Business Etiquette Summary: Teach You How To Create The Perfect Image.

Business etiquette is a series of codes of conduct that show respect and friendliness to partners in the course of business activities. It is the specific application of etiquette in the course of business activities.

Business etiquette is based on etiquette. It has the same basic principles as etiquette: respect, friendship and sincerity.

No matter whether the conversation with others is formal or informal, if we want to achieve better conversation effect and help the understanding and communication between the conversation objects, we must take into account the following six aspects:

(1) clear the object of conversation -- talk with Who.

Conversations with colleagues, conversations with clients, conversations with people with higher positions and conversations with people who are lower than their positions should clearly be different.

(2) clarify the purpose of conversation -- why (Why) have to talk.

We need to think deeply about this problem, otherwise we may lose our efforts and waste our breath.

(3) clear way of conversation -- which way (Which) to talk.

It has an undeniable causal relationship with the effect of conversation.

(4) clear the theme of conversation -- what is the content of What.

Conversation must be carried out around the theme. Otherwise, Don Laci will not be able to get the result.

(5) make clear where to talk - where Where talks.

The conversation on the negotiating table is different from the conversation on the casual occasions.

The atmosphere, attitude and theme of conversation vary from place to place.

(6) clear conversation skills -- how to talk (How) is better.

If you can use some skills correctly in conversation, you can get twice the result with half the effort. If you don't talk about skills, the result may be half done, or even contrary to expectations.

The above six questions are referred to as the "5W1 H principle" of conversation. It is a conversation etiquette requirement that every business person should be familiar with and do.

Exchanging business cards is a common way of introducing people in social communication.

Generally speaking, business card is a symbol of a person's status and status. It is also a way for users to ask for social recognition and social respect. For business people, business cards are a microcosm of their organizational image.

Delivery card

In social situations, business cards are a simple way to introduce yourself.

The order of exchanging business cards is usually the "first guest after the master, first low and then high".

When exchanging business cards with many people, they should be carried out in accordance with the order of positions, or from near to far, so that they should not jump out of the way so as to avoid being mistaken for the other.

If you have more people on your side, let the senior person send the card to the other party first.

When delivering, the card should be facing the other side and hands on both sides.

Eyes should look at each other, smile and say, "this is my business card. Please take care of it."

Just as a foreign guest can exchange business cards, he can first notice if he or she handed a business card with one hand or two hands, followed by imitation.

Because Europeans, Arabs and Indians used to exchange their business cards with one hand, while the Japanese liked to send their business cards with their right hands, and the left hand took their cards.

The delivery of a business card should not be rushed to deliver a business card after it is introduced, but not to pass the business card as a leaflet.

The order of delivering a business card is not too strict. Generally speaking, a person with low status sends a card to a person of high status.

For business and business needs, women can also send cards to men on their own initiative.

Accepting business cards

When accepting a business card, you should rise or fall, smile, and use your thumb and forefinger to hold the bottom corner of the card respectfully, and gently say, "thank you!"

It's a great honor for you to get your name card. "If you have a higher status or a certain reputation, you can say" praise your name ".

After receiving the business card, you should treasure it very much and look at the business card of the other person carefully with 30 seconds or more.

Then he put his business card in the card case or business card folder that he carries with him in the face of the other party.

If you take another person's business card without looking at it at once, or carelessly in a pocket or handbag, it is a sign of dishonor.

If a business card is exchanged with many people at first time, then it is better to exchange according to the seat number and remember the name of the other person in case it is mistaken.

Asking for business cards

In public places, if you want to obtain other business cards, you need to pay attention to strategies and methods. You need to ensure that you have to visit business cards, and strive to leave a good impression on the other side.

There are four ways to obtain business cards:

(1) paction law.

If you want to take it, you must first take it.

That is to say, one party delivers their business cards to each other voluntarily. Generally speaking, the other side will also give courtesy to the active party to give their business cards to show mutual friendship and respect.

(2) be aggressive.

When you deliver your business card to your partner, you politely say, "this is my business card. Please take care of it."

Can I have the honor of exchanging a business card with you? "

(3) courtesy law.

Say to the other person, "do not know how to consult you later?"

(4) Equality Act.

When you associate with your own age or position and want to get your business card, you can say to the other person, "I don't know how to contact you later."

In order to find and use conveniently, it is advisable to classify and collect others' business cards.

Personal business cards can be classified according to family name strokes or classified according to different communication relationships.

We should pay attention to changes in other people's duties, occupations, addresses, telephone calls and so on, and record the changes in time so as to grasp the true situation of every customer and friend through business cards.

Handshake is a common courtesy in business activities such as meeting, receiving and receiving.

The handshake includes gratitude, sympathy, congratulations or encouragement.

Standard way to shake hands

The line is 1 meters away from the handshake object, the legs stand upright, the upper body slightly leans forward, the right hand extends, the four fingers close together, the thumb opens with the other side, the handshake is moderate, the upper and the lower sway 3 or 4 times, then loosens the hand to restore the original condition.

Shake hands with others, be attentive, enthusiastic, friendly and natural. Smile, look at each other's eyes, and greet each other.

Order of handshake

Shake hands between men and women. The man must wait for the woman to stretch out her hands before she can shake hands. If the woman does not extend her hand and does not shake hands, she can use a nod or bow. The host should extend his hand to the guest to show her welcome. Between the young and the young, the young must wait for the elderly to reach out first; between the upper and lower levels, the subordinate should wait for the superior to stretch out his hand first, in order to show his respect.

When many people shake hands at the same time, do not cross them, and wait for others to shake hands.

When you shake hands, concentrate your mind, watch your partner with your eyes, smile and greet. When you shake hands, do not look at the third party, nor can you look around. This is not respecting the other's performance.

When a soldier is wearing a cap and shaking hands, he should first raise his hand and then shake hands.

(1) those with high status and status are shaking hands with their positions and those with low status.

(2) shake hands with subordinates and superiors reach out first.

(3) the elders shake hands with their elders, and the elders stretch out their hands first.

(4) ladies shake hands with men.

(5) the elderly shake hands with the young, and the elderly reach out first.

(6) married people shake hands with unmarried persons.

(7) the first place on social occasions will shake hands with the latecomers.

(8) the teacher shook hands with the students, and the teacher stretched out his hand first.

Basic rule: the venerable person decides.

Handshake strength

In order to show warmth and friendliness, we should make a little effort, but not to grasp the pain of the other hand.

Under normal circumstances, handshaking is not necessary.

A man and a woman cannot shake hands too tightly. Westerners often grasp only the fingers of a woman, but an old friend can be an exception.

Length of handshake

The length of handshake can be grasped according to the intimacy of both sides.

Those who meet for the first time should normally be controlled within 3 seconds. Avoid holding hands of the opposite sex for a long time.

Even if the hands of the same sex, the time should not be too long, so that the other party can not stop.

But too short a time can be regarded as arrogant and cold.

Contraindication of handshake

Don't wear gloves or sunglasses while you shake hands, and you can't put your other hand in your pocket.

Only women can shake hands with gauze gloves on social occasions.

When you shake hands, you should not make long speeches, bow and scrape, too polite. This will only make the other party uncomfortable and uncomfortable.

Avoid crossing hands when interacting with Christians.

This shape resembles a cross and is regarded as unlucky in the eyes of Christian believers.

Don't shake hands with the Arabs and Indians, because they think the left hand is unclean.

It is impolite to sit around shaking hands with an elderly person or a woman. Whenever possible, stand up.

(1) when shaking hands, take something else in the other hand.

(2) shake hands with sunglasses.

(3) handshakes with gloves

(4) shake hands with your left hand.

(5) shake hands with the opposite sex with both hands.

(6) just grasp each other's fingertips.

(7) refuse to shake hands with others.

Time to shake hands:

(1) meet people who know (see each other)

(2) farewell with others (departure)

(3) being introduced to each other

(4) comfort somebody

(5) congratulations

(6) thanks

Some special situations

(1) if a person needs to shake hands with many people, he should also pay attention to the order of his handshake, from respecting and being inferior, that is, the elders who are older, the younger generation, the older generation and the younger generation, the first teacher and the student, the first man after the man, the former married person, the first unmarried person, the first superior, the lower grade, the first post, the higher post position, the lower status.

(2) do not shake hands with another person who is holding hands.

(3) when receiving visitors, when the guest arrives, the host should first extend his hand to hold the guest.

And when the guest leaves, the guest should first reach out to hold the master.

Addressing etiquette

Addressing refers to the address terms used by people in daily interactions.

In interpersonal communication, choosing the right and proper address reflects the degree of respect for one's own upbringing, respect for the other, and even reflects the degree and social fashion of the development of bilateral relations, so it can not be used arbitrarily.

How to be polite

First of all, we should recognize the negative effects and adverse effects of Zhang Li and Li.

Second, beforehand must be well prepared.

At the beginning of the communication, both sides should introduce each other, but it is relatively simple and fast.

Therefore, we should have a preliminary understanding of the units, names, duties and personages of the meeting objects.

In this way, after introduction, the impression is more profound.

If necessary, make a detailed introduction before entering the room, sitting down or having a meal.

Conditional exchange of business cards is more desirable.

Third, we should pay attention to observing the characteristics of the other party and grasping the memory method.

We should pay attention to observing the clothing, posture, intonation and movement of the presenter, and pay special attention to outstanding features or personality characteristics.

For those who dress uniformly, they should pay special attention to high, short, fat, thin, face and wearing glasses.

Fourth, pay attention to master the main characters.

In business communication, there are usually more people. Sometimes it is hard to remember all of them. Then you should first understand and familiarity with the main objects (leaders in charge) and those who are equal to themselves.

Nowadays, generally speaking, the etiquette of host guest relationship and master slave relationship are not very particular. It is not accurate to judge solely from the location of the trip and seat.

If someone takes the driver of a visitor as a manager, it is embarrassing for the manager to be embarrassed.

Classification of address: people have different particulars in their jobs.

Its general requirement is solemnity, formality and standardization.

(1) duty address: it is the most common form of address to match the object of a job.

(2) Professional Title: it can be called a professional title only, plus a surname before the title, plus a name before the title (for a very formal occasion).

(3) Professional Titles: teachers, doctors, accountants, lawyers, etc., can also add surnames and names before careers.

(4) gender addressing: for people engaged in business and service industries, they usually call "Miss", "Lady" or "Sir" according to their gender.

(5) the name of the name: the name on the job, usually confined to colleagues, acquaintances.

Bowing and bending is a kind of ancient and civilized courtesy to respect others.

It is suitable for Zhuang's solemn or joyous rituals, as well as for ordinary social and business occasions.

One is the three bow.

Before you salute, you should take off your hat or take off your scarf. Your body will stand up. Your eyes should be straight. The upper part of your body should be bent about 90 degrees. Then it will be restored to its original condition for three consecutive times.

The other is a deep bow (15 to 90 degrees), which is almost suitable for all social and business occasions. Among the first friends, comrades, guests and subordinates, they can bow to their superiors, their elders and their elders, in order to express their respect for each other.

The key points of bowling ceremony

In the face of the recipient, we should stand at attention and stand two or three steps, with the waist as the axis, and the whole waist and shoulders forward 15 degrees to 90 degrees. (the specific forward tilt depends on the degree of respect of the salute to the recipient), and with both feet, the upper part of the body leans forward, the line of sight falls from the opponent's face to his feet, and then the upright posture is restored.

The male hands are placed on both sides of the body, and the female hands are put together in front of the body.

Bend your waist moderately, then slowly raise your waist.

When you salute, you must be careful not to squint. The same is true for the courtesy.

Matters needing attention in bowling ceremony

During the ceremony, the eyes should not be squinted and looked around, not laughing and laughing, not having cigarette or food in the mouth, not too fast, steady and dignified, and with respect for each other.

Usually, the courtesy should return to the bow roughly the same as the former body of the salute. However, when the superior or the elderly return their gifts, they do not have to bow or return their gifts. They can nod or shake hands with each other.

Bowing is popular in some Southeast Asian countries, such as Japan, Korea and so on.

When receiving foreign guests from these countries, they should bow and pay attention to three etiquette principles: 1. Bow should be bowed; 2, those with low status should bow first; 3, those with lower status should bow to a deeper level.