Jingdong Sells Unauthorized Boboli Men'S Shoes, How Can Consumers Feel?

Mr. Yu bought a pair of BURBERRY through Jingdong.

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After a day's wear.

The Jingdong staff have already removed the shoes.

Yesterday, the reporter called BURBERRY customer service in China, and the staff said they did not authorize Jingdong to sell men's shoes.

Jingdong staff responded that there was a legal compliance purchase channel, but did not specifically introduce.

Mr. Yu said that in June 3rd, he spent 2080 yuan on the purchase of a pair of BURBERRY men's shoes in Jingdong. After arriving in June 4th, he found a damaged shoe on his left foot for a day and immediately applied for a replacement.

"At the beginning, I still wanted this pair of shoes, so I chose to change the goods and didn't ask for a refund."

Mr. Yu said that after he submitted a replacement application, he still had no progress after waiting for two days. He contacted customer service. Customer service responded that he needed to contact the merchant, and asked him to wait.

"The product is marked by the Jingdong itself, how do we need to contact the merchants?" Mr. Yu is very puzzled.

See, there is no news. Mr. Yu will call customer service for return.

However, he still did not receive any reply after the request was returned, and he finally complained to the Consumer Association.

Yesterday morning, Mr. Yu received a call from Jingdong customer service, saying he could return the goods, and said that he would arrange for staff to pick up the goods on that day.

Mr. Yu said that around 6:40 yesterday afternoon, Jingdong staff picked up the shoes at home and said they would go through the relevant quality inspection process.

Reporters call BURBERRY China customer service, a staff member said that the current BURBERRY officially authorized the sale of shoes online platform only two, one is the BURBERRY brand official website, the other is Tmall flagship store, and has not authorized other online platforms to sell the shoe.

Jingdong staff said that Mr. Yu did submit a replacement application in June 6th, and asked for a return in June 8th. But because this man's shoes are luxury goods and have passed through, it takes a long time to review. The staff have always been in accordance with the normal process. "It's not that consumers complain before we deal with them."

The staff also said that the cracks on the shoes were caused by quality or man-made reasons, and the shoes must be tested before deciding.

In response to the issue of brand authorization, relevant staff responded that the product was self operated by Jingdong and had a legal compliance purchase channel, but the staff did not specifically introduce the way to purchase it.