Cartire, A Luxury Brand, Has Recently "Done Something".

It was claimed that a Cartire watch which had been purchased before was sent to the Cartire store in China World Trade Center, Beijing for repair, because the strap was nailed down, and the other party, under its explicit refusal, forced the so-called "value-added service" to be tested, and then set out an unexpected high maintenance quotation.

Consumers: have explicitly refused to detect

Miss Wang, who lives in Chaoyang District, Beijing, bought the Cartire "blue balloon" steel watch at the end of 2012 at the US Amazon website. After nearly two years of use, the wearing pin on the watchband began to deform or even fall off. So she came to the Cartire store in Beijing China World Trade Center, hoping to repair the problem.

In Miss Wang's view, changing the strap is a normal and simple product repair, and it should take a few days to get the new watch that has been replaced.

But what Miss Wang did not expect was that

A few days later, she sent her a list of quotations up to 6474 yuan.

The list shows that the Cartire maintenance technician's assessment needs to carry out the comprehensive maintenance service for the wrist watch, including removing the watch case, adjusting the movement of the watch, adjusting the magnetic condition, demagnetizing, repairing or replacing the damaged core when necessary, assembling and restoring the core function, replacing all the aprons, cleaning the watch case and metal watch chain with ultrasonic wave, reassembling the wrist watch, detecting the power storage operation of the core, and testing the waterproof performance.

In addition, the price list also includes the replacement of new dial and pin.

A series of maintenance proposals on the list gave Miss Wang a silly look.

"This two-year watch is usually very accurate when it travels, but it is unexpected that it has been detected so many problems from inside to outside."

Miss Wang told reporters, "the most important thing is that I simply did not agree to let them test these items."

"When inspecting Cartire staff did tell me that in addition to the watchband, the company may conduct a full range of testing of watches, which is the value-added service they gave, but for prudential consideration, I have turned down the service on the spot."

Miss Wang added, "I just change a couple of pins and do not need them to check the time."

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I emphasized again and again that the function of the watch is very good, so there is no need for further examination.

According to the Cartire repair list provided by Miss Wang to reporters, the document clearly stated: "guests request: technicians are requested to fix 6 points and 12 points of the nails for inspection and repair." besides, Miss Wang did not require other aspects of testing and maintenance.

"Cartire's customer service calls, repeatedly stressed that they are" good hearted. "

After receiving the quotation, Miss Wang thought that her right to know was violated. "Cartire is testing my watch in the factory. I don't know the mechanical principle of the watch at all, so I can hardly tell whether Cartire will play tricks on the wrist watch."

Miss Wang questioned.

As a matter of fact, as early as the end of July 2014, a journalist who worked for Cartire's parent company, Li Feng company, found reporters and broke the news that there were different kinds of second-hand movement in the maintenance process of Cartire, MontBlanc, Mingshi and Wanguo.

According to the source, some maintenance technicians of the customer service and maintenance center of Li Feng company do their work every day to remove the movement of the repair watch, then replace the second-hand machine repaired from Hongkong, and charge high maintenance costs at the same time.

Despite the exposure, the leader of the company criticized the statement, but in the view of Miss Wang, she seemed to have met the situation mentioned by the above mentioned people.

As a result, Miss Wang asked Cartire to make a refund, and Cartire did not accept Miss Wang's claim. After a while, she offered to give Miss Wang a gift as an apology.

Miss Wang did not approve of this. Miss Wang has not yet retrieved the watch.

The reporter interviewed the head of Cartire public relations on the matter. The other side said that the comprehensive inspection of the inspection watches is the standard process of Cartire service, and is also based on the value-added service provided by the responsible attitude of consumers, because if there is no testing, products will likely appear problems that consumers can hardly perceive, such as stall and so on, so the general customers have no objection to this.

According to the reception process, if the customer has asked for no comprehensive inspection, the repair list should be reflected, but Miss Wang's maintenance list does not contain this content.

In this case, the clerk may have been negligent and did not explicitly inform the consumers of the contents of the comprehensive inspection.

However, because Miss Wang's wrist watch was purchased on overseas websites, the replacement she requested could not be realized.

Lawyer: alleged compulsory paction

In response to the above incidents, Li Yan, a lawyer from Beijing Zhenhai law firm, told reporters that if the consumer described the truth, the act of unauthorized repair by merchants is a compulsory paction.

According to the eighth provision of the law on the protection of consumers' rights and interests, businesses should inform consumers of the contents and expenses that need to be repaired before they are repaired.

Wang Xu, a lawyer of Beijing Guo Lian law firm, told reporters that in general, the contract contract between Cartire and the company was made by consumers because of the replacement of the watch band. The two parties agreed that the contents were only worn for the repair strap, and no other parts were involved.

In this case, if Cartire wants to detect the movement, it means that the meaning of the change contract must be agreed with the consumers.

If the consumer expressly denial, the original contract is not changed, and Cartire company should continue to perform according to the original contract.

In the case of Cartire's unauthorized detection of movement, consumers can not comply with the requirements of the agreement, requiring Cartire to bear corresponding liabilities for breach of contract.

The Chinese consumer association responsible person accepts the economic reference Daily reporter to interview, "any product, no matter what brand, should be placed under the supervision of the government, the society and the market.

As an internationally famous brand, Cartire claims to respect consumers in the Chinese market, while the other side is often exposed to quality and after-sales problems. Cartire is gradually consuming the trust of Chinese consumers to its brand, which is a very dangerous signal.

Short commentary: typical "rich and capricious".