within three tones.

The phone rings for about 3 seconds. It's impolite to wait for a long time without a phone call or to keep the person waiting. The other person will be very impatient when waiting, and your unit will leave him with a bad impression.

Even if the telephone is far away from you, when there is no other person near the phone, we should pick up the receiver with the fastest speed. This attitude should be owned by everyone. This habit should be cultivated by every office worker.

If the phone rings five times to pick up the microphone, you should apologize to the other person first. If the phone rings for a long time, pick up the phone just "hello", the other will be very dissatisfied, will leave a bad impression on the other side.

5, serious and clear

Keep in mind 5WIH skills at any time. The so-called 5W1H refers to when When is Who, who is Where, where What is, why Why is HOW.

These data are very important in the work.

Calling and answering the phone are of equal importance.

Telephone records should be concise and complete, depending on 5WIH skills.

6, understand

The purpose is: the phone call during work hours is almost all related to work. Every phone call is very important. Don't be perfunctory. Even if the person you are looking for is not in the company, you must avoid saying "no" and hang up the phone.

When you answer the phone, you should also try to ask the reason as far as possible and avoid any mistake.

First of all, we should understand the purpose of each other's calls. If we can not handle them, we should also record them carefully and explore the purpose of each other's euphemism.

7. Before hanging up.

To end the telephone conversation, it should be put on the side of the calling party. Then you should say goodbye to each other and say goodbye. Then hang up the phone. Don't hang up the phone just after you finish talking.

With the development of science and technology and the improvement of people's living standard, the popularity of telephone is getting higher and higher.

It seems that it is very easy to talk on the phone, talk with the other side of the microphone, and feel that it is as simple as talking to the face-to-face. Otherwise, calling is very particular. It can be said to be a knowledge and art.