"Bare Feet For A Day, The Soles Of The Feet Are All Black." Is The Color Of Leather Shoes A Quality Problem?

One day with bare feet, the soles of the feet are black.

"In April 10th, I bought a pair of black stores at a brand store in a shopping mall in Xiacheng District.

It was worth 284 yuan. After wearing it, it was found that the shoe's shoes and shoes were discoloration and even wiped with paper towels would fade.

Ms. Qian said that she had communicated with the merchant many times, but thought the shoes had quality problems, and they hoped the store could return the goods and double the compensation.

Consumers: bare feet for a day, dark feet.

"I bought a pair of black leather shoes at this store," Ms. Qian told reporters.

When I wore shoes for the first time, I didn't notice that shoes were fading because of wearing dark socks. As the weather became hot, I began to wear stockings, but I found that the bottom of the socks was dark and dark on the bottom of the day.

At that time, I thought it might have been caused by the dirty floor of my house. I didn't notice it. I changed my white socks for the second time, and I found it was still so, and the black couldn't wash away, so I thought it might be shoes fade. "

Ms. Qian said, "the color is very serious.

All the same, even wiping it with a paper towel, can also drop the color. When I last wore it on bare feet, after a day, the soles of my feet were all dark. I wanted to go to the foot bath shop to wash them, so I think the color loss belongs to the quality problem of the goods.

Ms. Qian tried to communicate with the store. "The first thing they said was that our shoes would fade. This is a normal phenomenon. I answered," if I want to fade, why didn't I tell me in advance? The staff immediately replied to the second sentence, "we will label the shoes and soles, tell consumers that shoes will fade, and pay attention to using them. I replied," my shoes do not have such a logo. "

Ms. Qian said, "I also saw many dark colored shoes in the shop, and they did not have what they called the logo."

"The store is willing to help me return the goods, but my idea is that I wasted my time and I lost my socks, so I hope to return the same amount of compensation at the same time."

Ms. Qian said.

About whether to see three packages in the package, Ms. Qian said, "did not notice, but the mall replied to me that the three package of shoes does not contain coloration, and that if you want to confirm that there are quality problems, it is best to issue a test report."

Merchants: they have done their utmost to refund and compensate the consumers.

Subsequently, the reporter contacted the brand store, the shopkeeper Mr. Wu told reporters: "we have given consumers a set of programs, that is, the return of goods at the same time, compensation for the loss of socks caused by dyeing, which is the biggest attempt in my jurisdiction, but consumers do not agree."

Mr. Wu said socks were sold by themselves in the store at a price of 16.9 yuan / double.

"Although shoe discoloration is not in the range of three packs of footwear quality, we still hope to solve it as much as possible."

Mr. Wu said.

When asked whether "shoe discoloration is a normal phenomenon", Mr Wu said, "because of my initial negligence, I failed to apologize to the consumers in time, so that the other side thought that our attitude was not good.

In addition, it is inevitable that dark leather shoes fade inside. "

The reporter asked, "is there another consumer who reflects the shoes?"

"The problem," Mr Wu said, "is still selling at the original price. From the two stores that I have worked for, the individual has not received any other complaints.

Consumers say that as long as the paper towel is wiped, the shoes will fade. I have not tried this, because in my opinion, if the guest says, I will wipe it immediately, which is very impolite. "

Mr. Wu still insisted on his original return compensation plan. He said, "if consumers accept, they can bring small ticket, shoes and damaged socks to deal with the return.

If the consumer loses the small ticket, only has the credit card record, after the concrete explicit date of purchase, I also may consult the credit card record, does its best to help to handle.

Experts: there is doubt about the quality of the products purchased in the shopping mall.

Does the color fall belong to the quality problem of shoes? What are the quality problems of leather shoes? For this reason, the reporter consulted Dai Hongxiang, senior engineer of light industry textile center of Hangzhou Institute of quality technology supervision and inspection.

He showed the terms of the two documents to reporters: first, the Interim Measures for the three package of footwear products in Zhejiang Province, seventh of which stipulate that the footwear business has the following "three package" responsibilities, including the serious degumming (except for the side seam), the quality problems such as cracking, cracking, splitting, breaking, heeling, pan dropping, core collapse, nail head protruding, mesh rupture (such as tourist shoes) and other quality problems identified by the Consumer Association.

The two is the People's Republic of China light industry standard (leather shoes). Appendix A shows that the quality of the shoes after sale is shown to be decolorizing during normal service period, and can be judged as a quality problem.

Turning to the problem of leather shoes discoloration, Dai Hongxiang engineer said: "leather shoes fade into inner and upper surface fading, and the inside is fading. Take into account the factors such as the weight of the human body on the backlog of shoes, the humidity of the feet, and so on, dark colored leather shoes are inevitable, but they can not exceed a certain degree."

Dai Hongxiang engineers gave a simple way to judge the degree of fading: remove a handful of absorbent cotton after being dipped in water, slowly squeeze it into a non dripping wet state, and repeatedly rub the ten times with the hand inside the surface of the shoe to observe the degree of staining of the absorbent cotton.

As for the degree of coloring, we often need experienced people to observe.

"Casual shoes, leather sandals and so on can be used in this way, leather shoes are generally used this method."

He said that this method will not affect the use of shoes. If you want to judge more accurately, you can also test on the test bench, but in this way, it will affect the use.

As for the determination of the degree of fading of the upper, Dai Hongxiang engineer said: "the styles and types of the vamp are varied, and some differences in nursing are judged or more difficult.

If consumers suspect that the vamp is seriously discoloration, it is recommended that the manufacturer provide the same new shoes for color comparison.

In addition, Dai Hongxiang engineer also told reporters that every Wednesday, the Hangzhou quality and technology supervision and testing institute will purchase goods for shopping malls, supermarkets, stores and other premises in Hangzhou area (without electricity supplier channels), and open free public quality complaints. The products involve clothing, footwear and many other kinds. Consumers who have doubts about the purchased products can go to the Quality Inspection Institute for free testing on the same day.