Telephone Sales Staff Maintain Long-Term Relationship With Customers

How to do well in psychological adjustment

1. the average person is

It is not that he is the most insignificant job, that is, he is a simple and insignificant job, but in fact, it is not so. It is quite simple to really do a good phone call, so you may as well tell yourself that you have done a great job.

2. the sense of achievement and satisfaction of telephone calls is not as good as that of ordinary work, but it can get the same value applause. Instead, it pays a lot of effort and may only get a round of applause.

But don't lose heart. As long as you work hard, it is not necessarily that the applause of this point brings a higher sense of accomplishment and satisfaction, why not be brave enough to challenge yourself.

A successful telephone call member has suffered a lot of frustrations before he succeeds, and much of his time is unthinkable.

3. many companies will screen potential customers through telephone calls, and the quality of the telephone visitors often causes some problems.

If the object of the interview is to make an electric visit, it is not to say that the phone is hung up.

An electric visitor may not be frustrated by a few phone calls, because a successful telephone visitor, who did not know he was hung up a few phone calls before he succeeded, could be hung up even after success.

4. if the interviewee's voice is not good, you should keep a good breath, not to be affected by the mood swings, to hang up the phone politely, and to redraw the next electric visit.

5. when confronted with a constant and persistent interviewee, remember not to talk to the other side. You should cut into the focus of the interview as soon as possible, tactfully hint the purpose of the call, and finish the call in due course.

Because this is a good way to refuse interviews, but don't count on it!

6. if you meet a person who refuses to open a gold port, you need to put up an endurance battle and let the other person unknowingly tell you what we want.

7. do not hold high expectations of success at the very beginning, nor do you need to hold a certain heart of failure. The two hold 50.

Nothing in the sun is absolute. There are variables in everything.

Expectations are too high, failure is not easy to recover, expectations are too low, and it is not easy to taste the fruits of success.

Eight

It should be hung up or rejected by others as a kind of discipline and self enhancement.

So your skills and customer information card will be improved.

9. how to succeed is hard to define.

You may as well give yourself some time to accomplish what you want to achieve in your mind, do what you want to do and do it in a happy way. Remember, don't give yourself up for getting a salary.

10. there are many things that can only be done by our own experience, and can not be communicated by words. I hope you can become one of the most outstanding telephone visitors in the shortest time.

In telemarketing, the first phone call to a strange customer is a challenge for most telemarketing staff.

But for those experienced telemarketing staff, strange phone calls have become a habit, and nothing can be hard to beat them.

The hot issues they are concerned about have begun to shift. One of them is how to maintain long-term contact with customers.

There are many ways to maintain long-term contact with our customers. Today we will focus on how to make follow-up calls.

Let's take an example to illustrate that when we first communicate with some customers on the phone, customers may say, "well, you can give me some information.

"When a telemarketer sends an email, then calls to follow up the following scenes: see attachment!

Is this follow-up call a success? I believe experienced salesperson would say, "No.

"Because experience tells us that more than 80% of customers will not contact you again.

Then how can we make follow-up calls to both promote sales and maintain long-term relationships, and enhance our customers' good impression on us?

1. first, determine whether the customer is worth your call again on the first phone, otherwise it is a waste of time.

2. the telephone target is very important. Like the example, in addition to knowing whether the customer has received the information, he should also ask as many questions as possible to get more information.

For example:

"Then what do you think of this problem?"

"Is it helpful?"

"Where is the help?"

"What do you suggest we do next?"

"Why?" and so on.

3. follow up the phone call at the beginning of the telephone link with the last telephone points and results.

Let the customer remember the main points of the last conversation, such as promises made by both sides, and at the same time, state the purpose of the call.

Instead of just telling the customer, "I think I should call you..."

Typical follow-up call: "manager Chen, I am * * * of Daqin mobile beauty company. Last Wednesday, when the call was over, we made an appointment to call you today.

At that time, we talked about... Calling you today is that we did further research on this problem, and we would like to discuss the result with you. It may take about 15 minutes. Is it convenient to call now? "

4. when we call the customer, we'd better have something new and valuable to our customers.

Let the customer feel that every time you get through the phone, you will gain.

On this point, it is best to brainstorm with your colleagues to see how valuable reasons can be found to keep in touch with customers.

For example, your company's latest products, your customers' appointment, your customers' business changes during this period, and price fixing with customers, etc.

"Our company recently developed a new product with lower cost according to the requirements of customers."

"Recently, your business is being adjusted, so I think you may need our help..."

"I read a newspaper recently, and one of the news that you might be interested in..."

"As soon as I see our new product, the first thing I think of is you, and I think you may benefit from it."

"I watched TV yesterday and heard the voice of a host like you, so I called you..."

5. as soon as possible, follow up the telephone conversation as little as possible:

"Calling you is mainly to see if you have been good lately..." "to see if there is any change."

"I haven't contacted you for a long time. I think I should give you a call..."

"Just want to see if you are ready."

"See if there's anything you need."

6. follow up the general process of telephone:

A. indicates identity

"I am Xiaoyuan mobile phone beauty."

B. pitioning from one point to the purpose of the call.

"Last week you mentioned..."

C. calling purposes

"Today is the concrete discussion with you on the cost reduction plan".

D. confirm whether customer time is allowed.

"It may take 10 minutes. Is that convenient now?"

E. ask questions and introduce customers to talks.

"What advice do you have for the new plan I submitted to you?"

7. make plans.

Identify valuable customers to follow up and determine the frequency of telephone follow-up based on different types of customers.