Sales Strategy: How To Deal With Customers Who Like Perfunctory Easily.

As a salesperson, we must not give up directly. If we do not fight for it, we will definitely not have the chance to fight for it, and then give the customer a next step. We can completely put the purchase plan that customers have over two days ahead of schedule to the end of the day.

The customer said, "come back in two days", which did not mean death, but did not directly say that it would never come again. There may be three cases behind this sentence:

Customers really have two days to come.

Especially when a customer receives a phone call or a fellow traveler reminds the customer what to do next.

If it is really impossible to buy today, customers will often explain why they do not buy or do not go deep into communication today, and will specify that they are coming in a few days, and the action of leaving the store is very fast. After all, it is really something.

Please note that when the customer explains the reason, it should be a normal facial expression and a very calm expression. Because things are real happening, and they do plan to come back for a few days.

Two, customers have the intention to purchase, but they have opinions on the price.

At that time, it was said that two days later, leaving the shop today meant that we might have to consider it again, or to look at other stores in these two days, so as to oppress the salesmen and release better conditions.

If this happens, the customers will have to look at it for two days, but after they say it, they are obviously waiting for the response of the salesperson, and there is no immediate departure action, that is, the reaction of the salesperson.

Three, customers have decided not to buy, but because of rejection.

I feel that the salesmen in the store have been waiting for themselves for so long, and eventually they still don't buy them. The customers themselves are a little embarrassed. They can't bear to say that they do not buy them directly. They are also a face for the salesmen in the shop.

If this is the case, the customer is somewhat guilty. He often praises the service of the store or business people, and smiles. Of course, this smile is also written in language.

In either case, don't give up and take the strategy of recovery.

Of course, no matter what the situation is, the salesperson should not give up directly. The customer says he wants to go, and he will come again in two days. But don't respond directly to him, "then you can walk slowly, welcome to come again", which is to drive the customers directly outside.

First of all, we need to make a judgement, through which the contents, expressions and actions of the customers can be judged, and what kind of situation should be initially determined.

。

As long as we do not start off at once, there are still opportunities. The following strategies can be taken in turn:

After giving the product information to the customer, the shopping guide can voluntarily inform: "look at this information first, if you have any unclear location, call me at any time. This is my business card". At the same time, go ahead with this statement: "again, there may be some changes in the product market, so you can leave a contact. In recent days, if there is any change in the price, I will tell you in time."

If customers are willing to stay in contact, it will be the best.

Of course, there will be customers along the topic: "as you put the price to me today, so that everyone will not have a long night dream", which directly shows that the customer is waiting for the release of business personnel.

The shopping guide can check with the customers once more the initial product type selected by the customer, and then voluntarily, "let me help you look at the stock situation, whether the quantity is enough, the goods are moving faster, and some manufacturers only produce so much". This is an indirect suggestion that customers should not be entangled in the price any more.

Shopping guide can take the initiative to say:

1, our shop has not been opened for a long time, some work is not in place, many aspects have not yet satisfied you, what do you think of the products and services in our store?

2, I just pferred to this shop (do not say that you just entered the job), some aspects are not familiar with the situation, the customer reception work is not enough, and there is not any way (implying that other store operators have routines to deal with customers), please forgive me.

Taking the initiative to say your store or some of its own problems, in fact, in front of customers to take the initiative to prevent, because the reception communication work is not in place, causing customers to feel bad rather than buy.

After speaking these words, if the customers fail to respond, they still insist on going, or they are very polite to say that they are all very good.

It's hard to pull back.

If the customer can bring out a "123" out of the tone of the lesson and guidance, this is a good thing, indicating that the customer is indeed a bit of an opinion, and now he has made a request to let the customer release his dissatisfaction and give customers enough face.

Then, the salesperson quickly said, "what you said is very in place. From your perspective, we can see a lot of problems that we can't see ourselves. Many of our work is still not in place. In the future, we must enhance our learning and upgrading. In this way, I will try to win some favorable conditions for you in the procurement plan within the conditions permitted."