Factors Influencing The Development Of Business Travel In The Future

There are some obstacles in the use of sharing economic services in the field of business travel, and the most obvious concern is safety, data security, travel reporting and policy compliance.

Research shows that in the sharing of economic services, surface transportation services are more popular than business travelers such as Airbnb. However, after the accommodation services are optimized, more reservations will be made.

The new booking solution is also one of the main trends that affect the development of business travel. Yapta's FareIQ price tracking technology and supporting hotel products belong to this list.

Reservation discontinuation and rescheduling are also classified within the scope of booking technology, which involves mobile technology, big data and personalization.

In the next quarter, CWT plans to launch a travel discontinuation service in the United States. Tour consultants can monitor whether the tour is suspended or provide solutions or further assistance to travelers.

Amadeus also adds more automated services to its latest Personal Disruption Companion mobile applications.

Virtual payment has a wide impact on business travel. The use of virtual payment in booking can make travel cost management simpler and encourage business travelers to comply with the travel policy.

The global travel management company Carlson Wagonlit Travel (hereinafter referred to as "CWT"), entitled "faster, smarter and better", has found that the five most influential trends in the future development of business travel are mobile technology, customization, sharing of the economy, new booking solutions and Virtual payment 。

The research is not complicated. It only studies the attitudes of travellers and travel management managers to current technological trends. The study finds that travellers' expectations are higher and higher, while travel management companies are trying to cope with this change.

Among the four to five most influential factors in the field of business travel, mobile technology ranks first and 72% of respondents believe that this factor is most important.

CWT predicts that by 2017 Mobile terminal Booking will account for 25%, and they are developing "mobile terminal priority multi-channel reservation" service.

As consumers increasingly connect with mobile devices, they hope that tourism services can be more customized.

Travel management companies and tourism providers have gained more and more data, and they are also working hard to provide customized services for travelers.

CWT found that travelers ranked customized products ranked third in the priority list of travel technology and services, second only to ancillary services and mobile applications.

Consumers want to enjoy "personalized service", and many companies in the industry deviate from it. Consumer Demand, and CWT and Egencia have launched more customized hotel search technology in the past year.

Consumers also want to have a better understanding of the effectiveness of the business travel service plan. For this reason, CWT plans to launch the AnalytIQs platform in the coming months to display the data that have been booked and ticketed.

Next year, they will also increase the data analysis of ancillary service expenditure and travel management irregularities.

There is no breakthrough in the research of CWT. It only summarizes the main technological trends that affect business travel and how these trends will evolve.