For White-Collar Workers, Workplace Communication Is Very Important.

Politeness is the outward expression of respect for others and the thread of mutual affinity between the two sides.

People have a keen sense of courtesy.

An excellent conductor always calls the word "Xie" first, and ends with "Xie".

For example, ask a comrade to make a seat to take care of the baby girl.

"When someone gave up his seat, he immediately said to the seat holder:" thank you.

"Again," please show your monthly ticket: "then say," thank you, please collect your monthly ticket.

"In this way, the passengers in the entire compartment feel warm and harmonious, and no one quarrels or rob sitting under his infection.

The purpose of conversation is nothing more than the following points: advising the other side to correct some shortcomings; asking the other person a question; asking the other party to complete a task; understanding the other's opinions on the work; and being familiar with the psychological characteristics of the other party.

To this end, it is necessary to prevent going away from the purpose of conversation.

When speaking, you should be good at using your own.

Expressions, interjection and interjection.

Such as a slight smile, a nod of agreement, etc., will make the conversation more harmonious.

Do not look left and right, absent mindedness, or watch the watch from time to time.

If the person on the other side is particularly worried or worried about something, he should first say in a considerate way: "I understand your feelings. If I, I will."

This will make the other person feel that you have respect for his feelings, so that you can form an atmosphere of sympathy and trust, so that your advice will also be effective.

Human beings have the tendency to believe in themselves, an experienced person.

He always makes his voice, volume and rhythm fit with each other, so he can try to give his partner a psychological sense of compatibility.

For example, sitting side by side is more psychological than sitting in opposite directions.

Sitting straight up and sitting on the side of a chair, you seem to respect others.

If you talk with the "bile" type of person, you will find that the other person has strong emotions and obvious inner activities. When talking with the "mucoid" type of people, you will find that the other person is very reserved and deeply emotional. When talking with plain and careless people, you will find that the other person is full of careless and careless.

For different temperament and character, different ways of conversation should be adopted.

Eyes play an important role in nonverbal communication. Eyes are the windows of the mind. Eyes are the most capable of expressing thoughts and feelings and reflecting people's psychological changes.

When you are happy, your eyes are bright and bright, your eyes are glazed when you are sad; when you are watching, you can not see eye to eye; when you are surprised, you are dumbfounded.

A person's facial expression, although it can be a smile, but as long as you observe carefully, you will find that your eyes will not "laugh."

That is to say, people's eyes are hard to fake, and all mental activities of human beings are revealed through their eyes.

For this reason, the interlocutors can understand and master the mental state and changes of people through subtle changes in the eyes.

If a conversation gaze at you with your eyes, generally speaking, it is a sign of importance and concern for you; if you do not look at your clothes, you will show a contempt; if squint is a sign of not.

Feelings; if glare, it means a hostile mentality; if you tell lies, you will avoid your eyes.

We must be good at overcoming the initial effect of social perception.

And this initial effect is known as "preconceived".

Some people deliberately create good first impressions as abilities, and hide their original faces.

Therefore, we should hold an objective and critical attitude in conversation, rather than just impression.

A few youngsters got on the bus and did not buy tickets. They said with a glib voice: "we are unemployed young people, no wages, what tickets to buy?" Jiang Yuqin, the excellent conductor, said to them, "buying a ticket by car is five minutes and a corner is a small matter. But if you lose your reputation, how much money do you get?"

This remark made several young people blush and finally filled the tickets.

Just imagine what happens if we come to the tit for tat quarrel or the cold and hot satire.

Do not use easy to understand words, obsolete words or professional vocabulary.

These words do not make a good impression on others, but only annoy others.

Don't do anything offensive.

If you do not look at each other's eyes while you are talking, there are more important and more worthwhile characters behind you or around you.

Or staring at other people's clothes and talking carelessly.

Don't use slang that is much younger than you. Don't mix it with foreign languages.

Don't talk too long about a topic. It's like a room. It needs frequent ventilation.

Don't sneer at someone before you laugh at him. "I bet you forget my name."

You should also be good at perceiving in conversation. If the other person is anxious and anxious, maybe something else is going on, just out of politeness without interrupting you, you should stop immediately.

In the course of the conversation, the two sides showed some misgivings because of some motives.

To do this, we should try to make each other understand their attitude in the process of conversation: they are interested in the real situation, and are disgusted with the words of flattery and flattery so that they can get more authentic and reliable information from the conversation.

It is said that Molotov, the first Soviet Minister of foreign affairs, was born in the aristocracy.

Once, at the UN General Assembly, a diplomat of the British Labor party challenged him, "you are a noble, and my family is a miner. Who can we represent the working class?" Molotov said in a hurry: "yes, we both have betrayed their families!" the Soviet foreign minister did not make a long argument to refute, but only in a word, how eloquent eloquence, how wonderful and respectable.

A person is more persuasive in his or his own familiar surroundings than in other people's or unfamiliar surroundings. For this reason, he can use his "home advantage" in his spare time or speak in a natural state of mind which is unguarded by others. Even a mere word can yield unexpected gains.