Matters Needing Attention In Official Reception Etiquette

With the development of society, the Internet has come to the surface, and network reception has also become a new form of reception.

The network reception etiquette refers to the etiquette standard to be observed in the online reception service.

There are four main forms: video reception, audio reception, chat tool reception and mail reception.

1, network video reception etiquette

Attention should be paid to video reception.

To be neat, smile, behave, be polite, and concentrate. When you receive, you should first say hello, listen carefully to your speech, and ask polite questions when you don't hear clearly. Don't interrupt other people's speeches and make notes.

Audio reception should follow the etiquette of telephone reception.

That is to say, we should follow the principle of quick answer, apply the principle of active registration, keep the tone of the voice, concentrate on the principles, record the principles carefully, express clearly the principles, and follow the principles of good beginning and end.

Through chat tool reception, we need to pay attention to the use of language and keep the behavior consistent under the Internet.

It should be done: after receiving the news, first say hello and take the initiative to sign up; typing speed should be fast; be careful not to type the wrong word, to show respect for the other side and avoid misunderstanding;

You must learn the necessary emotional expression language, because the communication between the chat tool and the other person is achieved through the keyboard. When the other party can not hear your voice or your body language, it is easy to misunderstand what you say. For this reason, smart netizens invented the feeling symbol to help you express yourself.

We should learn to use this emotionally expressive symbol, such as a smiling face, to make communication with customers relaxed and enjoyable.

4. Mail reception etiquette

We should pay attention to timely, accurate, concise and organized reception by mail.

When answering e-mails, the e-mail is concise and the correspondence between the beginning and the communicator should be consistent. Note that the format of the mail should be in line with the normal communication format; if the original text is properly attached, people will know why you have replied.