How To Greet And Communicate With Customers

Here are several customer greeting skills:

A, ordinary customers

(1) direct style (casual look at M·SUYA pants!

(2) greeting style (welcome to M·SUYA Monopoly!)

(3) open type (which style you like, you can try it!) (which type you like, I'll recommend it for you!)

(4) recommendation (this version is more suitable for you! These are the new models of this year!

(5) give consideration to it. (wait a minute, I'll come right away. Please pick the color first and call me again.

)

(6) break the silent formula. (like it? If you like it, try it out. This is a special offer).

B, regular customers

(1) cold and noisy style (long time no see! Slim again! Is it very windy outside? Is it tired?

(2) call your family name first.

(3) job title (quarterly total, rare you come; plum president, the complexion is very good).

(4) greeting (big sister, with a little baby!), auntie, let's take a rest.

C, greeting rules

(1) keep smiling, affectionate and natural (2) warm and sincere.

(3) active courtesy, loud voice and clear articulation (4) good manners and graceful posture.

Language skills when customers try out clothes

(1) this version matches your shape. You may as well try it.

(2) only if you try more, will you find the style and trousers that suit you and try it.

(3) you can't just look at your pants when hanging. It's almost like this fabric.

(4) would you like to put your coat on your pants to see the overall effect.

(5) this section is slanting trousers, can pull long leg type, make slender figure, try!

(1) when you introduce products, do not stand in front of the customers, or stand behind them.

(2) do not cross your arms to your chest when communicating with customers.

(3) you can't put your hands in your trouser pocket or your hands.

(4) when listening to customers, they should look at each other's eyes and put their hands across the waist.

(5) when speaking with customers, the appropriate gestures should not be too large.

(6) use the palm of your hand to invite an invitation when you are guiding the customer.

(7) when guiding or guiding the customer, do not use fingers, and palm upward.

(8) delivery should be delivered to both hands.

(9) do not touch the parts above your chest with your hands.

(10) when making clothes for customers, they should be light and agile.

(11) graceful posture, moderate walking speed, can not run in the store.

Clothing salesperson or salesperson clothing sales skills:

Clothing sales skills 1, confidence when recommending, when recommending clothing to customers, the salesperson must have confidence in order to make customers have a sense of trust in clothing.

Clothing sales skills 2, suitable for

Recommendation.

When the customer prompts the goods and explains, the suitable clothing should be recommended according to the actual and objective conditions of the customers.

Clothing sales skills 3, with gesture to recommend to customers.

Clothing sales skills 4, with the characteristics of goods.

Each type of clothing has different characteristics, such as function, design, quality and so on. When recommending clothing to customers, we should emphasize the different characteristics of clothing.

Clothing sales skills 5, focus on products.

When recommending clothing to customers, we should try our best to introduce the topic to the costumes and observe the customers' response to the clothing so as to facilitate the sales in time.

Clothing sales skills 6, accurately mention the advantages of all kinds of clothing.

When explaining and recommending clothing to customers, it is necessary to compare the different types of garments and accurately tell the advantages of all kinds of garments.

Key sales are targeted.

For clothing design, function, quality, price and other factors, it should be suitable for people, so that the psychological pition from "comparison" to "faith" can be truly achieved, and eventually the sales will be successful.

In a very short period of time, allowing customers to have the belief in buying is a very important part of sales.

Key sales have the following principles:

1, start with 4W.

From wearing time When, wearing Where, wearing objects Who, wearing the purpose of Why to do a good job in the purchase of staff, is conducive to the success of sales.

2, the key should be brief.

When explaining the characteristics of clothing, customers should be concise and clear in content and easy to understand.

The most important feature of clothing merchandise is to first say, if there is time, to spread it on layer by layer.

3, specific performance.

According to the customers' situation, they should act according to their circumstances. They must not say the same thing. They only say, "this dress is good", "this dress you are most suitable for" and so on are too simple and general marketing language.

Depending on the sales target, the way of speaking is changed.

We should introduce different contents to different customers and make them suitable for others.

4, the salesperson should grasp the prevailing trends and understand the vanguard of fashion, and show customers that clothing is in line with the trend of fashion.

In addition to the clothing sales skills above, some basic skills in clothing are also important.

1, familiarize yourself with the products in your store, and be able to know clearly which clothes are suitable for the customers and estimate that each garment can be kept in mind.

2, mastering the psychology of customers is the most difficult point. Judging from what customers wear when entering the store and browsing after entering the store, they can determine what kind of clothes the customer wants.

3, professional degree of support; do professional advice and collocation, so that customers choose not only their own satisfaction, including friends around to be satisfied with the clothing.

4, increase your knowledge and know more about your work or relative to customers. You can find common topics when chatting with customers.

5, customer files, leaving customer information, easy to better serve customers.