Will You Answer The Phone?

A person's attitude is casual or important. Even if the other person can't see it, he can feel it. Respecting others means respecting himself.

Small things should be done well.

Answering telephone etiquette points:

1. you should always prepare some white paper and pens next to the phone. When the other side needs you to remember something or let you pass it on to your boss, you can record it quickly and accurately without sending it wrong. If you don't prepare the paper and pen in advance, it's very rude to ask the other person to wait.

2. when you answer the phone, be attentive, and stop other things or actions. Do not listen to the phone and talk with the people next to you. This is to bear in mind that if you do this, you will make the other person feel very inattentive, and you will feel that you are not.

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3. when you answer the phone, pay attention to the correct posture, do not lie down or put your feet on the table, because incorrect posture will also affect the sound effect, and the incorrect posture is also easy for the phone to slip down, which will make the other party feel very dissatisfied.

4. it's best to smile when you answer the phone. Though others can't see your smile, you will feel your passion from your words.

5., call the phone within three tones of the phone, and say sorry to the other 6 people when they ring more than 6.

1. when you make a phone call, choose a good time period. If it is not very important, please don't call someone during the rest and dinner time, and don't call each other during the holidays.

2., we must grasp the call time. Generally speaking, the time of speaking should not exceed 3 minutes. This is the "3 minute principle".

3. if the other person does not know who you are, you should first introduce yourself.

At the same time, we should use honorific words more.

The above is the etiquette of answering phone calls and making phone calls. To be a qualified workplace person, these details can not be ignored.

Related links:

As the saying goes, "knowing a man knows his face and not knowing his heart", we can't just look at the surface of a person, because most of them are false.

And everyone's body will be more honest than them, so learn to read their body language, understand their thoughts, and then come up with the corresponding way to deal with it, so as to take fewer detours in the workplace.

Arms crossed - suggesting opposition or disapproval.

This gesture indicates that the other person is not listening to you at all, or is skeptical of your views.

For salesmen, this means "this road is blocked". At this time, it is best to adjust strategy or make plans.

Touch your nose - this action is related to deception.

If you rub your nose when you speak, you can conclude that he is insincere, and remember to be careful of the boat.

Frowning and pouting -- when a person's psychological or physical personal space is violated, he will feel uncomfortable, resulting in such a disgusted expression.

If the customer appears this action, either pull away from the other's body, or divert from the current topic.

Hands on the chin indicate that the parties are making decisions.

Do not talk with others at this time, which will annoy the other side.

Scratching his neck and scratching his back may be a little itchy, but it is more likely that he has doubts and concerns.

The toe is the most honest part of the human body, which suggests a sign of departure.

No matter how enthusiastic or focused the person looks, he has made up his mind to withdraw from the business.

The two hands collide with each other. This movement is characterized by a very short time, which is to attract your attention and to establish further relationship with you.

At this time, do not use the commanding attitude to dispel the enthusiasm of the other side, best to strike while the iron is hot.

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