Bank And Enterprise Reconciliation, Collecting Tips For Tackling Key Problems

In the case of long delay in phone calls, you can use SMS or third party phone calls to collect.

We have classified the following customers:

As "I wait for flowers to thank," sang: "everyone is asking, what am I waiting for? It is not enough until spring, summer, autumn and winter have passed. Do you know if you know, I wait until the flowers are also grateful."

In the rush to collect, there are always such customers, no matter whether you fight early, fight at noon or fight late, he just doesn't answer the phone.

We can't pick up our landphones, nor do we use our own cell phones.

Such customers are indeed frustrating.

To deal with this situation, look for the customer service center.

Some people are very strange, do not pick up strange calls, but will receive short line fixed telephone.

Therefore, contact a regular customer service personnel, through them to help us pass the message, let the customer contact us, will achieve unexpected results.

2, always say these two days, but just do not come.

"You have to trust me. It won't take long." I said to you in the song "actually don't want to go." some customers just don't act. They always use this phrase to perfunctory us.

Answer: send him a text message and find an excuse to justify it: Mr. XXX, Hello! We contacted you last Friday.

It's windy and rainy these two days. You are so far away from us. It's really not very convenient.

According to the weather forecast, the weather will be fine for two days. Your company can send someone over to handle it.

Before coming, please give me a call to confirm that the relevant information is complete.

Thank you for your cooperation.

Customers should be moved to see such short messages.

Success

The possibility increases.

3. He has been informed of the importance of reconciliation with him, but he is always indifferent to your phone calls and short messages. He even said to you impatiently, you have made many phone calls and SMS notices, I know, do not fight again, and then hang up your phone.

"You are always too soft hearted, too soft hearted, and want to (love) always be simple and get along too hard". The lyrics of "heart too soft" sing our hearts, and clearly, the customers refuse thousands of miles away.

But we still softened up to call him again, but he would not reply softfully.

Countermeasures: find out whether the client has reconciled with him before or after last year. If the receipt has been retrieved before then, you can send text messages to your customers: Mr., your excellency is an honest person. According to past reconciliation records, your company has been able to reconciliate with each other all the time. Is there any difficulty this year? I hope you will contact us as soon as possible.

I will call XXX and contact XXX.

4, set all the above in one, let you remember every day.

"No day, no night, no condition, one step ahead is dusk, the next step is life, the wind is not smooth, the heart is not calm." -- the song "sad Pacific" is our portrayal of nail households.

Countermeasures: in this case, we must show our sincerity.

Connect all of the above.

Send him a long message.

Customers will be somewhat shaken when they see such short messages that can be written as an article.

Send SMS, do not rush to contact customers, so that customers have one or two days to digest SMS, no less than three days, they will take the initiative to contact you.

For us to emphasize the nature of reconciliation, customers are not the same thing. Many contacts fail, but we still have a glimmer of hope.

The so-called "tides come and go, and a few times the setting sun is red."

After several times of collection, several strikes, several times of hope, almost no drama.

Reply to SMS: Hello! Miss X, I am an accountant in XX sub branch. My bank account reconciliation work should have ended last week.

But then we received a call from your excellency. We applied to the higher authorities for a special extension for a week.

I feel embarrassed that I have to submit the reconciliation report to our bank headquarters next week at X (that is, before 12 a.m. on August XX).

If your company fails to reconciliate this deadline, we can only report to the relevant departments faithfully.

Thank you for your efforts. Wish you a happy weekend! XX branch telephone XXXXXXXX.

The experience of our line is that this message broke down in the morning, and it was sent out in the morning, an hour or so, and it was recovered in the afternoon.

In the face of the last part, we must not give up and stop trying.

When we got the last bill from our customers, our hands were heavy, excited, and speaking. We finally blurted out, "take the last bunker!"

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