Enterprise Management: Do A Gold Medal Shopping Guide.

When shopping guides are faced with customers' questions, how should they respond appropriately?

Scene 1: when customers bring children into shopping,

After that, the children's clothes were newly opened and unpacked. After the trial, they asked for a new one, but the new product was left in the store. How did it work?

Coping with language skills: "sister! I'm sorry, but the one that I just opened to you is not only new, but it is just the last one. No one tried to try it on. You are lucky. If you come late, even if you and your baby like it, I really can't help you find another new one!"

Answer

Two: "sister, I am going to say that you have a good eye! This is the best-selling section of our beetle house, because this is just the last thing new. Your baby is trying to wear it right. The storehouse is really gone. Later, this will probably be out of stock."

We should deal with language skills three: "ha ha, this is the case. Because of the recent selling season, we have only one or two pieces in each size of each garment. This product is just this one. No one has tried it through, so you can take it back with ease.

Come on, the beetle house has a gift. The baby is really beautiful. Let me wrap it up for you. "

Situation two: when a customer enters a store, he finds that the price exceeds the purchase expectation, and that your price is a little high. How to deal with it?

To deal with language skills 1: ha ha, you really have a good eye! Beetle house is

There are basically no products of the same style in China, and the baby wears very different personalities. Now everyone wants their baby to be different from other people, right? Come on, this is the image advertisement that we just listed, limited edition. Oh, let's try the baby first.

Coping with language skills two: Yes, you are a real shopper! Do you often buy clothes for your baby? This product is the latest fabric product of the beetle house brand this summer. Sales are very good! Our store only has 130 and 140 two yards, which belongs to customized products.

Moreover, the products of beetle houses are made of customized fabrics and splicing. There are generally 4-5 kinds of fabrics. The fabric cost and process cost are relatively high, so the price will be slightly higher, but the quality of wearing comfort and product quality is absolutely guaranteed. We can replace it by any quality problem. Let me try it on your baby.

Salesmen are asked by customers various problems in the process of selling children's clothes.

Whether sales language is good or bad will directly affect customers' purchase or not.