Conversation Etiquette: We Must Accurately Grasp And Properly Control Our Attitude Towards Conversation.

First, the attitude of conversation.

The attitude expressed in conversation is often a true reflection of the inner world.

If you want to make a smooth conversation, you must accurately grasp your attitude and control it appropriately.

Concretely speaking, we should show the basic attitude of being honest, courteous, courteous, modest, prudent, active and enthusiastic when talking, and must not play the trick, be hypocritical, perfunctory, and glib.

(1) expression is natural.

Expression, usually refers to a person's facial expression, that is, a person's facial appearance, color change and state.

When people talk, various expressions are often the silent reflection of individual's mindset and motive.

To show their sincerity and enthusiasm, the grass-roots civil servants should pay full attention to their expression.

1. when you talk, you should focus on, or watch each other, or concentrate on your thoughts, so as to be in harmony with the process of conversation.

It is very impolite to keep your eyes fixed, your eyes glazed, and even stare at each other.

The sight is free and boundless, which is disdain for each other.

It is not advisable to do so.

If many people are talking, they should communicate with people from time to time in order to show that conversation is everybody's and equal to each other.

2. in conversation, you can properly use the changes of eyebrows, mouth and eyes in order to express your approval, understanding, surprise and confusion to the other person, so as to show your concentration and urge the other person to emphasize the key points, explain the doubts and make the conversation proceed smoothly.

3. the expression should be combined with the content of speech.

It should be respectful and generous to talk with superiors, and to talk with the masses should be warm and gentle; when speaking impartially, they should be serious and serious.

(two) behave properly

People tend to act intentionally or unconsciously when they talk.

These body language is usually a response to the real attitude of the speaker and the speaker.

Therefore, it is necessary to regulate and control their manners.

1. moderate action is necessary.

For example, speakers can use appropriate gestures to supplement their specific reasons.

Listeners can nod and smile to give feedback to "I am listening" and "I am very interested".

It can be seen that moderate behavior can not only express respect for others, but also facilitate communication and communication between the two sides.

2. avoid excessive and unnecessary actions.

When you talk with others, you may have actions, but you must not be too big to move.

In order to show respect for people, do not look left and right when talking, or put your hands behind your head, or raise your legs, or even cut your nails or dig your ears.

You should try to avoid yawning when talking. If you really can't help, you should also put your head aside and apologize to others.

It should be noted that no finger should be pointed at the time of conversation, because this action is contemptuous.

(three) observe Convention

In addition to facial expression and behavior, they often express their attitude through details in conversation.

To express their sincerity, courtesy and enthusiasm, grass-roots civil servants should observe certain established practices in handling these details.

1. listen carefully.

Listening is an important part of accompanying with the process of conversation, and is also a necessary condition for smooth conversation.

In conversation, it is necessary to listen carefully to each other's speeches, to cooperate with facial expressions, so as to express their respect and make the best preparation for actively integrating into conversation.

We must not pursue solo drama, ignore others' speeches, or even interrupt each other's speeches.

2. careful interjection.

You should not interrupt others in your conversation. Try to let the other person finish your speech.

If you really want to interpose, you should greet the other side: "excuse me, may I interrupt you?" but the words can not be lengthy, but one or two periods can be reached.

3. courtesy advance and retreat.

You should greet someone before you talk, and ask for permission before you can join.

Accordingly, when others want to join in their conversation, they should welcome them by shaking hands, nodding their heads or smiling.

If someone else talks individually, don't go up and listen.

If someone really needs to talk to someone, he should wait until someone else has finished speaking.

If you need to deal with urgent affairs in a conversation, you should greet each other and apologize.

It is worth noting that men are generally not allowed to participate in women's circles.

4., pay attention to communication.

Conversation is a two-way or multi-directional process and requires active participation from all sides.

Therefore, do not create a situation of "one word and speech" when talking.

When you speak, you need to give other people the opportunity to express their opinions. When others speak, you should express your personal opinions in a timely manner, and promote interaction with others.

5. keep an appropriate distance from each other.

Close distance: distance between 15 centimeters or 15~46 centimeters is the minimum distance for interpersonal communication. It is suitable for relatives, couples and lovers to hug and hug, but it is not suitable for social occasions.

Personal distance: the distance between 0.46 and 0.76 centimeters is suitable for handshaking and conversation. The distance between them is between 0.76 and 1.2 meters, and is generally applicable to open social occasions. This distance enables others to freely enter this communication space.

Social distance: a formal communication that is mainly suitable for etiquette or social interaction.

Its near segment is between 1.2 and 2.1 meters, mostly used for business negotiation, reception, visit or colleague conversation.

The distance is between 2.1 and 3.6 meters. It is suitable for general contacts with strangers. It is also suitable for leading official conversations with subordinates, senior officials' talks and more important trade negotiations.

Public distance: the near segment is between 3.6 and 7.6 meters, and the far section is 7.6 meters away. It is suitable for reporting, speaking and other occasions.

6. call others appropriately.

The etiquette that we learned before can come in handy. There will be no more explanation here.

Language is the carrier of conversation, and the process of conversation is the use of language.

The accuracy and appropriateness of language use directly affect whether a conversation can be carried out smoothly.

Therefore, we should pay special attention to the use of language in conversation.

(1) plain and popular

As a servant of the people, we should show ourselves in a plain image.

Therefore, in conversation, we must be pragmatic.

1., the best language to use is to make people understand what they hear.

If the language used in conversation is too craftsmanship, even words and phrases, and affectation, full mouthed professional terms and poetic expressions, phrases and pedantic knowledge will only make people feel bored and insensible.

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2. when talking with ordinary people, we should give full consideration to the factors such as the occupation and educational level of the other party. What we should say should be simple and popular, so as to facilitate communication and communication.

If we speak "Mandarin", it will not only impede the pmission of information, but also easily break away from the masses.

(two) civility and politeness

Although daily conversation is not as serious and solemn as the official speech, it is also important to say nothing about the civility and politeness of diction.

1. in conversation, you should be good at using some polite expressions, such as "you", "thank you", "sorry", etc.

It should be noted that at the end of the conversation, you should say goodbye to the politeness politely, such as "chatting again when you have time!", "thank you, goodbye!"

Even if there is a dispute in conversation, you should not lose your demeanor. You must not come to the saying: "I can't say it together," and "I think I am right".

2. in conversation, we should try to avoid some unrefined statements and statements. It is not appropriate to express something in a euphemistic way.

For example, when you want to go to the toilet, you should say, "excuse me, I'll go to the bathroom."

Or say, "excuse me, I'll make a phone call."

3., when talking, you must not be angry with others, scorn others with acrimony, or be arrogant or arrogant.

As the image representatives of governments at all levels, we must be modest, polite, polite and polite.

(three) concise and clear.

The language used in conversation should be simple and clear, and express its views and opinions in a concise and concise way.

In this way, not only can we improve work efficiency, but also we can manifest our intelligence and strength.

The most basic point of conversation is to let others understand their speeches accurately and accurately.

Therefore, be sure to use clear language when speaking.

The "clarity" should contain two meanings.

1. standard pronunciation and clear articulation.

The least part of conversation is to let the other person listen to their own words, otherwise they will not be able to communicate at all.

At present, the most important thing is to avoid using dialects and dialects, and use Putonghua as the formal standard language.

2., the meaning of what is said is clear, ambiguous and ambiguous, so as to avoid unnecessary misunderstanding.

For example, "Lao Zhang is the champion of longevity in our company. You rank second.

But Lao Zhang unfortunately passed away, so this time it's your turn! "This sentence means that the other party has replaced Lao Zhang as a long life champion.

It is very necessary to have clear language.

The content of conversation is a decisive factor in the success or failure of conversation.

The conversation content chosen by grass-roots civil servants is often regarded as a concentrated expression of personal taste, interest, cultivation and experience.

The choice of conversation content should comply with certain principles and requirements.

(1) context

Context is the language environment of speaking. It refers to the objective environment of speaking, including time, place, purpose, and identity of both sides.

There are two meanings in the choice of conversation content.

In time of conversation, when the views of the two sides are similar or basically consistent, the speaker should seize the opportunity quickly and affirm these common points with good words.

The affirmative and affirmative language often produces unusual positive effects in conversation.

When one side of the conversation confirms the other party's point of view in a timely and pertinent manner, the whole atmosphere of conversation becomes active and harmonious. The unfamiliar parties start to have a sense of coherence from many differences, and then bring the psychological distance very subtly.

When the other party approves or affirms the opinions and opinions of his own side, he should communicate with each other in action and language.

This two-way communication is easy for the two sides to get along well with each other, thus laying a good foundation for reaching a consensus agreement.

1. abide by the "TPO" principle.

T is time, P is the location, O is the occasion.

The content of conversation should be corresponding to the time, place and occasion of the conversation, otherwise it will be possible to make mistakes.

2. identity.

The identity of the interlocutor is also one of the elements of the context.

As a company's personnel is the image representative, so the choice of conversation content must conform to the identity.

(two) vary from person to person

The so-called "different people" means that when talking, different conversations should be chosen according to the different objects of conversation.

1. the essence of conversation is a kind of communication and cooperation. Therefore, when choosing the content of conversation, we should think more about the object of conversation, and choose the suitable topic according to the sex, age, character, nationality, experience, occupation and status of the other party.

Without considering these factors completely, conversation can hardly arouse the sympathy of the other side, and it is difficult to achieve the purpose of communication and communication, or even the opposite situation.

2. it is precisely because of the subjective conditions of different gender, age, experience and occupation that people often find different interests and concerns in conversation.

In such a situation, we should take the principle of seeking common ground while reserving differences, and select topics that we all are interested in as the content of conversation, so that all parties will have different opinions in the process of conversation.

If you choose a topic that neither side is interested in or interested in only one side, conversation can only go away.

Therefore, conversation must be "seeking common ground".

If there are differences of opinions or opinions on a certain issue during the conversation, it may be appropriate for a debate.

But this debate is based on reason. If no one can convince anyone, he should control his emotions and keep his differences.

We must not be forced to persuade others to win a red face and lead to disunity.

Therefore, conversation must be "different".

(three) General requirements

In addition to the above specific principles, the following four points should be followed when choosing conversations.

1. choose elegant content.

We should consciously choose noble, civilized and elegant contents, such as philosophy, history, literature, art, customs, customs, traditions, allusions, and policies, national conditions and social development.

It is not appropriate to talk about vulgar and low-level content, such as the relationship between men and women, murder, and even hearsay hearsay.

2. choose easy content.

When you talk, you should consciously choose the relaxed topics that can bring pleasure and joy to the conversation partners. Unless necessary, do not choose the content that makes the other person feel depressed, depressed, sad or sad.

3. choose what you are good at.

The content of conversation should be what you know or even know about.

Choose what you are good at, and you will be familiar with it in conversation, so that you will feel good about yourself and make yourself feel good about yourself.

Choosing the content that the other person is good at can not only give the other person the opportunity to give play to his strong points, arouse his enthusiasm for conversation, but also express his humility by giving the opportunity to the other party.

It should be noted that no matter what one chooses to be good at or what he is good at, he should not touch on what the other party knows nothing about.

Otherwise, it will make the other person feel embarrassed or embarrassed or make himself laugh.

4. avoid taboo contents.

Everyone has their own taboo topics, so be sure to avoid avoiding taboos when talking, so as not to cause misunderstanding.

For example, do not interfere with the private life of the other party, do not ask other units confidential matters.

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Because of the differences between Chinese and foreign living habits, many domestic common topics are often sensitive to foreigners taboo.

Therefore, when dealing with foreigners, we should pay special attention to avoiding taboo topics.

For example, too much concern for other people's actions, understanding of other people's age, marriage, income status, asking questions about height and weight of others are regarded by foreigners as rough interference in their personal freedom, which is inappropriate for conversation.

Four. The way to talk.

The way to talk is the specific form that people use when talking to others.

Whether the choice of the way of conversation is appropriate or not will play a key role in correctly communicating, expressing personal thoughts, and conveying kindness to others.

Generally speaking, there are mainly six ways to choose to use conversation.

(1) pouring talks

Pouring into a conversation is what people usually say, "open the window and speak up", speak all the words and words, so as to let the other party know their inner world in a more comprehensive and objective way.

The basic characteristic of the dump style of conversation is to speak freely with me.

It is easy to win the trust of the other side by using the pouring style of conversation, and it can take advantage of the situation to grasp the initiative of conversation and control the trend of conversation.

However, this way of conversation can give people a sense of insecurity, and may be able to disclose secrets, and they will be mistaken for being "close to each other".

(two) silent conversation.

Listening to conversation is consciously speaking less and listening more when talking.

When others are speaking, they are mostly ears, except for the necessary cooperation.

In the process of listening, we should try to understand each other's thinking, clear up the clue, win time, and use static braking.

The advantage of silent listening is that it is not only a means to show humility, but also a way to make a difference between passivity and initiative.

However, this way does not require people to keep silent from beginning to end, but to encourage and cooperate with their own words and expressions.

Otherwise, it will give people a sense of pride and self conceit.

(three) heuristic conversation

A heuristic conversation, that is, a conversation partner, actively cooperates with those who are not good at speaking, and guides and guides others in the direction of topic selection or conversation.

When adopting such a way of conversation, the grass-roots civil servants should not condescend to control the other side, nor deliberately mislead or deceive the other side.

(four) skipping conversation

In a conversation, when one or both sides are tired of a topic, they are inopportune, unresponsive or difficult to answer, they will turn to other topics that are more appropriate and interesting.

The advantage of skipping talks is that they can avoid the embarrassment of the cold field and resume the smooth conversation.

Although skipping conversation can change the topic of conversation, but the conversation should not only rely on personal interest, frequent change of topics, so that the other party is at a loss.

We should make the two sides in an equal position and choose the right content together.

(five) critical conversation

A critical conversation is to listen to others' opinions and opinions in a conversation, and to interpose properly in appropriate ways at the right time to publish their main views on this issue.

The main feature of this way is to affirm, negate or supplement and improve the content of the other's speech in person.

In a conversation involving fundamental, directional and principled issues, it is necessary to adopt a critical approach.

The key to adopting this way is to pay attention to timing and moderation.

At the same time, we should respect each other's mutual respect, understand each other and communicate with each other.

We must not place ourselves in the "arbiter", do not allow others to express their views, or talk irresponsibly, make comments on others' opinions, or even play a different tune with others and interrupt others' conversation rudely.

(six) extended talk

Extended conversation, that is, revolves around the issues of common concern, and discusses them from one to the other and from the outside to the inside, so as to widen our thinking, deepen our impression, enhance our understanding or reach agreement.

The goal of extended conversation is to enable parties to express their views and exchange views in order to brainstorm.

The expanded way of conversation can enable the parties involved in the talks to unify their ideas, reach consensus, or exchange views and improve their respective views.

When carrying out expansible conversation, we must pay attention to the facts, convince others by reasoning, listen to others' opinions well, and never be self conceited and unreasonable.